Black Box ServSwitch Wizard MP KV804A Manual
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Black Box ServSwitch Wizard MP KV804A Manual

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NOVEMBER 2001
KV804A
KV805A

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  • Page 1 NOVEMBER 2001 KV804A KV805A...
  • Page 2 ServSwitch system that’s just right for you. The ServSwitch ™ family from Black Box—the one-stop answer for all your KVM- switching needs! This manual will tell you all about your new ServSwitch™ Wizard MP, including how to install, operate, and troubleshoot it. For an introduction to the ServSwitch Wizard MP, see Chapter 2.
  • Page 3 BLACK BOX and the logo are registered trademarks, and ServSwitch and ServSwitch Wizard MP are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. Compaq and Alpha are registered trademarks of Compaq Computer Corporation.
  • Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 5 SERVSWITCH™ WIZARD MP EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference.
  • Page 6 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 7 SERVSWITCH™ WIZARD MP 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

  • Page 8: Table Of Contents

    TABLE OF CONTENTS Contents Chapter Page 1. Specifications ..................... 9 2. Introduction ..................... 12 2.1 Features and Benefits ............... 12 2.2 The Complete Package ..............14 2.3 The ServSwitch Wizard MP Illustrated ..........15 2.4 Safety Concerns ................. 16 3. Installation ....................17 3.1 What You Will Need ................
  • Page 9 5.12 Upgrading the Wizard MP’s Firmware .......... 48 6. Troubleshooting ..................51 6.1 Things to Try ..................51 6.2 Calling Black Box ................53 6.3 Shipping and Packaging ..............53 Appendix: Cable Guidelines ................54 A.1 Cabling from the User Equipment to the ServSwitch Wizard MP .. 54 A.2 Cabling from the ServSwitch Wizard MP to the CPUs ....

  • Page 10: Specifications

    CHAPTER 1: Specifications 1. Specifications Compliance: CE (EN55022 Class A); FCC Part 15 Subpart B Class A, IC Class/classe A Standards: VGA, SVGA, XGA, XGA-2, SXGA, or UXGA video; supports VESA DDC, DDC1, and DDC2 signaling Interfaces: Video: VGA; Keyboard and mouse: Both models: IBM PS/2 or Sun compatible;...
  • Page 11 SERVSWITCH™ WIZARD MP Keyboard commands; User Controls: Mouse-click functions; (1) Front-mounted pushbutton for channel change and configuration mode; (1) Bottom-mounted recessed switch for reset and firmware upgrade Indicator: (1) Front-mounted 7-segment status display Connectors: All rear-mounted: (4) DB25 female composite CPU ports; (1) Multipurpose DB15 female (see Section A.3 of the Appendix);...
  • Page 12 CHAPTER 1: Specifications Either: Power: • 5 VDC at up to 500 mA from the keyboard interfaces of the attached computers, or • From the optional power supply PS649 (not included): Input: 100 to 240 VAC at 50 to 60 Hz from utility- power outlet, through detachable power cord and IEC 320 male inlet, to external transformer;...

  • Page 13: Introduction

    SERVSWITCH™ WIZARD MP 2. Introduction The ServSwitch™ Wizard MP is a high-performance multiplatform keyboard-, monitor-, mouse-, and audio-sharing device that supports a wide range of IBM ® and Sun ® compatible hardware and software platforms, including some high-end IBM PS/2 ®...
  • Page 14 CHAPTER 2: Introduction • Can usually draw all the power it needs from the attached CPUs. For demanding applications with cascading and/or high-end video, an optional power supply (product code PS649) is available. • Local channel switching using its front-panel pushbutton, a keyboard hotkey sequence, a 3-button mouse, or a Sun keyboard’s “hot media”...

  • Page 15: The Complete Package

    SERVSWITCH™ WIZARD MP • Mouse-restoration functions make it possible to hot-plug certain systems. • If problems occur, you can soft-reset the keyboard, the mouse, or the Wizard MP itself without disconnecting any devices. • Supports IBM ThinkPad ® notebooks and their “Y” cables. •...

