THOMSON SpeedTouch 350 Setup And User Manual
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THOMSON SpeedTouch 350 Setup And User Manual

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SpeedTouch™
350/360
ADSL Modems
Setup and User's Guide
R4.2.7
300
SERIES

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Summary of Contents for THOMSON SpeedTouch 350

  • Page 1 SpeedTouch™ 350/360 ADSL Modems Setup and User’s Guide R4.2.7 SERIES...
  • Page 3 SpeedTouch™ 350/360 R4.2.7...

  • Page 5: Table Of Contents

    Contents 1 SpeedTouch™ Installation ... 5 Getting Acquainted with your SpeedTouch™... 6 Setting up your SpeedTouch™... 9 SpeedTouch™ Local Network Setup ...10 1.3.1 Ethernet Connection Setup... 11 1.3.2 USB Connection Setup for Microsoft Windows... 12 2 SpeedTouch™ Internet Connectivity ...15 Connect to the Internet via a Host PPPoE Dial-in Client ...16 2.1.1 Using an MS Windows XP BroadBand Connection.
  • Page 6 4 Support...33 SpeedTouch™ Configuration Setup ...34 4.1.1 Microsoft Windows SpeedTouch™ Configuration Setup ... 36 4.1.2 Operating System Independent SpeedTouch™ Configuration Setup... 41 SpeedTouch™ System Software Upgrade ...44 4.2.1 Upgrade via the SpeedTouch™ Upgrade Wizard ... 45 4.2.2 Manual System Software Management via BOOTP Server ... 50 Resetting the SpeedTouch™...52 Troubleshooting ...53 E-DOC-CTC-20031204-0011 v2.0...

  • Page 7: Speedtouch™ Installation

    • • Note Terminology Generally, the SpeedTouch™350(i) and SpeedTouch™360(i) will be referred to as SpeedTouch™ in this Setup and User's Guide unless specifically indicated. Safety instructions Before connecting the SpeedTouch™, please read the SpeedTouch™ Quick Installation Guide en Safety Instructions.

  • Page 8: Getting Acquainted With Your Speedtouch

    1 SpeedTouch™ Installation 1.1 Getting Acquainted with your SpeedTouch™ Introduction Prior to proceeding, please make sure to read first the SpeedTouch™ Quick Installation Guide. It provides important package content and safety information. Check whether all items are present in your package. In the event of damaged or missing items, please contact your local product dealer for further information.
  • Page 9 LED functionality The functionality of the LEDs is described in the table below: Indicator Name Power Ethernet USB (if present) Internet E-DOC-CTC-20031204-0011 v2.0 1 SpeedTouch™ Installation Description Color Status Power off Green Solid Power on, normal operation No Ethernet link Green Solid Ethernet link, no LAN activity...
  • Page 10 1 SpeedTouch™ Installation Back panel layout Depending on the product you purchased, your SpeedTouch™ is equipped with: • • Ethernet port LED The yellow marked Ethernet port on the rear panel has one LED to indicate the functionality connection integrity (activity). Depending on the SpeedTouch™ product you are using, a second LED may be provided to indicate the 10/100Base-T selection: Indicator Name...

  • Page 11: Setting Up Your Speedtouch

    1.2 Setting up your SpeedTouch™ SpeedTouch™ variants Two ADSL variants of the SpeedTouch™ exist: • • You can easily identify your variant by checking the identification label located on the bottom of your SpeedTouch™. Use only the SpeedTouch™ variant which is appropriate for the DSL service provided to your premises.

  • Page 12: Speedtouch™ Local Network Setup

    Before being able to connect to the SpeedTouch™ through the USB connection you must first install USB drivers. Proceed with Windows” on page The SpeedTouch™350(i) supports Ethernet connectivity only The SpeedTouch™360(i) supports both Ethernet connectivity and USB connec- tivity simultaneously.

  • Page 13: Ethernet Connection Setup

    1.3.1 Ethernet Connection Setup Note This section is applicable for both the SpeedTouch™350(i) and the SpeedTouch™360(i) products. Local network The SpeedTouch™’s yellow marked 10/100Base-T autosensing MDI/MDI-X Ethernet port on the rear panel allows you to connect the SpeedTouch™ to an existing 10 or 100Base-T Ethernet network or a single computer with installed Ethernet card.

