DIEBOLD NIXDORF P1200 User Manual

Hide thumbs Also See for P1200:

User manual (71 pages)

Programming manual (227 pages)

Manual (39 pages)

Table Of Contents

Table of Contents

Quick Links

P1200 Thermal Printer

User Manual

01750352498 C

Customer/Partner Use

This document is property of Diebold Nixdorf and is intended for customer/partner use. A written

license agreement with Diebold Nixdorf is not required to use this material.

Table of Contents

Need help?

Do you have a question about the P1200 and is the answer not in the manual?

Questions and answers

Summary of Contents for DIEBOLD NIXDORF P1200

Page 1 P1200 Thermal Printer User Manual 01750352498 C Customer/Partner Use This document is property of Diebold Nixdorf and is intended for customer/partner use. A written license agreement with Diebold Nixdorf is not required to use this material.
Page 2 This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In no event shall Diebold Nixdorf or its suppliers be liable for any special, indirect, or consequential dam- ages of any nature resulting from the use of information in this manual. The information contained in this document is subject to change without notice.
Page 3: Table Of Contents
12.1.3 Connect via Option Card (RS232 & LAN) ............12-3 12.1.4 Connect via Y-Cable ................... 12-10 12.1.5 Connecting via Cash Drawer ................12-10 12.1.6 Interface cable to POS terminal connection position .......... 12-10 Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 4 15.2 Resetting cutter failure or jam ....................15-2 15.3 Common Problems and Solutions..................15-5 15.4 LED Indication Table......................15-7 16 Appendix............................. 16-1 16.1 Ethernet..........................16-1 16.2 Web Setting Page ......................16-1 16.3 Paper Length........................16-3 16.4 Sensor Calibration Value ....................16-3 16.5 Tested Paper........................16-4 Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 5 Mandatory signs used ....................3-1 Table 9-1 Normal operation....................9-3 Table 9-2 Idle mode........................9-3 Table 9-3 Extreme operating range..................9-3 Table 9-4 Storage........................9-3 Table 9-5 Transit ........................9-3 Table 9-6 Paper specifications ....................9-8 Table 16-1 Tested Paper......................16-4 Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 6: Manufacturer's Declaration And Approval
‘Electro-magnetic compatibility" and 2014/35/EU “Low Voltage Directive” and RoHS directive 2011/65/EU. Therefore, you will find the CE mark on the device or packaging. In addition, the P1200 has received the cTUVus symbol. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 7 For more detailed information about the take-back and recycling of this product, please con- tact your supplier where you purchased this product. Changes or modifications not expressly approved by the manufacturer for compliance could void the User’s authority to operate the equipment. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 8: Supplier's Declaration Of Conformity
2 Supplier’s Declaration of Conformity Product Description: Thermal Printer Model: P1200 Party issuing Supplier’s Declaration of Conformity Diebold Nixdorf Singapore PTE. LTD. 30A Kallang Place #04-01 Singapore 339213 Phone: +65 6747 3828 Responsible Party – U.S. Contact Information Diebold Nixdorf 5995 Mayfair Road N.
Page 9: Signs, Markings And Symbols
Table 3-2: Mandatory signs used Mandatory signs Observe Wear Wear Wear the manual eye protection foot protection hand protection Ground Pull Wear before use main plug ear protection Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 10: Section-Specific Warning Notes
This warning note describes a hazard with a low degree of risk which, if not avoided, could result in slight or minor bodily injury. NOTE This note provides application tips and information that help prevent errors and material damage. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 11: Safety Summary
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be recti- fied using the procedures described in this manual, turn off the power supply, unplug the machine, and then contact your authorized Diebold Nixdorf representative for assistance. This symbol indicates prohibited actions (prohibited items).
Page 12 Extension cables should machine by yourself. You may be injured by high also be grounded. Fire or electric voltage, very hot parts or sharp edges inside the shock could occur on improperly machine. grounded equipment. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 13 NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic cov- ers. • USE ONLY DIEBOLD NIXDORF SPECIFIED paper. • DO NOT STORE the paper where they might be exposed to direct sunlight, high temperatures, high humidity, dust, or gas.
