Troubleshooting - Samsung UE40D8000YU User Manual

Series 8
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If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please
visit "www.samsung.com," then click on Support, or contact the call centre listed on the back-cover of this
manual.
Issues
The TV won't turn on.
There is no picture/video.
The remote control does not work.
The cable/set top box remote control
doesn't turn the TV on or off, or adjust the
volume.
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to
produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact
on the performance of the product.
You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com →
Support → Downloads) by USB.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger,
headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible
harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste
and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the
retailer where they purchased this product, or their local government office, for details of where and how they can take these items
for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase
contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of batteries in this product
(Applicable in the European Union and other European countries with separate battery return systems)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other
household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery
contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of,
these substances can cause harm to human health or the environment. To protect natural resources and to promote material
reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Troubleshooting

Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the
POWER
button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "Remote control does not work" below.
• Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external device's (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections
to the TV input. For example, if an external device's output is HDMI, it should be connected to an
HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the
• Reboot the connected device by reconnecting the device's power cable.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Programme the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for
the SAMSUNG TV code.
Licence
English - 19
SOURCE
button on the remote control.

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