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The touch screen responds slowly or
improperly
If your phone has a touch screen and the touch screen is
not responding properly, try the following:
•
Remove any protective covers from the touch screen.
Protective covers may prevent the phone from
recognising your inputs and are not recommended for
touch screen phones.
•
Depending on the type of touch screen on your phone,
only certain inputs may be recognised. Try tapping an
icon with your fingertip, your fingernail, or a stylus.
•
Ensure that your hands are clean and dry when tapping
the touch screen.
•
Restart your phone to clear any temporary software
bugs.
•
Ensure that your phone software is upgraded to the
latest version.
•
If the touch screen is scratched or damaged, take it to
your local Samsung Service Centre.
78
Troubleshooting
Calls are being dropped
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.
Outgoing calls are not connected
•
Ensure that you have pressed the Dial key.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the phone
number you are dialling.
Incoming calls are not connected
•
Ensure that your phone is turned on.
•
Ensure that you have accessed the right cellular network.
•
Ensure that you have not set call barring for the
incoming phone number.
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