ATEN Altusen SN0100CO Series User Manual
ATEN Altusen SN0100CO Series User Manual

ATEN Altusen SN0100CO Series User Manual

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ATEN Altusen™
SN0100CO / SN0100COD
/ SN9100CO Series
Serial Console Server
User Manual

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Summary of Contents for ATEN Altusen SN0100CO Series

  • Page 1 ATEN Altusen™ SN0100CO / SN0100COD / SN9100CO Series Serial Console Server User Manual...
  • Page 2: Emc Information

    Serial Console Server User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 3: About This Manual

    Serial Console Server User Manual Industry Canada Statement This Class A digital apparatus complies with Canadian ICES-003. RoHS This product is RoHS compliant. About This Manual This User Manual is provided to help you get the most from your Serial Console Server.
  • Page 4: Conventions

    Serial Console Server User Manual Chapter 3, Super Administrator Setup, explains the procedures that the super administrator employs to set up the Serial Console Server network environment, and changing its default username and password. Chapter 4, The User Interface, describes the layout and components of the Serial Console Server user interface, and how to log in to the Serial Console Server with each of the available access methods: from a local console, an Internet browser, and Windows application (AP) programs.
  • Page 5: Package Contents

    Serial Console Server User Manual Bullet lists provide information, but do not involve sequential ♦ steps. Indicates selecting the option (such as on a menu or dialog > > box), that comes next. For example, Start Run means to open the Start menu, and then select Run. Indicates critical information.
  • Page 6: Sn0132Co / Sn0148Co

    Serial Console Server User Manual SN0132CO / SN0148CO 1 SN0132CO / SN0148CO Serial Console Server 1 laptop USB console (LUC) cable 2 power cords 1 mounting kit 1 foot pad set (4 pcs) 1 user instructions* SN0132COD / SN0148COD 1 SN0132COD / SN0148COD Serial Console Server 1 laptop USB console (LUC) cable 1 mounting kit 1 foot pad set (4 pcs)
  • Page 7: User Information

    For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...
  • Page 8: User Notice

    Serial Console Server User Manual User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose.
  • Page 9: Terminology

    Serial Console Server User Manual Terminology Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a Serial Console Server installation. Depending on the point of view, users and servers can be considered Local under some circumstances, and Remote under others: ...
  • Page 10: Table Of Contents

    Serial Console Server User Manual Contents EMC Information..........ii About This Manual .
  • Page 11 Serial Console Server User Manual SN0132COD Rear View (DC Power) ......18 SN0148COD Rear View (DC Power) ......18 SN9108CO Rear View .
  • Page 12 Serial Console Server User Manual The Message Board ........50 Message Display Panel.
  • Page 13 Serial Console Server User Manual Console Management Direct ......79 Disabled..........80 7.
  • Page 14 Serial Console Server User Manual Working Mode ......... . 121 IP/MAC Filter.
  • Page 15 Serial Console Server User Manual IPv6 Stateless Autoconfiguration ......155 Virtual Modem Details ........156 AT Command Set Support .
  • Page 16 Serial Console Server User Manual This Page Intentionally Left Blank...
  • Page 17: Introduction

    Chapter 1 Introduction Overview The SN01xxCO and SN91xxCO Series features Cisco pin-outs and auto- sensing DTE/DCE function, providing a direct connection to Cisco network switches (and other compatible devices) without rollover cables for even more time-saving IT infrastructure deployment. In addition, the SN01xxCO and SN91xxCO models support online detection of connected serial devices (including terminal blocks) for device status monitoring.
  • Page 18 Management Direct, Real Com Port, TCP Server/Client, UDP Server/Client, and Virtual Modem. Furthermore, the SN01xxCO Series works in tandem with ATEN’s PDU (see Note) remote power management systems. Both can be utilized through ATEN’s CC2000 software to provide centralized serial device access and integrated power management.
  • Page 19: Features

    Chapter 1. Introduction Features System Accessibility and Availability  Secure in-band and out-of-band remote serial console access  Browser access with an intuitive GUI  Terminal-based access with a menu-driven UI  Modem dial-in/dial-back/dial-out access  Front USB ports for storage or USB-based PC cards* ...
  • Page 20: Security

     Multiple users can simultaneously access the same port – up to 16 connections per port  Modes for simultaneous access – Exclusive/Occupy/Share  Integrates with ATEN PDU* products for power management of each port (SN01xxCO only) Note: PON port reserved for PG Series PDU.
  • Page 21: Serial Device Management

    Chapter 1. Introduction  Integrates into CC2000 software for centralized data center management  Integrates into CCVSR software for user session recording Note: SN01xxCO only. Serial Device Management  Versatile serial operating modes – Console Management, Console Management Direct, Real Com Port, TCP Server/Client, UDP Server/ Client, and Virtual Modem ...
  • Page 22: Requirements

    Serial Console Server User Manual Requirements  The devices that connect to the Serial Console Server must support the following serial protocol:  RS-232 (protocol or terminal operations)  For Console Management operating mode; Telnet/SSH client, a third party client such as PuTTY, or web browser must be installed ...
  • Page 23: Dte/Dce Auto-Sensing

    Chapter 1. Introduction DTE/DCE Auto-Sensing To connect to RJ45 cosole ports  With Cisco pinouts and auto-sensing DTE/DCE feature, serial console server can connect to Cisco switches (and other compatible devices) with straight-through Cat 5e cables.  For serial port pin outs, please refer to Pin Assignment on page 160. To connect to DB9 or DB25 device interface ...
  • Page 24: Browsers

    Serial Console Server User Manual Browsers Supported browsers for logging into the device include the following: Browser Version 11 or later Chrome 70 or later Firefox 63 or later Safari 12 or later...
  • Page 25: Components