  • Page 16: The Servswitch Wizard Mp Illustrated

    CHAPTER 2: Introduction 2.3 The ServSwitch Wizard MP Illustrated Button for Display shows changing status and channels and mouse/keyboard entering data activity configuration mode Figure 2-1. The ServSwitch Wizard MP’s front panel. Connector Expansion port for optional Control Control-port monitor CPU ports Remote-Control Module power...

  • Page 17: Safety Concerns

    SERVSWITCH™ WIZARD MP 2.4 Safety Concerns As you prepare to install the ServSwitch Wizard MP, please keep these things in mind: • The Wizard MP is for use in dry, oil-free indoor environments only. • Do not attempt to fix the Wizard MP yourself. •...

  • Page 18: Installation

    CHAPTER 3: Installation 3. Installation 3.1 What You Will Need You’ll need these things to be in place before you can install your ServSwitch Wizard MP: • One-to-many cables to connect the ServSwitch Wizard MP to your computer CPUs or (in cascaded systems) to your other Wizard MPs. We offer these in varieties with PS/2 (EHN825 product codes), Sun (EHN826), and USB (EHN827) keyboard and mouse connectors.

  • Page 19: Placement

    SERVSWITCH™ WIZARD MP • A suitable mouse driver for any attached IBM compatible PCs. Supported types are: – PS/2 or RS-232 two-button mouse drivers by any manufacturer. – Microsoft mouse drivers, including those for the IntelliMouse. (You might be able to user other drivers with IntelliMouse compatible data formats, but these might not work—trial-and-error testing might be necessary.) –...

  • Page 20: Systems With A Single Wizard Mp

    CHAPTER 3: Installation 3.3.1 S YSTEMS WITH A INGLE IZARD Make sure that the ServSwitch Wizard MP is unplugged and powered down. If possible, turn off and unplug all of the devices that you want to attach to it. (If you have to “hot-plug”...
  • Page 21 SERVSWITCH™ WIZARD MP could also use a port designed for right-to-left speakers, which is supposed to be colored brown; a port designed for speakers with a subwoofer, which is supposed to be colored orange; or a port designed specifically for headphone output.

  • Page 22: Cascaded Wizard Mp Systems For More Than Four Cpus

    ServSwitch Wizard MP as the master switch if there are any Sun computers attached to your cascade, or if audio I/O is a must. Call Black Box for technical support if you need to install such a mixed daisychain.

  • Page 23: Wizard Mp Cables, Servswitch Extenders, And Pc/At Adapters

    SERVSWITCH™ WIZARD MP Finally, connect each computer CPU to the Wizard MP system by running cabling from one of the subsidiary Wizard MP’s CPU ports to the CPU’s keyboard, mouse, video, and audio ports, as described in Section 3.3.1. If you need to cross any particularly long distances in your cascade—user equipment to switch, switch to switch, or switch to CPU—...
  • Page 24 ServSwitch Wizard MP system. Call Black Box Technical Support for help choosing appropriate Extenders and planning an Extender-assisted ServSwitch Wizard MP system.

  • Page 25: Powering The Wizard Mp

    SERVSWITCH™ WIZARD MP FA314 for serial mouse EHN825 FA212 for PC/AT kbd EHN827 ACD002 for legacy Sun video Figure 3-4. Using PC/AT keyboard-port and serial-mouse-port adapters (top) or a legacy Sun video adapter (bottom). 3.4 Powering the Wizard MP Once you’ve installed your ServSwitch Wizard MP system and the attached devices, you need to apply power to each Wizard MP.

  • Page 26: Configuration

    CHAPTER 4: Configuration 4. Configuration To configure your ServSwitch Wizard MP system, you’ll need to configure first the attached PCs, as directed in Section 4.1, then the Wizard MP itself, as directed in the rest of this chapter. IMPORTANT NOTE Throughout the rest of this manual, the [Enter] designation refers to the main “enter”...