Page 14: Important Information To The User
Type H05VV-F, rated minimum 250V, 10A. Attachment Plug and Appliance Coupler – Domestic approved where the equipment is used, molded on type, having grounding terminal rated minimum 250V, 10A. The appliance coupler is Female configura- tion. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 15: Unpacking
4. Place the printer on a level surface and make sure no physical damage. Printer Quick Installation Starter Roll Manual Protector Carton Pack NOTICE! Keep the original carton and protector pack for future transportation of the printer. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 16: Product Overview
Paper jam sensor (detecting initial jam of paper at platen roller) • Knife: Cut paper in full cut or partial cut (Partial cut knife leaves 2mm uncut at center). • It supports both detection at horizontal and vertical mount / wall mount orientation. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 17: Applicable Model
Product Overview Applicable Model Model name description Figure 8-1: Applicable model P1200 Accessories The following accessories are packed in the shipping carton box as shown below: • 1 unit of printer enclosed in a plastic bag and protector pack • Starter roll (1pc) •...
Page 18: Specifications
7.52 LPI (default) Resident Font - (It support two font types.) Character Cell Size** - Font A* 13(H) X 24(V) dots - Font B 10(H) X 24(V) dots - Kanji 24(H) X 24(V) dots Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 19 W 137 mm x H 169.5 mm x D 187 mm Weight including MF module Approx. 2.0 kg Printable Area *MF module supports only font A 80 mm paper mode ** MF module supports big852 font with different character sizes Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 20: Environmental Usage Conditions
-10 to + 55°C Max. Temperature Change 15°C/hour Humidity range (no condensation) 5% - 90% Table 9-5: Transit Temperature range (Dry Bulb) -40 to +60°C Max. Temperature Change 20°C/hour Humidity range (no condensation) 5% - 95% Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 21: Internal Buffers
• I/F circuit: USB I/F (Type B) • Other I/F Connector: Cash Drawer Connector • Input: DC 24V Input • Indicator and SW: LED (Green, Red and Amber), Feed Button & Power Button Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 22: Option Interface Card
Interface PCB, Ethernet I/F: 26,300,000 hours (Telcordia RPP, formerly Bellcore) Interface PCB, Power USB: 89,400,000 hours (Telcordia RPP, formerly Bellcore) Condition: Above MTBF and MCBF has been confirmed under normal environment (at 25º C) The default line spacing is 7.52 LPI. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 23: Options
Power USB Interface is used to transmit data from the network to your computer by using Power USB cable. Ethernet Interface Ethernet Interface is used to transmit data from the network to your computer by using Ethernet cable. Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 24: Paper Specifications
Rubbing the paper with a hard object may discolor the paper. • The end of paper should not be pasted to the core. • For further information, please contact to authorized paper manufacturer. Figure 9-1: Paper specifications Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 25: Table 9-6 Paper Specifications
Energy required to achieve OD 1.1: 0.28 mJ/dot (information from paper specification BPA Free: Yes Paper Mode 3 Paper type: Blue4est Manufacturer: Koehler Energy required to achieve OD 1.1: 0.27 mJ/dot (information from paper specification) BPA Free: Yes Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 26 Specifications Table 9-6: Paper specifications (continued) Allowable paper end folding length. (This refers to the fold length before winding the paper.) < 30 mm *no MF support Copyright © 2022, Diebold Nixdorf 01750352498 C...
Page 27: Description
10 Description The P1200 thermal printer uses the application of heat to create a picture on a special, heat-sensitive thermal receipt paper. 10.1 10.1 Overall view Figure 10-1: Overall view of P1200 printer 1 Unlocking lever Pull the unlocking lever to open the lower printer cover.
Page 28: Led And Paper Feed Key
Green: The printer is ready to print. 2 Error LED (Red) The Error LED indicates an error by showing various flashing patterns. 3 Paper feed key Press this button to feed paper or to change printer settings. Copyright © 2022, Diebold Nixdorf 10-2 01750352498 C...
Page 29: On/Off Switch
Description 10.3 10.3 ON/OFF switch Figure 10-3: ON/OFF switch Switching the printer on Pressing the key Switching the printer off Pressing the key for more than 5 seconds Copyright © 2022, Diebold Nixdorf 10-3 01750352498 C...