    Chapter 1. Introduction Components SN0108CO / SN0108COD Front View SN0116CO / SN0116COD Front View Component Description power LEDs Lights when the unit is powered up and ready to operate. port LEDs The Port  Flashes Green: Active – data is being transmitted through the port LAN LEDs Primary and Secondary 10/100/1000 Mbps LAN LEDs.
  • Page 26 Serial Console Server User Manual Component Description reset button  Pressing and releasing this switch when the unit is running performs a system reset.  Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings.
  • Page 27: Sn0132Co / Sn0132Cod Front View

    Chapter 1. Introduction SN0132CO / SN0132COD Front View SN0148CO / SN0148COD Front View Component Description power LEDs Lights when the unit is powered up and ready to operate. port LEDs The Port LEDs provide status information about their corresponding serial ports. ...
  • Page 28 Serial Console Server User Manual Component Description reset button  Pressing and releasing this switch when the unit is running performs a system reset.  Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings.
  • Page 29: Sn9108Co Front View

    Chapter 1. Introduction SN9108CO Front View SN9116CO Front View Component Description power LED Lights when the unit is powered up and ready to operate. port LEDs The Port LEDs provide status information about their corresponding serial ports.  Lights Green: Online – the serial device attached to the port is powered on and ready.
  • Page 30 Serial Console Server User Manual Component Description reset button  Pressing and releasing this switch when the unit is running performs a system reset.  Pressing and holding this switch in for more than three seconds when the unit is running resets its configuration to the factory default settings.
  • Page 31: Sn0108Co Rear View

    Chapter 1. Introduction SN0108CO Rear View SN0116CO Rear View Component Description grounding The grounding wire that is used to ground the unit attaches yerminal here. power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
  • Page 32: Sn0108Cod Rear View (Dc Power)

    Serial Console Server User Manual SN0108COD Rear View (DC Power) SN0116COD Rear View (DC Power) Component Description power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
  • Page 33: Sn0132Co Rear View

    Chapter 1. Introduction SN0132CO Rear View SN0148CO Rear View Component Description grounding The grounding wire that is used to ground the unit attaches terminal here. power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
  • Page 34: Sn0132Cod Rear View (Dc Power)

    Serial Console Server User Manual SN0132COD Rear View (DC Power) SN0148COD Rear View (DC Power) Component Description power switches These standard rocker switches power the unit on and off. LAN ports The cables that connect the unit to the primary and the backup network interfaces (10/100/1000 Mbps) plug in here.
  • Page 35: Sn9108Co Rear View

    Chapter 1. Introduction SN9108CO Rear View SN9116CO Rear View Component Description power socket The power cable(s) plugs in here. power switch This standard rocker switches power the unit on and off. grounding The grounding wire that is used to ground the unit attaches terminal here.
  • Page 36 Serial Console Server User Manual This Page Intentionally Left Blank...
  • Page 37: Hardware Setup

    Chapter 2 Hardware Setup Before You Begin 1. Important safety information regarding the placement of this device is provided on page 141. Please review it before proceeding. 2. Make sure that the power to any device that you connect to the installation has been turned off.
  • Page 38 Serial Console Server User Manual Note: To ensure adequate ventilation, allow at least 5.1 cm on each side, and 12.7 cm behind the unit for power cord and cable clearance.
  • Page 39: Rack Mounting

    Chapter 2. Hardware Setup Rack Mounting The Serial Console Server can be mounted in a 19" (1U) rack. The mounting brackets can screw into either the front or the back of the unit so that it can attach to the front or the back of the rack. Rack Mounting - Front To mount the unit at the front of the rack, do the following: 1.
  • Page 40 Serial Console Server User Manual 3. Position the device in the front of the rack and align the holes in the mounting brackets with the holes in the rack. 4. Screw the mounting brackets to the rack. Note: Cage nuts are provided for racks that are not pre-threaded.
  • Page 41: Rack Mounting - Rear

    Chapter 2. Hardware Setup Rack Mounting - Rear To mount the unit at the rear of the rack, do the following: 1. Remove the two screws at the rear of the unit. 2. Use the M3 x 8 Phillips head hex screws supplied with the rack mounting kit to screw the rack mounting brackets into the rear of the unit.
  • Page 42 Serial Console Server User Manual 4. Screw the mounting brackets to the rear of the rack. Note: Cage nuts are provided for racks that are not pre-threaded.
  • Page 43: Serial Console Server Installation

    Modem and the RJ-45 connector into the Modem Port on the Serial Console Server’s front panel. 6. (Optional) Connect a Cat 5e cable between an ATEN PDU and the PON Port on the Serial Console Server’s front panel for power management.
  • Page 44 USB port of the console terminal (or the computer). Note: The UC232B USB to RJ-45 (RS-232) Console Adapter is sold separately. Contact you ATEN dealer for product information. 8. (Optional) If you are using a laptop USB console to control the Serial...
  • Page 45 Chapter 2. Hardware Setup SN0108CO / SN0116CO / SN0132CO / SN0148CO Installation Diagram PC (COM) Cisco Console Cable USB LUC Laptop SN0148CO (Front View) Modem ATEN PDU OUTLET STATUS SELECT OUTLET SENSOR SENSOR CURRENT CURRENT ADDRESS Cisco Console Cable Cat5...
  • Page 46: Sn9108Co / Sn9116Co Installation

    Serial Console Server User Manual SN9108CO / SN9116CO Installation To set up your SN9108CO / SN9116CO installation, refer to the Installation Diagram on page 31. The numbers in the diagram correspond to the numbers of the instruction steps, below: 1. Use a grounding wire to ground the unit by connecting one end of the wire to the Serial Console Server’s grounding terminal (located on the back panel), and the other end of the wire to a suitable grounded object.
  • Page 47 Chapter 2. Hardware Setup SN9108CO / SN9116CO Installation Diagram...
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  • Page 49: Super Administrator Setup

    Chapter 3 Super Administrator Setup Overview This chapter discusses the administrative procedures that the Super Administrator performs to get the Serial Console Server set up for the first time. First Time Setup Once the Serial Console Server has been cabled up, the Super Administrator needs to set up the unit for operation.
  • Page 50: Laptop Usb Console (Luc) Login - Snviewerusb