  • Page 27: Setting The Screen-Saver Timeout

    SERVSWITCH™ WIZARD MP To reboot the Wizard MP without powering down the attached computers, press the recessed switch on the underside of the Wizard MP to trigger a power-on reset. • To enter configuration mode while the ServSwitch Wizard MP is running, hold down its front-panel pushbutton for 5 seconds until the front-panel display shows “C”.

  • Page 28: Autoscanning: Setting The Scan Mode And Pause Time

    CHAPTER 4: Configuration 4.2.3 A UTOSCANNING ETTING THE ODE AND AUSE The ServSwitch Wizard MP begins autoscanning its CPU channels (that is, briefly displaying each channel’s video in turn) when you type in the hotkey sequence followed by the letter “A” (see Section 5.5). By default, the Wizard MP only scans those channels that have a powered-up computer or cascaded switch connected to them.

  • Page 29: Enforcing Mouse Speed

    SERVSWITCH™ WIZARD MP While autoscanning, the Wizard MP will pause at each channel to display that channel’s video signal for the duration of the currently selected autoscan-pause time: During autoscan, the Wizard MP pauses at each channel for 2 seconds (default) 5 seconds 7 seconds...

  • Page 30: Setting The Cascade-Query Code

    CHAPTER 4: Configuration 4.2.5 S ETTING THE ASCADE UERY Each ServSwitch Wizard MP uses a special “query code” to detect whether or not it is connected in a cascade to another ServSwitch Wizard MP (or to a ServSwitch Wizard MP LP, ServSwitch Wizard MP Pro, or ServSwitch Duo). By default, your Wizard MP uses query code “AD”...

  • Page 31: Choosing Active Ports Or All Ports For Keyboard-Tab And Mouse Switching

    SERVSWITCH™ WIZARD MP IntelliMouse features are supported on both PS/2 and RS-232 CPU connections. When you use PS/2 CPU connections, the Wizard MP will automatically configure itself to the type of mouse requested by the driver. If you are using RS-232 CPU connections, you will need to send the [U][4] or [U][5] command to enable the IntelliMouse features.

  • Page 32: Setting The Hotkey Sequence

    CHAPTER 4: Configuration 4.2.8 S ETTING THE OTKEY EQUENCE You can access many of the ServSwitch Wizard MP’s main functions (such as CPU- channel selection, autoscanning, and locking) by sending commands from the shared keyboard. Each command must start with a “hotkey sequence” (series of keystrokes) that alerts the Wizard MP to interpret the keyboard data that follows it as a command.

  • Page 33: Viewing The Firmware Revision, Restoring Mouse Function, Or Resetting To Factory Defaults

    For technical-support purposes, it might be necessary to find out the firmware- release version of the control software in your ServSwitch Wizard MP. Before calling Black Box Tech Support about a problem, you can use the [F][1], [F][2], and [F][3] commands to retrieve this; each of these commands causes the Wizard MP to briefly show one of the digits of the firmware’s version number on its front-...

  • Page 34: Setting The Password

    CHAPTER 4: Configuration 4.2.10 S ETTING THE ASSWORD There are many situations where access to corporate file servers or sensitive information needs to be controlled. In such circumstances, the ServSwitch Wizard MP can be locked away in a room or secure cabinet and controlled remotely. In this mode, you can type the hotkey sequence followed by the letter “L”...

  • Page 35: Setting The Default Sun Keyboard Type For Sun Cpus

    SERVSWITCH™ WIZARD MP 4.2.11 S ETTING THE EFAULT EYBOARD YPE FOR The ServSwitch Wizard MP interrogates any attached Sun keyboard to find out its country-code and keyboard-type settings; this information is then transmitted back to any attached Sun CPUs. The CPUs will then produce different characters in response to certain keycodes, depending on what the key layout of that type of keyboard is supposed to be.

  • Page 36: Exiting Configuration Mode

    CHAPTER 4: Configuration 4.2.14 E XITING ONFIGURATION When you’ve finished configuring the ServSwitch Wizard MP, simply type the letter “E” and press [Enter]. The Wizard MP will exit the configuration mode and return to normal operation. The attached computers can now be switched on.