Page 30: Connectors
Doing so may cause a failure of the phone line and this printer. Figure 10-4: Connectors 1 Power supply connector 2 USB Type-B interface connector 3 Drawer interface connector 4 Optional interface connector (RS232, Pow- ered USB, Ethernet) Copyright © 2022, Diebold Nixdorf 10-4 01750352498 C...
Page 31: Set Up Procedure
Fully shielded and fitted with metal or metalized connector housings. • Kept as short as possible. • Should not be tightly bundled with the power cord. • Should not be tied to power line conduits. Copyright © 2022, Diebold Nixdorf 11-1 01750352498 C...
Page 32 The printer power setting will be adjusted automatically via the power ID resistance measurement. For PUSB, the maximum power available is 75 W. The P1200 printer will both be set to the “Auto” power setting. The firmware will measure the resistor and set the power setting according to the table above.
Page 33: Setting Up The Printer
2. LED light will turn off indicates the printer is turned off. 3. To turn on the printer, press the power button again and the LED will light up. 4. Power can be switched off by sending command. Please refer to P1200 programming guide. Copyright © 2022, Diebold Nixdorf...
Page 34: Installation Procedure
12.1 Connecting the Power Cord and Interface Cable CAUTION! Be sure to hold the connector when plugging in or unplugging the power adapter cable. In- sert the power cable and the power cord firmly. Copyright © 2022, Diebold Nixdorf 12-1 01750352498 C...
Page 35: Connect To Power Adapter
Figure 12-1: Inserting the power cable 12.1.2 12.1.2 Connect via standard USB Type-B Cable 1. Connect USB Type-B is to link the printer to the POS Terminal. Figure 12-2: Connecting USB Type B cable Copyright © 2022, Diebold Nixdorf 12-2 01750352498 C...
Page 36: Connect Via Option Card (Rs232 & Lan)
Figure 12-3: Detach optional metal cover 12.1.3.1 12.1.3.1 Serial Interface (RS232) Option 1. Detach optional metal cover (Section 12.1.3). 2. Insert the serial interface. Figure 12-4: Serial interface 1 Copyright © 2022, Diebold Nixdorf 12-3 01750352498 C...
Page 37 Installation Procedure 3. Secure by stopper (1). 4. Secure with screw (2). Figure 12-5: Serial interface 2 5. Connect the cable (1). Figure 12-6: Serial interface 3 Copyright © 2022, Diebold Nixdorf 12-4 01750352498 C...
Page 38 12.1.3.2 Ethernet (LAN) Option 1. Detach optional metal cover (Section 12.1.3). 2. Insert the Ethernet interface (1). Figure 12-7: Ethernet interface 1 3. Secure by stopper (1). 4. Secure by screw (2). Figure 12-8: Ethernet interface 2 Copyright © 2022, Diebold Nixdorf 12-5 01750352498 C...
Page 40 12.1.3.3 Power USB Option 1. Detach optional metal cover (Section 12.1.3). 2. Insert the power USB option. Figure 12-10: USB interface 1 3. Secure by stopper (1). 4. Secure with screw (2). Figure 12-11: USB interface 2 Copyright © 2022, Diebold Nixdorf 12-7 01750352498 C...
Page 42 1. Detach optional metal cover (Section 12.1.3). 2. Remove the screw (1). Figure 12-13: Disconnect option card 1 3. Press and hold the stopper (1). 4. Remove the option card (2). Figure 12-14: Disconnect option card 2 Copyright © 2022, Diebold Nixdorf 12-9 01750352498 C...
Page 43: Connect Via Y-Cable
12.1.5 Connecting via Cash Drawer A drawer cable which connects the printer to a drawer is connected to this connector. To this connector, a Diebold Nixdorf drawer can be connected. 1. Make sure that the printer does not connect to any power supply.
Page 44: Choosing A Location
POS termi- nal. Make sure that there is enough room to open the receipt cover for changing the paper roll. The paper will be presented in the top exit direction. Figure 12-17: Horizontal orientation Copyright © 2022, Diebold Nixdorf 12-11 01750352498 C...
Page 45: Wall Mounted, Vertical Orientation
The thickness of the wall should be 10 mm (0.4”) or more. Be sure to use flat head metallic tapping screws. Make sure that the POS printer fix on the mounting heights of 2 meters and below. Figure 12-18: Wall mounted, vertical orientation Copyright © 2022, Diebold Nixdorf 12-12 01750352498 C...
Page 46 *This guide can be printed out in A4 size as a reference for the wall mount. Since printing A4 paper set- tings may vary across different printers, please measure and ensure the distances are the same as the dimensions stated before drilling the wall. Copyright © 2022, Diebold Nixdorf 12-13 01750352498 C...
Page 47: Replacing The Paper Roll
When closing the printer cover, do not press it down too hard. • Do not place any objects on the printer cover and do not press too heavily on the printer cover, as this could cause a print error. Copyright © 2022, Diebold Nixdorf 12-14 01750352498 C...