    Serial Console Server User Manual Laptop USB Console (LUC) Login - SNViewerUSB The SNViewerUSB application appears automatically when a Laptop USB Console (LUC) connection (SN0108CO / SN0116CO / SN0132CO / SN0148CO only) has been established, and you will be prompted to log in, as shown here: Since this is the first time you are logging in, use the default Username: administrator;...
  • Page 51: Local Console Main Menu

    Chapter 3. Super Administrator Setup Bits per Second: 9600, Data Bits: 8, Parity: None, Stop bits: 1, Flow Control: None. 2. When configured correctly the login prompt appears, as shown here: Since this is the first time you are logging in, use the default Username: administrator;...
  • Page 52: Remote Login

    Serial Console Server User Manual Remote Login You can log in remotely from a computer running Telnet, PuTTY, or via Web Browser. The remote login Main Menu for Telnet and PuTTY are a text based equivalent of the browser based GUI and control functions as described throughout this manual.
  • Page 53: Browser Login

    Chapter 3. Super Administrator Setup Since this is the first time you are logging in, use the default Username: administrator; and the default Password: password. After logging in, the system will force you to change the password, the password must not be the same as the default. Browser Login Once the Serial Console Server has been connected to the LAN, it can be accessed via an Internet browser running on any platform.
  • Page 54: Setup

    Serial Console Server User Manual Setup Network Setup To set up the network, do the following: 1. Click the Device Management tab. 2. Select the Network tab. 3. Fill in the fields according to the information provided under Network, page 101.
  • Page 55: Changing The Super Administrator Login

    Chapter 3. Super Administrator Setup Changing the Super Administrator Login To change the default Super Administrator Username and Password, do the following: 1. At the top of the screen, click the User Management tab. The User Management page has a list of Users and Groups in the Sidebar at the left, and a more detailed list of users –...
  • Page 56 Serial Console Server User Manual 4. Enter the password again in the Confirm Password field to confirm it is correct. 5. Click Save (located at the bottom of the page). 6. When the dialog box informing you that the change completed successfully appears, Click OK.
  • Page 57: The User Interface

    Chapter 4 The User Interface Overview Once you have successfully logged in, the Serial Console Server’s Main Page appears. The look of the page varies slightly, depending on which method you used to log in. Each of the interfaces is described in the sections that follow. Access The Serial Console Server can be accessed from a local console (locally connected computer or laptop) running terminal application software (such as...
  • Page 58: Local Console Operation

    Serial Console Server User Manual Local Console Operation When a local console is attached (SN0108CO / SN0116CO / SN0132CO / SN0148CO only, see page 27), you can use the HyperTerminal or SNViewerUSB application to log in (See Local Login, page 33 for details). Simply key in your valid Username and Password, then hit [Enter] to bring up the Local Console Main Page.
  • Page 59: Remote Operation

    Chapter 4. The User Interface Remote Operation You can access the Serial Console Server remotely using a web browser, or text based terminal application such as Telnet or PuTTY, as described below. Web Browser Login Serial Console Server units can be accessed via an Internet browser running on any platform.
  • Page 60: The Web Browser Main Page

    Serial Console Server User Manual The Web Browser Main Page To ensure multi-platform operability, access to the Serial Console Server can be accomplished with most standard web browsers. The chapters following this one give detailed information about each section of the web browser. Once users log in and are authenticated (see page 43), the Web Browser Main Page comes up, with the Port Access page displayed: Note: The screen depicts a Super Administrator’s page.
  • Page 61 Chapter 4. The User Interface Item Description About About provides information regarding the Serial Console Server’s current firmware version. Logout Click this button to log out of your Serial Console Server session. Welcome Message If this function is enabled (see Welcome Message, page 67), a welcome message displays here.
  • Page 62: The Tab Bar

    Serial Console Server User Manual The Tab Bar The number and type of icons that appear on the Tab Bar at the top of the page are determined by the user’s type (Super Administrator, Administrator, User) and the permissions assigned when the user’s account was created. The chapters following this one give detailed information about each section of the web browser.
  • Page 63: Snviewer

    Chapter 4. The User Interface SNViewer The SNViewer is the main application used to access serial devices via web browser. The SNViewer opens from the Port Access - Connections page, when you click the Telnet or SSH button for a serial device (see Telnet/SSH, page 63 for details).
  • Page 64: Control Panel Functions

    Serial Console Server User Manual Control Panel Functions The Control Panel functions are described below and in the following sections: Icon Function This is a toggle. Click to make the Control Panel appear Always On – i.e., always displays on top of the SNViewer screen. Click –...
  • Page 65: Data Import

    Chapter 4. The User Interface Icon Function Use this to reset the terminal to its default settings. Click to bring up the Message Board (see The Message Board, page 50). Click to open a window and create a list of custom text macros (see Macros, page 51).
  • Page 66: Encode

    Serial Console Server User Manual Encode Encoding allows you select which type of encoding you want to use. Make your selection from the drop down menu and click OK, as shown below: Note: Try choosing a different encoding if you get garbled code. For example, if you’ve named your port name in Korean, Japanese, traditional or simplified Chinese, try UTF-8 encoding and choose Monospaced for Font.
  • Page 67: Compose Panel

    Chapter 4. The User Interface Compose Panel Key in the messages that you want to post to the board in this panel. Click Send to post the message to the board. User List Panel The username and IP address of all the logged in users are listed in this panel. ...
  • Page 68: Terminal Settings

    Serial Console Server User Manual The Telnet and PuTTY Main Menus are the text based equivalent of the browser based configuration and control functions described throughout this manual. You can reference the information provided for the browser version as you work your way through the sub-menus. Once you login, the following text based menu’s appear: Terminal Settings The Terminal Settings page allows you make changes to the...
  • Page 69 Chapter 4. The User Interface Category Description Others Use this section to set:  Implicit CR in every LF: Checking this box adds an extra Carriage Return when the [Enter] key is used, so the cursor returns flush on the left margin. Use this function if the text is not lining up on the left margin after you hit [Enter].
  • Page 70: Terminal Application