  • Page 37: Operation

    SERVSWITCH™ WIZARD MP 5. Operation This chapter explains how to operate the ServSwitch Wizard MP. Please read this chapter carefully before starting to use the Wizard MP; also make sure you have read the important note at the start of Chapter 4. 5.1 Power Status At power-up, the ServSwitch Wizard MP will go through its bootup sequence, then try to select CPU channel #1 unless (a) a password has been set or (b) the Wizard...

  • Page 38: The Front-Panel Pushbutton And The Remote-Control Module

    CHAPTER 5: Operation 5.2 The Front-Panel Pushbutton and the Remote-Control Module You can use the ServSwitch Wizard MP’s front-panel pushbutton to select which CPU channel (CPU port) is currently controlled by the active control port. Press the key once during normal operation to select the next CPU channel in sequence (for example, to select channel 4 if channel 3 is currently selected);...

  • Page 39: The Status Display

    SERVSWITCH™ WIZARD MP 5.3 The Status Display The ServSwitch Wizard MP’s front-panel 7-segment status display usually shows the number of the currently selected computer channel, while the dot LED alongside it flashes in response to data from the shared keyboard or mouse (see the top illustration in Figure 5-2).

  • Page 40: Things To Keep In Mind About The Keyboards And Mice

    CHAPTER 5: Operation 5.4 Things to Keep in Mind About the Keyboards and Mice CPU bootup sequence: When your computer CPUs are powered on, they communicate with any attached keyboards and mice and load the setup parameters required by their particular operating systems. It’s necessary for the ServSwitch Wizard MP to be attached and powered on during this sequence so that it can give the CPUs the required responses and keep track of all the modes and settings requested by each of the connected CPUs.

  • Page 41: Keyboard Control: Hotkey Commands

    SERVSWITCH™ WIZARD MP 5.5 Keyboard Control: Hotkey Commands You can control many functions on the ServSwitch Wizard MP—such as CPU- channel selection, autoscanning, or locking—from the keyboard, using commands triggered with the Wizard MP’s currently selected hotkey combination. All of the hotkey-control commands are invoked by holding down the one or two hotkeys and then pressing a command key.
  • Page 42 CHAPTER 5: Operation • Use {Hotkeys} + [0] to select nonexistent “channel zero” in order to shut off the video output from the Wizard MP to the shared monitors. The Wizard MP’s front-panel display will show “0”. You can re-enable video by selecting another channel through the keyboard, front-panel pushbutton, or mouse.

  • Page 43: Cross-Platform Keyboard Remapping

    SERVSWITCH™ WIZARD MP • To select channel 7 on an 8-port subsidiary Wizard Pro connected to port 4 on a master Wizard MP: Press and hold [Ctrl] and [Alt], press and release [4], press and release [7], release [Ctrl] and [Alt]. •...

  • Page 44: Mouse Control

    CHAPTER 5: Operation If you’re using a Sun keyboard, you can press some of the “extra” Sun keys and the Wizard MP will substitute certain keystroke sequences often used in PC applications for important (and sometimes analogous) functions: These Sun Produce these These Sun Produce these...

  • Page 45: Re-Enabling A Disconnected Ps/2 Mouse

    SERVSWITCH™ WIZARD MP 5.8 Re-Enabling a Disconnected PS/2 Mouse If you accidentally disconnect the shared PS/2 mouse from the ServSwitch Wizard MP while the Wizard MP is operating, the mouse will not work correctly when you plug it back in. To avoid having to reboot the entire system in this situation, the Wizard MP has an automatic mouse-recovery system.
  • Page 46 CHAPTER 5: Operation Important: Mouse-restoration functions should be used with caution, because unpredictable results might occur if the wrong mouse type is selected. If in doubt, restore the mouse by rebooting the CPU normally. Standard PS/2 mouse data uses a different data format than IntelliMouse data, so two reset functions are provided on the ServSwitch Wizard MP.