  • Page 14: Usb Connection Setup For Microsoft Windows

    1 SpeedTouch™ Installation 1.3.2 USB Connection Setup for Microsoft Windows Note This section is only applicable for the SpeedTouch™360(i) product when connecting a PC (running an MS Windows OS) through the device’s USB port. Supported Operating Installing and using the SpeedTouch™ USB connection is supported for following Systems Microsoft Operating Systems: •...
  • Page 15 E-DOC-CTC-20031204-0011 v2.0 Windows will automatically recognize the THOMSON USB Remote NDIS device: The Windows Found New Hardware Wizard appears: This wizard will guide you through the installation procedure of the SpeedTouch™ USB drivers. Click Next to continue. The following windows of the Found New Hardware Wizard allow you to select locations where it should search for drivers: Insert the SpeedTouch™...
  • Page 16 1 SpeedTouch™ Installation Verifying USB The SpeedTouch™360 USB connection is represented as a local network interface. You connectivity can easily check this interface by opening the Network Connections window from Windows’s Control Panel: Connecting another Optionally you can connect another computer, using the SpeedTouch™360 Ethernet computer port.

  • Page 17: Speedtouch™ Internet Connectivity

    2 SpeedTouch™ Internet Connectivity Introduction This chapter provides information on how to access the Internet via your Speed- Touch™. Once the SpeedTouch™ has been installed and the computers prepared as outlined in “1 SpeedTouch™ Installation” on page Access methods Depending on your Service Provider’s Internet Service requirements you may have: •...

  • Page 18: Connect To The Internet Via A Host Pppoe Dial-In Client

    2 SpeedTouch™ Internet Connectivity 2.1 Connect to the Internet via a Host PPPoE Dial- in Client Introduction This section explains how you can connect to the Internet using a Broadband PPPoE dial-in application. The PPP over Ethernet connection scenario provides PPP-like dial-in behavior over the virtual Ethernet segment.

  • Page 19: Using An Ms Windows Xp Broadband Connection

    2.1.1 Using an MS Windows XP BroadBand Connection. Configuring a Proceed as follows: broadband connection E-DOC-CTC-20031204-0011 v2.0 On the Start menu, click (Settings >) Control Panel. The Control Panel window appears. Go to (Network and Internet Connections >) Network Connections. In the Network Tasks menu, click Create a new connection.
  • Page 20 2 SpeedTouch™ Internet Connectivity In the next window, select Connect using a broadband connection that requires a user name and password: Click Next to continue. In the next window, give a name to the connection you are creating, e.g. MyISP: In the next window, select whether the connection is available to any user or only to yourself: If you want to share this connection with other users you must select...
  • Page 21 Starting a broadband Proceed as follows: Internet session You can open your web browser and surf the Internet. E-DOC-CTC-20031204-0011 v2.0 At the end of the configuration the following window appears: Click Finish to complete the configuration. The Connect MyISP window (see below) appears. On the Start menu, point Connect To and click the name of the connection you’ve created e.g.
  • Page 22 2 SpeedTouch™ Internet Connectivity Terminating a Proceed as follows: broadband Internet session The connection is released. As a result no Internet connectivity exists anymore. On the Start menu, point Connect To and click the name of the connection you’ve created e.g. MyISP. If you are using the classic Start menu go to Start >...

  • Page 23: Using The Mac Os X Pppoe Dial-In Client

    2.1.2 Using the Mac OS X PPPoE Dial-in Client Configuring a Proceed as follows: broadband connection E-DOC-CTC-20031204-0011 v2.0 On the Apple menu, click System Preferences. The System Preferences window appears. Click the Network icon. The Network window appears. Make sure Built-in Ethernet is selected in the Show list and click the PPPoE tab: Enter the Account Name and Password provided by your Service Provider.
  • Page 24 2 SpeedTouch™ Internet Connectivity Starting a broadband Proceed as follows: Internet session As soon as the connection is established you can open your web browser and surf the Internet. Terminating a Proceed as follows: broadband Internet session The connection is released. As a result no Internet connectivity exists anymore. Click the Internet Connect dockling.

  • Page 25: Speedtouch™ Web Interface

    3 SpeedTouch™ Web Interface Introduction The SpeedTouch™ comes with integrated configuration web pages. It allows you to configure your SpeedTouch™ simply by using a web browser from any local computer attached to the SpeedTouch™. Preconditions Before you can access the SpeedTouch™ web pages, you must make sure that: •...
  • Page 26 3 SpeedTouch™ Web Interface Topic menu and links On the left of each of the SpeedTouch™ web pages a topics menu is provided. This menu navigates you via links through all configurational aspects of the SpeedTouch™. For your convenience the links are sorted in two drop-down topics menus: Basic and Advanced.

  • Page 27: Basic Topics Menu Links

    3.1 Basic Topics Menu Links System Information lick this link to display the System Information page. This page is also the Speed- Touch™ home page. The System Information page consists of four sections: • • • • E-DOC-CTC-20031204-0011 v2.0 Click the Diagnostics tab to view the results of the System Self Test, LAN connec- tivity and DSL synchronization test: Click the Service Info tab to view the current physical status of the ADSL line: The DSL Statistics allow you to view:...
  • Page 28 3 SpeedTouch™ Web Interface Easy Setup Click this link to start the SpeedTouch™ Easy Setup wizard. page 41 System Password lick this link to display the System Password page. This page allows you to configure a system password to restrict access to the Speed- Touch™: It is highly recommended to configure a system password, to protect the Speed- Touch™.