    Serial Console Server User Manual Terminal Application You can log in remotely using a text based terminal application such as Telnet, or PuTTY. For information on how to connect and login,see Remote Login, page 36 for details. The Telnet and PuTTY Main Menus are the text based equivalent of the browser based configuration and control functions described throughout this manual.
  • Page 71: Port Operating Modes

    Chapter 5 Port Operating Modes Overview To cover a broad range of serial applications, the Serial Console Server’s COM ports support several port operating modes. These include Console Management and Console Management Direct modes for device control; and Real COM Port, Virtual Modem, TCP Server, TCP Client, and UDP Mode for Serial-to-Ethernet connectivity and applications that require COM ports, serial tunneling, or where TCP/UDP Socket functionality is needed.
  • Page 72: Operating Mode

    Serial Console Server User Manual Operating Mode For detailed information about the settings in each of the Operating Modes, see Operating Mode, page 73. Console Management Console Management mode is the most common Operating Mode used, allowing users to establish Telnet or SSH sessions to the Serial Console Server to manage the serial devices.
  • Page 73: Tcp Client

    Chapter 5. Port Operating Modes Once the connection is established, the host receives data from the serial device. From this point on, data can be transmitted between the host and the device in both directions.128-bit/256-bit SSL (TLS v1.0 / TLS v1.1 / TLS v1.2) data encryption is supported in this operating mode.
  • Page 74: Console Management Direct

    Serial Console Server User Manual server’s IP specifying the appropriate port address for the transmission. For example: atd 10.0.100.101:5000 A detailed description of the data structures and related functions of the Serial Console Server’s virtual modem function is provided on page 156. For information about configuring Virtual Modem settings, see page 78.
  • Page 75: Port Access

    Chapter 6 Port Access Overview Once you have logged in from a web browser, the Main Screen appears with the Port Access - Connections page displayed: The Connections page is organized into several main areas. All the devices, ports, and outlets that a user is permitted to access are listed in the Sidebar at the left of the page.
  • Page 76: The Sidebar

    Serial Console Server User Manual The Sidebar All connected Serial Console Servers, port devices and PDU devices – including their ports and outlets – are listed in a tree structure in the Sidebar at the left of the screen: The Sidebar Tree Structure The characteristics of the Sidebar tree structure are: ...
  • Page 77: Filter

    Chapter 6. Port Access Filter A “Show” is displayed on the bottom-left hand corner of the page. It is a filter function that allows you to control the number and type of ports that display in the Sidebar. When you click “Show”, the bottom of the panel changes to look similar to the image below: The meanings of the choices are explained in the following table: Choices...
  • Page 78: Connections

    Serial Console Server User Manual Connections The main panel on the Connections page displays the Port List. From here you can select and connect to the serial devices via the port they are connected to. Heading Description Port Number This column represents the physical port that the device is connected to on the rear of the Serial Console Server.
  • Page 79: Telnet/Ssh

    Chapter 6. Port Access Telnet/SSH To access a serial device connected to the Serial Console Server, click the port’s Telnet or SSH button from the Port Access - Connections page: The Serial Console Server opens SNViewer to start your session with the serial device, and a screen similar to the one below appears: From the SNViewer can you login and perform management activities on the serial device.
  • Page 80 Serial Console Server User Manual From here you can use the Telnet, SSH, and Dump Buffer buttons at the bottom of the page.
  • Page 81: Favorites

    Chapter 6. Port Access Favorites The Favorites tab allows you to keep all the connections that you access most frequently in one convenient place. To add a port to Favorites, right-click on it from the sidebar and select Add to Favorites, or select a port and click Add. The layout and functions available on the Favorites tab are exactly the same as those found on the Port List tab (See Connections, page 62 for details).
  • Page 82: Preferences

    Serial Console Server User Manual Preferences The Preferences page allows users to set up their own, individual, working environments. The Serial Console Server stores a separate configuration record for each user profile, and sets up the working configuration according to the Username that was keyed into the Login dialog box: The page settings are explained in the following table: Setting...
  • Page 83: Sessions

    Chapter 6. Port Access Setting Function Welcome Message You can choose to hide or show the Welcome Message and/or User Name displayed in the submenu bar. The default is disabled. Broadcast Ports Select the ports to receive broadcast commands by selecting the boxes.
  • Page 84: Access

    Serial Console Server User Manual 3. The sort order of the information displayed can be changed by clicking the column headings. The meanings of the headings at the top of the page are fairly straightforward. Heading Description Username Refers to the user that logged in. Service Displays the type of session (HTTP, HTTPS) established to log in.
  • Page 85 Chapter 6. Port Access Use the radio buttons to configure access rights on the User Access and Group Access page. The meaning of the columns are given in the table, below: User Access Each User created on the Serial Console Server (excluding Super Administrator accounts) is listed to set access and configuration rights for each device listed on the sidebar.
  • Page 86: Properties

    Serial Console Server User Manual Properties When you click the Properties tab, the Port Settings List page appears: When a port is double clicked from the Port Settings List or from the Sidebar, the Properties page appears and looks similar to the one below: This panel allows you to make configuration settings for the selected port, as explained in the table below: Setting...
  • Page 87: Save & Copy

    Chapter 6. Port Access Setting Meaning Port Name You can give a port an appropriate name by editing the Port Name field. Choose between Auto (default), DTE or DCE. Interface – Baud Rate This sets the port’s data transfer speed. Choices are from 300 230400 (drop down the list to see all options).
  • Page 88: Port Buffering

    Serial Console Server User Manual Port Buffering Port Buffering creates a log of activity conducted when a port is accessed. You can save the log to memory on the Serial Console Server, or to a USB drive. A USB drive provides more storage space, while the Serial Console Server is limited to it’s internal memory.
  • Page 89: Operating Mode