Page 48 Wait a few minutes after the printing has finished. Figure 12-20: Hot thermal array CAUTION Armed cutting edge Touching the cutter could cause cuts. Do not touch the cutter. Figure 12-21: Armed cutting edge Copyright © 2022, Diebold Nixdorf 12-15 01750352498 C...
Page 49 1. Switch the printer on. 2. Pull the unlocking lever (1) of the printer cover upwards (2). Figure 12-22: Pulling the unlocking lever 3. Open the lower printer cover (1). Figure 12-23: Opening the lower printer cover Copyright © 2022, Diebold Nixdorf 12-16 01750352498 C...
Page 50 Figure 12-24: Inserting the paper roll 6. Pull the document until it protrudes approx. 5 cm over the paper outlet Figure 12-25: Pulling the document forwards Copyright © 2022, Diebold Nixdorf 12-17 01750352498 C...
Page 51 Figure 12-26: Checking the paper guide 8. Carefully close the lower printer cover. 9. The printer cuts the paper automatically (1). Figure 12-27: Printer cuts automatically Copyright © 2022, Diebold Nixdorf 12-18 01750352498 C...
Page 52: Diagnostics
6. Press or click the Paper Feed button based on the number of clicks associated to your desired op- tion as stated on the Main Menu, then hold the button down for at least one second (2 tone beep sound) to validate. Copyright © 2022, Diebold Nixdorf 13-1 01750352498 C...
Page 60: Cleaning
If non–recommended paper has been used for an extended period, cleaning the print head with cotton swabs and rubbing alcohol will not be of much benefit. Figure 14-1: Thermal print head Copyright © 2022, Diebold Nixdorf 14-1 01750352498 C...
Page 61: Troubleshooting
NOTE If you are unable to eliminate a problem with the described solutions, do not attempt to perform repairs on your own. Contact your authorized Diebold Nixdorf representative. 15.1 15.1 Clearing a paper jam When printer is jammed, the LED will blink yellow five times, followed by a pause of 5 seconds.
Page 62: Resetting Cutter Failure Or Jam
When the cutter is jammed, the LED will blink yel- low three times, followed by a pause of 5 sec- onds. 1. Open the printer by pulling on both sides of the upper cover. Figure 15-3: Cutter is jammed Copyright © 2022, Diebold Nixdorf 15-2 01750352498 C...
Page 63 4. Remove the jammed paper and remove the paper roll from the printer (2). 5. Do not use any sharp-edged objects or tools, as these could damage the printer. Figure 15-5: Removing jammed paper Copyright © 2022, Diebold Nixdorf 15-3 01750352498 C...
Page 64 8. Close the lower printer cover. 9. Close the upper printer cover. 10. The printer cutter will reset to the original po- sition. The printer is ready for use again. Figure 15-7: Closing the printer cover Copyright © 2022, Diebold Nixdorf 15-4 01750352498 C...
Page 65: Common Problems And Solutions
Faulty print head Check print head Contact Diebold Nixdorf’s dealer health if it is show- for service. ing any warning dots. Copyright © 2022, Diebold Nixdorf 15-5 01750352498 C...
Page 66 Make sure the function is enabled function is not en- the POS terminal in the POS terminal. abled in POS terminal NOTE For all other problems, please contact your authorized Diebold Nixdorf representative. Copyright © 2022, Diebold Nixdorf 15-6 01750352498 C...
Page 67: Led Indication Table
If an LED status occurs which is different from the one listed above: Switch off the power supply to the entire system and then switch it back on. If no valid LED status continues to be displayed, contact your Diebold Nixdorf repre- sentative.
Page 68: Appendix
Time out. (link down) : Time out for TCP port close by Link down. (1-120 minutes) Time out. (Idle) : Time out for TCP port close by idle. (1-120 minutes) TCP port : Port number for TCP communication. UDP port : Port number for UDP communication. Copyright © 2022, Diebold Nixdorf 16-1 01750352498 C...
Page 69 IP address : IP address for Trap 1 Community name : Community name for Trap1 TRAP 1 : Enable” “Disable” for TRAP 2. IP address : IP address for Trap 2 Community name : Community name for Trap2 Copyright © 2022, Diebold Nixdorf 16-2 01750352498 C...
Page 70: Paper Length
Printer will feed 1-inch paper length when the printer cover open and close to check the paper near end status. 16.4 16.4 Sensor Calibration Value Sensor Level from the Self Test print out shows the sensor value during sensor calibration. Figure 16-1: Sensor Calibration Value Copyright © 2022, Diebold Nixdorf 16-3 01750352498 C...
Page 71: Tested Paper
KT44 FA KT48 F20 KT48 PF KT44 PF Blue4estⓇ Lite Nippon Paper Industries TF50KS-EY Jujo Thermal AF50KS-E Oji Paper JFD210 Papers tested for print quality Papers tested for print quality and re- liability Copyright © 2022, Diebold Nixdorf 16-4 01750352498 C...

DIEBOLD NIXDORF P1200 User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for DIEBOLD NIXDORF P1200

Summary of Contents for DIEBOLD NIXDORF P1200

Table of Contents