  • Page 29: Advanced Topics Menu Links

    3.2 Advanced Topics Menu Links Diagnostics Click this link to display the Diagnostics page. This page consists of three expandable sections: • • • E-DOC-CTC-20031204-0011 v2.0 Expand the System section to view some important system information: Expand the Lan section to view the LAN configuration: Expand subsequently the Wan and DSL sections to view the current DSL state and connection information: 3 SpeedTouch™...
  • Page 30 3 SpeedTouch™ Web Interface System Log Click this link to view the System Log page. This page allows you to view the activity on the SpeedTouch™ since power on: IP Addresses lick this link to display the IP Addresses page. This page allows you to view the SpeedTouch™...
  • Page 31 • E-DOC-CTC-20031204-0011 v2.0 If required, you are able to select: • DHCP server Enables the SpeedTouch™ DHCP server. If it was not running, it will be started immediately. • Auto DHCP The SpeedTouch™ will not start as DHCP server immediately, but will first probe the network for a possible concurrent DHCP server for some period of time (set by Client timeout in seconds).
  • Page 32 3 SpeedTouch™ Web Interface lick this link to display the Dynamic Name System (DNS) page. This page allows you to: • • System lick this link to display the Configuration page. • View the current SpeedTouch™ DNS server hostname leases: Via this table you can also add static DNS hostname entries.
  • Page 33 • • Note Language Click this link to view the Language page. This page allows you to select the SpeedTouch™ web page language. By default, the only available language is English. Another language can be made available on the SpeedTouch™ web pages by running the SpeedTouch™...
  • Page 34 3 SpeedTouch™ Web Interface E-DOC-CTC-20031204-0011 v2.0...

  • Page 35: Support

    4 Support In this chapter This chapter contains the following topics: SpeedTouch™ Configuration Setup SpeedTouch™ System Software Upgrade Resetting the SpeedTouch™ Troubleshooting E-DOC-CTC-20031204-0011 v2.0 Topic 4 Support Page...

  • Page 36: Speedtouch™ Configuration Setup

    4 Support 4.1 SpeedTouch™ Configuration Setup Internet connectivity In most cases no additional configuration of your SpeedTouch™ is required. You can immediately connect your computer to the Internet as described in Internet Connectivity” on page SpeedTouch™ Internet Your SpeedTouch™ has been prepared for providing the appropriate Internet services configuration out of the box, meaning that in the very most cases no specific configuration of the device needs to be done.
  • Page 37 Configuration of the Depending on your computer's Operating System (OS) the configuration of your SpeedTouch™ Internet connectivity can be done automatically or manually. If your computer runs: • • E-DOC-CTC-20031204-0011 v2.0 Microsoft Windows OS. The SpeedTouch™ Setup wizard, included on the SpeedTouch™ Setup CD-ROM, will automatically guide you through the configuration of both the SpeedTouch™...

  • Page 38: Microsoft Windows Speedtouch™ Configuration Setup

    4 Support 4.1.1 Microsoft Windows SpeedTouch™ Configuration Setup Microsoft Windows One of the following Windows operating systems must already be installed on your PC(s): • • • • • • You may need the Windows installation CD-ROM during installation. Windows 98 Windows 98SE Windows ME Windows NT4.0 SP6 (Ethernet only)
  • Page 39 E-DOC-CTC-20031204-0011 v2.0 The SpeedTouch™ CD Browser appears: Click Setup my SpeedTouch™ to start the SpeedTouch™ Setup wizard. The Welcome to the SpeedTouch™ Setup Wizard window appears: Click Next. The Software License Agreement window appears: You must accept before continuing. Click Yes to accept. If you have accepted this License Agreement in a previous configura- Note tion setup, this window will not be shown anymore.
  • Page 40 This is indicated by the following window: If more than one device is found, a list of available devices will be provided. If this is the case, select your SpeedTouch™ device (SpeedTouch™350 or Speed- Touch™360) and click Next. If the wizard does not find any SpeedTouch™ on the network an error Note window appears.
  • Page 41 Configuration of the Proceed as follows: SpeedTouch™ (and PC) E-DOC-CTC-20031204-0011 v2.0 As soon as the SpeedTouch™ Setup wizard has detected your SpeedTouch™ device, you can proceed with the configuration procedure. If the SpeedTouch™ has been configured before: Note • It may be protected by a system password. You must provide user name and system password before you can view the device details or continue with the configuration.
  • Page 42 4 Support Note Additional configuration Some additional configuration may be needed: • As soon as the SpeedTouch™ Setup wizard completed the update of the Speed- Touch™ configuration and reconfigured your PC, following window will appear: Click Finish to close the wizard. In some cases, the SpeedTouch™...