    Chapter 6. Port Access Operating Mode The Operating Mode page allows you to configure settings for access and management of each port. This determines how each serial device is accessed via operating modes. For a detailed explanation of each Operating Mode, see Operating Mode, page 56 Operating Mode –...
  • Page 90 Serial Console Server User Manual Setting Meaning Access Mode Defines how the port is to be accessed when multiple users have logged on, as follows: Exclusive: The first user to access the port has exclusive control over the port. No other users can view the port. The Timeout function does not apply to ports which have this setting.
  • Page 91 Chapter 6. Port Access When a device has a problem – such as a critical error that requires a reboot, or an SNMP Trap event has been triggered – debug messages can be sent through its serial port to the Serial Console Server’s COM port. When the Serial Console Server receives such a message, it can send an SNMP Trap alert and/or an email to inform the user specified here of the problem.
  • Page 92: Real Com Port

    Serial Console Server User Manual  Probe string is the string the system sends for response check. The default is \x0D (\x0D represents [Enter], \x1B represents [ESC]).  Query frequency is how often you send the response check. The default is 30 (in seconds), enter a number between 10-9999.
  • Page 93: Tcp Client

    Chapter 6. Port Access Setting Meaning Enter the maximum number of concurrent connections allowed. The Connections Serial Console Server can establish up to 16 connections simultaneously. Check Enable to encrypt all data being transfered through the Secure session. TCP Client Setting Meaning Secure...
  • Page 94: Udp Mode

    Serial Console Server User Manual UDP Mode Setting Meaning Host Start IP / Use this setting to establish connections via the UDP protocol. Enter a Host End IP single or range of IP addresses and the TCP/IP port number. and Port Virtual Modem Check Enable to encrypt all data being transfered through the session.
  • Page 95: Console Management Direct

    Chapter 6. Port Access Console Management Direct  General Settings Setting Meaning Max Sessions Set the maximum number of concurrent sessions here. Suspend The Suspend character is used to bring up the Suspend Menu in Character Telnet sessions. Valid characters are A–Z, except H, I, J, and M - which may not be used.
  • Page 96: Disabled

    Serial Console Server User Manual For information regarding the Alert Strings, Command Filters and Response Check, see page 74. Disabled Select this option to disable use of the serial port on the Serial Console Server.
  • Page 97: User Management

    Chapter 7 User Management Overview When you select the User Management tab, the Accounts page is displayed: The page is arranged into two parts: an account / group list on the left, and a main panel on the right.  A list of users and groups are displayed in the list, and the main panel provides the detailed information of each at-a-glance.
  • Page 98: Users

    Serial Console Server User Manual Users The Serial Console Server supports three user types, as shown in the table, for up to a maximum of 64 users: User Type Role Super Administrator Access and manage ports and devices. Manage Users, and Groups.
  • Page 99 Chapter 7. User Management 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Username From 1 to16 characters are allowed depending on the Account Policy settings. See Account Policy, page 124. Password From 0 to16 characters are allowed depending on the Account Policy settings.
  • Page 100 Serial Console Server User Manual Field Description Status Status allows you to control the user’s account and access to the installation, as follows:  Disable Account lets you suspend a user’s account without actually deleting it, so that it can be easily reinstated in the future.
  • Page 101: Modifying User Accounts

    Chapter 7. User Management 7. Click Users in the Sidebar to return to the main screen. The new user appears in the Sidebar list and in the main panel, as well.  The Sidebar Users list can expand and collapse. If the list is expanded, click the minus symbol ( –...
  • Page 102: Groups

    Serial Console Server User Manual Groups Groups allow administrators to easily manage users and the associated device access/configuration rights. When device access rights are applied to a group, the same rights are applied to everyone who is a member of that group. Up to 16 groups can be defined for allowing certain users access to specific devices, while restricting others from accessing them.
  • Page 103 Chapter 7. User Management 3. Enter the required information in the appropriate fields. A description of each of the fields is given in the table below: Field Description Group Name A maximum of 16 characters is allowed. Description Additional information about the user that you may wish to include.
  • Page 104: Modifying Groups

    Serial Console Server User Manual Modifying Groups To modify a group, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name. 2. Click Modify. 3. In the Group notebook that comes up, make your changes, then click Save. Note: The Group page is discussed on page 86;...
  • Page 105: Users And Groups

    Chapter 7. User Management Users and Groups There are two ways to manage users and groups: from the Users notebook; and from the Group notebook. Note: Before you can assign users to groups, you must first create them. See Adding Users, page 82 for details. Assigning Users to a Group From the User’s Notebook To assign a user to a group from the User’s notebook, do the following: 1.
  • Page 106 Serial Console Server User Manual 6. Repeat the above for any other groups that you want the user to be in. 7. Click Save when you are done. Note: If a user has permissions in addition to the ones assigned to the group, the user keeps those permissions in addition to the group ones.
  • Page 107: Removing Users From A Group From The User's Notebook

    Chapter 7. User Management Removing Users From a Group From the User’s Notebook To remove a user from a group from the User’s notebook, do the following: 1. In the Sidebar User list, click the user’s name – or – In the main panel, select the user’s name.
  • Page 108: Assigning Users To A Group From The Group's Notebook

    Serial Console Server User Manual Assigning Users to a Group From the Group’s Notebook To assign a user to a group from the Group notebook, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name.
  • Page 109: Removing Users From A Group From The Group's Notebook

    Chapter 7. User Management Removing Users From a Group From the Group’s Notebook To remove a user from a group from the Group’s notebook, do the following: 1. In the Sidebar Group list, click the group’s name – or – In the main panel, select the group’s name.
  • Page 110: Device Assignment

