Philips HF3490/01 Manual page 13

replacement
You can order a new base from your Philips dealer or a Philips service centre under type number
422203617240.
Environment
- Do not throw away the appliance with the normal household waste at the end of its life, but
hand it in at an official collection point for recycling. By doing this, you help to preserve the
environment (Fig. 26).
guarantee and service
If you need service or information or if you have a problem, please visit the Philips website at
www.philips.com or contact the Philips Consumer Care Centre in your country (you find its phone
number in the worldwide guarantee leaflet). If there is no Consumer Care Centre in your country,
go to your local Philips dealer.
guarantee restrictions
For safety reasons, the lamp of this appliance cannot be replaced. If the appliance or the lamp does
not work, please visit the Philips website at www.philips.com or contact the Philips Consumer Care
Centre in your country (you find its phone number in the worldwide guarantee leaflet). If there is
no Consumer Care Centre in your country, go to your local Philips dealer.
The base is only covered by the guarantee if it fails due to a technical problem. The base is not
covered by the guarantee if it fails due to misuse or because it has been dropped.
troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance does not
work at all.
The appliance functions
properly, but the lamp
does not work anymore.
The appliance becomes
hot during use.
The appliance does not
respond when I try to
set different functions.
Solution
Perhaps the plug is not inserted properly in the wall socket. Put the
plug properly in the wall socket.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
Perhaps the lamp has reached the end of its life. The lamp has
an expected life of more than 10,000 hours (more than 7 years of
normal use). The life depends on the use of the appliance. In case of
heavy use, the lamp may not last as long as you expect. The lamp is not
replaceable. If the lamp breaks down, contact the Philips Consumer
Care Centre in your country.
This is normal, as the appliance is heated up by the light of the lamp
and the electronics.
Remove the plug from the wall socket and reinsert it. If you reinsert
the plug within approximately 15 minutes, the appliance remembers all
settings. If you reinsert the plug after a longer period of time, the
appliance remembers all settings except the time.
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