  • Page 43: Operating System Independent Speedtouch™ Configuration Setup

    4.1.2 Operating System Independent SpeedTouch™ Configuration Setup Supported Systems As the SpeedTouch™ is OS-independent, this configuration setup can be used by any computer system Prerequisites Make sure that: • • • • SpeedTouch™ SpeedTouch™ Easy Setup consists of two parts: Easy Setup •...
  • Page 44 4 Support Configuration of the Proceed as follows: SpeedTouch™ Open a web browser and browse to the SpeedTouch™ web pages at http://10.0.0.138. See “3 SpeedTouch™ Web Interface” on page 23 information. If you can not access the SpeedTouch™ web pages, it is probably not in Note its default state.
  • Page 45 Additional configuration Some additional configuration may be needed: • E-DOC-CTC-20031204-0011 v2.0 Easy Setup will update the SpeedTouch™ configuration according to the Service profile. You can follow the configuration progress in following window: As soon as Easy Setup completed the update of the SpeedTouch™ configuration, following window will appear: Click Finish to close the wizard.

  • Page 46: Speedtouch™ System Software Upgrade

    4 Support 4.2 SpeedTouch™ System Software Upgrade Introduction This chapter describes how to upgrade the SpeedTouch™ system software. System software For checking the availability of new system software version packages: updates • • • System software All system software packages for the SpeedTouch™ are digitally signed and encrypted. packages and security Packages that may have come corrupted, or been altered in any way, will not be accepted by the SpeedTouch™.

  • Page 47: Upgrade Via The Speedtouch™ Upgrade Wizard

    4.2.1 Upgrade via the SpeedTouch™ Upgrade Wizard Introduction The procedure described in this section are valid only in case: • • • During the upgrade procedure all configuration settings are backed up by the wizard and restored after uploading the system software. Starting the Depending on your Operating System, you must start the SpeedTouch™...
  • Page 48 4 Support On Mac OS X Proceed as follows: The SpeedTouch™ CD Browser menu appears: Click Diagnostics & Maintenance. The following window appears: Click Upgrade My SpeedTouch™ to start the SpeedTouch™ Upgrade wizard. “ Upgrade procedure” on page 47 to continue. Insert the SpeedTouch™...
  • Page 49 Upgrade procedure Proceed a follows: E-DOC-CTC-20031204-0011 v2.0 The Welcome to the SpeedTouch™ Upgrade Wizard window appears: Click Next. The SpeedTouch™ Software License Agreement window appears: You must accept before continuing. Click Yes to accept. If you have accepted this License Agreement in a previous configura- Note tion setup, this window will not be shown anymore.
  • Page 50 This is indicated by the following window: If more than one device is found, a list of available devices will be provided. If this is the case, select your SpeedTouch™ device (SpeedTouch™350 or Speed- Touch™360) and click Next. If the wizard does not find any SpeedTouch™ on the network an error Note window appears.
  • Page 51 E-DOC-CTC-20031204-0011 v2.0 The following window allows you to overview your selection: Click Next to continue. The SpeedTouch™ Upgrade wizard will upgrade your SpeedTouch™ with the selected system software. You can follow the upgrade progress in following win- dow. You can follow the upgrade progress in following window: As soon as the SpeedTouch™...

  • Page 52: Manual System Software Management Via Bootp Server

    4 Support 4.2.2 Manual System Software Management via BOOTP Server SpeedTouch™ system The SpeedTouch™ system software is based on BOOTP, a standard mechanism used software management for booting diskless stations. The SpeedTouch™ is able to slip in BOOTP mode, allowing a BOOTP server to manage the SpeedTouch™...
  • Page 53 Procedure To upgrade/restore the SpeedTouch™ system software: E-DOC-CTC-20031204-0011 v2.0 In a preliminary step, make sure that your SpeedTouch™ is powered off and that a BOOTP server is readily installed on the computer from which you intend to per- form the system software upgrade. Configure the BOOTP server to use the SpeedTouch™...

  • Page 54: Resetting The Speedtouch

    4 Support 4.3 Resetting the SpeedTouch™ Reset to default Proceed as follows: configuration The SpeedTouch™ will come online again with default settings. Make sure the SpeedTouch™ is powered on (Power LED is solid green). Use a pencil to press the recessed reset button (D) on the SpeedTouch™ rear panel for at least six seconds until all the LEDs on the front panel turn off As soon as all the LEDs on the front panel go off, release the reset button.

  • Page 55: Troubleshooting

    4.4 Troubleshooting Configuration problems In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in on page Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions: Problem SpeedTouch™...
  • Page 56 4 Support E-DOC-CTC-20031204-0011 v2.0...
  • Page 58 www.speedtouch.com SERIES Built for excellence...

This manual is also suitable for:

Speedtouch 360

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