    Serial Console Server User Manual Device Assignment When a user logs in to the Serial Console Server, the interface comes up with the Port Access page displayed. All the ports that the user is permitted to access are listed in the Sidebar at the left of the page. Access permissions for those ports and the devices connected to them are assigned on a port-by-port basis from the User or Group list on the Sidebar of the User Management page.
  • Page 111 Chapter 7. User Management 4. Make your permission settings for each port according to the information provided below: Name: Each port accessible to the user is listed under the Names column. Access: The Access column is where device access rights are set. Click the radio buttons in the rows that corresponds your choices.
  • Page 112: Assigning Device Permissions Under Group Settings

    Serial Console Server User Manual Assigning Device Permissions under Group Settings To assign a device permissions to a Group of users, do the following: 1. In the Sidebar Groups list, click the group’s name – or – In the main panel, select the group’s name. 2.
  • Page 113: Device Management

    Chapter 8 Device Management Devices The Device Management page opens with the top level Serial Console Server selected in the Sidebar, with all its ports nested below, and the Device Information page displaying in the main panel: General The General section of the Device Information page displays and allows you to set the Device Name and Description and view the Manufacturing (MFG) information of the Serial Console Server.
  • Page 114: Mounted Devices

    Serial Console Server User Manual Note: The “MFG Number” (Manufacturing Number) is an internal serial number used by ATEN’s factory and technical support staff to identify products. This number does not affect products’ warranty. If your product requires after-sales services, you may provide the MFG Number to ATEN’s sales or technical support staff to identify the...
  • Page 115: Nfs Settings

    Chapter 8. Device Management NFS Settings NFS (Network File System) allows you to mount storage devices across the network. You can mount up to 4 devices. Fill in the Source with the storage devices network location (IP Address or Network Name) including the full path of the location you want to mount.
  • Page 116: Port Name Auto Discovery

    Compatible network switches include Cisco, Juniper, HPE, Dell, Huawei, H3C, EdgeCore, TRENDnet, Fortinet and ATEN ES0152.
  • Page 117: Network

    Chapter 8. Device Management Network The Network page is used to specify the network environment. Each of the elements on this page is described in the sections that follow. Note: The Enable Redundant NIC option is only available for SN0108CO / SN0116CO / SN0132CO / SN0148CO serial console servers.
  • Page 118: Network Configuration

    Serial Console Server User Manual Console Server will not be found. An explanation of the fields is given in the table below: Field Explanation HTTP The port number for a browser login. The default is 80. HTTPS The port number for a secure browser login. The default is 443. SSH Port The port for SSH access.
  • Page 119 Chapter 8. Device Management address. To set up the Serial Console Server with this configuration, do the following: 1. If there is a check in the Enable Redundant NIC checkbox, click to remove it. 2. In the network adapter listbox; select eth0. 3.
  • Page 120 Serial Console Server User Manual  IPv4 Settings  IP Address: IPv4 is the traditional method of specifying IP addresses. The Serial Console Server can either have its IP address assigned dynamically (DHCP), or it can be given a fixed IP address. ...
  • Page 121 Chapter 8. Device Management  IPv6 Settings  IP Address: IPv6 is the new (128-bit) format for specifying IP addresses. (See IPv6, page 154 for further information.) The Serial Console Server can either have its IPv6 address assigned dynamically (DHCP), or it can be given a fixed IP address.
  • Page 122: Anms

    Serial Console Server User Manual ANMS The ANMS (Advanced Network Management Settings) page is used to set up login authentication and authorization management from external sources. It is organized as a notebook with three tabs – each with a series of related panels, as described, below: Event Destination ...
  • Page 123 Chapter 8. Device Management 3. If your server requires authentication, put a check in the Server requires authentication checkbox, and key in the appropriate account information in the Account Name and Password fields. 4. Key in the email address of where the report is being sent from in the From field.
  • Page 124 Serial Console Server User Manual  SNMP Server Note:  SNMP Trap supports SNMP v1/v2c.  SNMP Agent supports SNMP v1/v2c/v3. If you want to use SNMP notifications, do the following: 1. Check Enable SNMP Agent and/or Enable SNMP Trap and enter the Community.
  • Page 125 Chapter 8. Device Management  Syslog Server To record all the events that take place on Serial Console Server and write them to a Syslog server, do the following: 1. Check Enable. 2. Key in either the IPv4 address, IPv6 address, or domain name of the Syslog server.
  • Page 126: Authentication And Authorization

    Serial Console Server User Manual Authentication and Authorization  RADIUS Settings To allow authentication and authorization for the Serial Console Server through a RADIUS server, do the following: 1. Check Enable. 2. Fill in the IP addresses and service port numbers for the Preferred and Alternate RADIUS servers.
  • Page 127 389; for an Alternate LDAPS Service Port, the default port number is 636. Admin DN Consult the LDAP / LDAPS administrator to ascertain the appropriate entry for this field. For example, the entry might look like this: ou=kn4132,dc=aten,dc=com Admin Name Key in the LDAP administrator’s username.
  • Page 128 Serial Console Server User Manual Item Action Admin Password Key in the LDAP administrator’s password. Search DN Set the distinguished name of the search base. This is the domain name where the search starts for user names. Timeout Set the time in seconds that the Serial Console Server waits for an LDAP or LDAPS server reply before it times out.
  • Page 129: Cc Management Settings

    Chapter 8. Device Management  Kerberos  Enable Kerberos and enter the following information:  Kerberos Server  Kerberos Service Port  Kerberos Realm CC Management Settings To allow authorization for the Serial Console Server through a CC (Control Center) server, check Enable and fill in the CC Server’s IP address and Service port in the appropriate fields.
  • Page 130: Oobc

    Serial Console Server User Manual OOBC In case the Serial Console Server cannot be accessed with the usual LAN-based methods, it can be accessed via the Serial Console Server’s modem port or one of the serial ports (SN9108CO / SN9116CO) configured for a modem.
  • Page 131: Console Port Settings

    Chapter 8. Device Management Console Port Settings SN0108CO / SN0116CO / SN0132CO / SN0148CO...
  • Page 132 Serial Console Server User Manual SN9108CO / SN9116CO Select the Port Number that the Console, PON (reserved) and Modem is connected to on the rear of the SN9108CO / SN9116CO. By default, the Port Number of the SN9108CO / SN9116CO’s Console Port is disabled.
  • Page 133: Enable Dial Back

    Chapter 8. Device Management Enable Dial Back When you enable Out of Band Access, the Enable Dial Back, and Enable Dial Out functions become available, as described in the sections that follow. As an added security feature, if this function is enabled, the Serial Console Server disconnects the calls that dial in to it, and dials back to one of the entries specified in the table below: Item...
  • Page 134 Serial Console Server User Manual Item Action Dial Out Schedule This entry sets up the times you want the Serial Console Server to dial out over the ISP connection.  Every provides a listing of fixed times from every hour to every four hours.
  • Page 135 Chapter 8. Device Management Item Action Mail Configuration This section provides email notification of problems that occur on the devices connected to the Serial Console Server’s ports (see SMTP Settings, page 106). Note: This email notification differs from the one configured under SMTP Settings, page 106, in that it uses the ISP mail server rather than the internal company’s mail server.
  • Page 136: Security

    Serial Console Server User Manual Security The Security page is divided into 4 main panels, as described in the sections that follow. Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully. To set Login Failures, check one of the Login Fail Policy checkboxes.
  • Page 137: Security Level

    Chapter 8. Device Management Security Level For increased security, you can check or uncheck the boxes to High, Medium - high, Medium or Custom security features. 1. High (Disable all services except: SSHv2, HTTPS(TLS v1.2)) 2. Medium-high (Enables SSHv2, redirect HTTP to HTTPS, HTTPS(TLS v1.2), ICMP) 3.
  • Page 138: Ip/Mac Filter

    Serial Console Server User Manual IP/MAC Filter  IP and MAC Filtering IP and MAC Filters control access to the Serial Console Server based on the IP and/or MAC addresses of the client computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed. If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes.
  • Page 139 Chapter 8. Device Management To add a MAC filter, do the following: 1. Click Add. A dialog box appears 2. Specify the MAC address in the dialog box, then click OK. 3. Repeat these steps for any additional MAC addresses you want to filter. ...
  • Page 140: Account Policy

    Serial Console Server User Manual Account Policy In the Account Policy section, system administrators can set policies governing usernames and passwords. The meanings of the Account Policy entries are explained in the table below: Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username.
  • Page 141: Association

    Chapter 8. Device Management Association The Association tab is currently reserved.
  • Page 142: Date/Time

    Serial Console Server User Manual Date/Time The Date/Time dialog page sets the Serial Console Server time parameters: Set the parameters according to the information below. Current System Time This section displays the time and date that the switch is currently set to. The time and date fields are for information purposes and cannot be edited.
  • Page 143: New System Time

    Chapter 8. Device Management New System Time Use these fields to change the switch’s time and date settings, as follows:  To set the switch’s time and date to match the time and date of the computer you are logged in to, select the Synchronize with computer time radio button.
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  • Page 145: Log

    Chapter 9 Overview The Serial Console Server logs all the events that take place on it. To view the contents of the log, click the Log tab. The device’s System Log page appears: System Log The System Log page displays events that take place on the Serial Console Server, and provides a breakdown of the time, the severity, the user, and a description of each one.
  • Page 146: Filter

    Serial Console Server User Manual Filter Filter lets you narrow the log event display to ones that occurred at specific times; ones containing specific words or strings; or ones involving specific users. When you access this function, the log filter dialog box appears at the bottom of the page: A description of the filter items is given in the table, below: Item...
  • Page 147 Chapter 9. Log Item Description Severity Filters based on the severity rating of the event. Least severe events appear in black; Less severe events appear in blue; Most severe events appear in red. Check the radio button for the severity level that you want to display: All, Most, Less, or Least.
  • Page 148: Log Notification Settings

    Serial Console Server User Manual Log Notification Settings The Notification Settings page lets you decide which events trigger a notification: The notifications are grouped into five groups: You can choose to enable the following:  All system events  All authentication events ...
  • Page 149: Maintenance

    Chapter 10 Maintenance Overview The Maintenance function is used to upgrade firmware; backup and restore configuration and account information; and restore default values. Backup / Restore When you click on the Maintenance tab, it opens with the Backup/Restore page. This page gives you the ability to back up the Serial Console Server’s configuration and user profile information:...
  • Page 150: Backup

    Serial Console Server User Manual Backup To backup the device’s settings do the following: 1. In the Password field, key in a password for the file. Note: 1. Setting a password is optional. If you do not set one, the file can be restored without specifying a password.
  • Page 151: Firmware Upgrade

    Chapter 10. Maintenance Firmware Upgrade This page can be used to upgrade the Serial Console Server’s firmware. As new versions of the firmware become available, they can be downloaded from our website. Check the website regularly to find the latest information and packages.
  • Page 152: Certificates

    For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate. There are two methods for establishing your private certificate: generating a self-signed certificate;...
  • Page 153 2. Click Browse to the right of Certificate Filename; and browse to where your certificate file is located; and select it. 3. Click Import to complete the procedure. Note: Clicking Restore Defaults returns the device to using the default ATEN certificate.
  • Page 154: Certificate Signing Request

    Serial Console Server User Manual Certificate Signing Request The Certificate Signing Request (CSR) section provides an automated way of obtaining and installing a CA signed SSL server certificate. To perform this operation do the following: 1. Click New. The following dialog box appears: 2.
  • Page 155 Chapter 10. Maintenance 3. After filling in the form (all fields are required), click Create. A self-signed certificate based on the information you just provided is now stored on the CCVSR. 4. Click Get CSR, and save the certificate file (csr.cer) to a convenient location on your computer.
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  • Page 157: Appendix

    Appendix Safety Instructions General  This product is for indoor use only.  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the device.  Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
  • Page 158 Serial Console Server User Manual electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes.  Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
  • Page 159 Appendix  Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.
  • Page 160: Dc Power

    Serial Console Server User Manual DC Power  The system relies on the protective devices in the building installation for protection against short-circuit, overcurrent, and earth (grounding) fault. Ensure that the protective devices in the building installation are properly rated to protect the system, and that they comply with national and local codes.
  • Page 161: Rack Mounting

    Appendix Rack Mounting  Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
  • Page 162: Technical Support

    Serial Console Server User Manual Technical Support International  For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com  For telephone support, see Telephone Support, page vii. North America Email Support support@aten-usa.com Online Troubleshooting http://www.aten-usa.com/support Technical Documentation...
  • Page 163: Specifications

    Appendix Specifications SN0108CO / SN0116CO Function SN0108CO SN0116CO Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female 2 x RJ45 Power 2 x IEC 60320/C14 1 x RJ45 Female (Reserved) Modem 1 x RJ45 Female 3 x USB Type A Female USB Console (LUC) 1 x Mini USB Local Console...
  • Page 164: Sn0108Cod / Sn0116Cod

    Serial Console Server User Manual SN0108COD / SN0116COD Function SN0108COD SN0116COD Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female 2 x RJ45 Power 1 x 5-Pin Terminal Block (Green) 1 x RJ45 Female (Reserved) Modem 1 x RJ45 Female 3 x USB Type A Female USB Console (LUC) 1 x Mini USB...
  • Page 165: Sn0132Co / Sn0148Co

    Appendix SN0132CO / SN0148CO Function SN0132CO SN0148CO Serial Connections Connectors Serial 32 x RJ45 Female 48 x RJ45 Female 2 x RJ45 Power 2 x IEC 60320/C14 1 x RJ45 Female (Reserved) Modem 1 x RJ45 Female 3 x USB Type A Female USB Console (LUC) 1 x Mini USB Local Console...
  • Page 166: Sn0132Cod / Sn0148Cod

    Serial Console Server User Manual SN0132COD / SN0148COD Function SN0132COD SN0148COD Serial Connections Connectors Serial 32 x RJ45 Female 48 x RJ45 Female (Black) (Black) 2 x RJ-45 (Black) Power 1 x 5-Pin Terminal Block (Green) 1 x RJ45 Female (Reserved) Modem 1 x RJ45 Female 3 x USB Type A Female...
  • Page 167: Sn9108Co / Sn9116Co

    Appendix SN9108CO / SN9116CO Function SN9108CO SN9116CO Serial Connections Connectors Serial 8 x RJ45 Female 16 x RJ45 Female 1 x RJ45 Power 1 x IEC60320/C14 Switches Reset 1 x Recessed Pushbutton Power 1 x Rocker Switch LEDs Serial Port Status 8 (Green) 16 (Green) 10 / 100 / 1000 Mbps...
  • Page 168: Ip Address Determination

    Serial Console Server User Manual IP Address Determination If you are an administrator logging in for the first time, you need to access the Serial Console Server in order to give it an IP address that users can connect to. There are three methods to choose from.
  • Page 169: Browser

    Appendix 3. Select the Serial Console Server in the Device List. Note: 1. If the list is empty, or your device doesn't appear, click Enumerate to refresh the Device List. 2. If there is more than one device in the list, use the MAC address to pick the one you want.
  • Page 170: Ipv6

    Serial Console Server User Manual IPv6 At present, the Serial Console Server supports three IPv6 address protocols: Link Local IPv6 Address, IPv6 Stateless Autoconfiguration, and Stateful Autoconfiguration (DHCPv6). Link Local IPv6 Address At power on, the Serial Console Server is automatically configured with a Link Local IPv6 Address (for example, fe80:210:74ff:fe61:1ef).
  • Page 171: Ipv6 Stateless Autoconfiguration

    Appendix IPv6 Stateless Autoconfiguration If the Serial Console Server network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the Serial Console Server can obtain its prefix information from that device in order to generate its IPv6 address.
  • Page 172: Virtual Modem Details

    Inquiry command. (Where n represents a numeric If successful: OK[CR][LF] character; 0 or 1.): If failure: ERROR[CR][LF] E0: Display ATEN International Co. Ltd. E1: Display Serial Console Server ATOn[CR] Return to on-line data mode. (Where n represents a If an active TCP connection: numeric character;...
  • Page 173 Appendix (Continued from previous page.) Command Operation Response ATZ[CR] Reset modem command. If successful: OK[CR][LF] If failure: ERROR[CR][LF] Close active connections and reset the S registers and general option status to their saved values. AT&Cn[CR] DCD option. (Where n represents a numeric If successful: OK[CR][LF] character;...
  • Page 174: Port Forwarding

    Serial Console Server User Manual Port Forwarding For devices located behind a router, port forwarding allows the router to pass data coming in over a specific port to a specific device. By setting the port forwarding parameters, you tell the router which device to send the data that comes in over a particular port to.
  • Page 175: Clear Login Information

    Appendix Clear Login Information If you are unable to perform an Administrator login (because the Username and Password information has become corrupted or you have forgotten it, for example) you can clear the login information with the following procedure. Note: Performing this procedure also returns all settings to their defaults. To clear the login information (and return all settings to their defaults), do the following: 1.
  • Page 176: Pin Assignment

    Serial Console Server User Manual Pin Assignment The Serial Console Server has DTE/DCE auto-sensing feature to connect directly to Cisco network switches and other compatible devices. The pin assignment for the serial ports under different mode is shown below: DCE Mode Pin Assignment Definition DTE Mode Pin Assignment Definition...
  • Page 177: Db-9/Db-25 Interface

    Appendix DB-9/DB-25 Interface If you wish to use DB-9 or DB-25 interface, please refer to the tables below: DB-9 RJ-45 Pin Signal DB-9F Pin Signal DB-25 RJ-45 Pin Signal DB-25F Pin Signal...
  • Page 178: Limited Warranty

    © Copyright 2021 ATEN® International Co., Ltd. Released: 2021-03-31 ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners.

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