  • Page 47: Operating Cascaded Servswitch Wizard Mps

    SERVSWITCH™ WIZARD MP 5.10 Operating Cascaded ServSwitch Wizard MPs As described in Section 3.3.2, multiple ServSwitch Wizard MPs can be cascaded together. To select channels in cascaded systems, you will need to send hotkey commands from the master Wizard MP’s attached keyboard (see the “{Hotkeys} + {Channel Address}”...

  • Page 48: Performing A Warm Reset

    CHAPTER 5: Operation Cascade cable attached to port 3 attached to port 1 Subsidiary Master Wizard MP Wizard MP Figure 5-4. Cascade layout. 5.11 Performing a Warm Reset Sometimes, when problems occur in a ServSwitch Wizard MP system, powering the Wizard MP off and back on again can fix the problem.

  • Page 49: Upgrading The Wizard Mp's Firmware

    Because the ServSwitch Wizard MP stores most of its firmware (its “operating system,” if you will) in flash memory, the firmware is upgradable. To fix bugs in existing firmware, or to add features to your Wizard MP, Black Box Technical Support might sometimes recommend that you upgrade the Wizard MP’s firmware if a newer revision is available.
  • Page 50 CHAPTER 5: Operation At this point, make very sure that the Wizard MP is receiving adequate power. The upgrade program monitors the Wizard MP’s voltage and won’t allow an upgrade to proceed if the voltage is insufficient. If you’re using the Wizard MP’s optional power supply, it’s definitely going to get the power it needs.
  • Page 51 SERVSWITCH™ WIZARD MP 5. The upgrade program will now rewrite the Wizard MP’s existing firmware code with the code in the MPxyz.HEX file. When the upgrade is complete, the upgrade program will either respond with an error message if the upgrade has failed (if it was interrupted by a power failure, for example), or it will confirm that the upgrade has been successful and then terminate.

  • Page 52: Troubleshooting

    ServSwitch Wizard MP. If the suggested actions don’t solve your problem, or if you don’t see a listing for the type of trouble you’re having, contact Black Box Technical Support as described in Section 6.2.
  • Page 53 SERVSWITCH™ WIZARD MP Problem: Just using your mouse normally causes the CPU channel to change unexpectedly. Possible Solutions: Some cheaper mice are not fully compatible with the ServSwitch Wizard MP and can lose data, which—if mouse switching is enabled (see Section 4.2.6)— sometimes causes the Wizard MP to interpret a data stream as a channel-change request.

  • Page 54: Calling Black Box

    If you need to transport or ship your ServSwitch Wizard MP: • Package it carefully. We recommend that you use the original container. • Before you ship the Wizard MP back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

  • Page 55: Appendix: Cable Guidelines

    ServSwitch Wizard MP. If you use a PC/AT style keyboard you’ll need a PC/AT (5-pin DIN female) to PS/2 (6-pin mini-DIN male) adapter. (These are available from Black Box as product code FA211.) If you’re not using the optional power supply, these peripherals’ cables should be no longer than 6 ft.
  • Page 56 APPENDIX: Cable Guidelines 6-pin mini-DIN attaches to Wizard MP DB9 attaches to PC’s serial port or or cable from Wizard MP cable to PC’s serial port RLSD (DCD) KDAT TD (-12V) SGND SGND KCLK -12V Male Male Female Female Figure A-1. The RS-232 mouse adapter’s pinout.

  • Page 57: Cabling Attached To The Options/Flash Port

    SERVSWITCH™ WIZARD MP A.3 Cabling Attached to the OPTIONS/FLASH Port The DB15 connector labeled “OPTIONS/FLASH” on the back of the ServSwitch Wizard MP is a proprietarily pinned port using RS-232-type signaling. You can connect either of these devices to it: •...
  • Page 58 LEGAL INFORMATION DISCLAIMERS While every precaution has been taken in the preparation of this manual, neither the manufacturer nor its authorized agents assume any responsibility for errors or omissions. Nor do they assume any liability for damages resulting from the use of the information contained herein.
  • Page 59 NOTES...
  • Page 60 NOTES...
  • Page 61 NOTES...
  • Page 62 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2001. Black Box Corporation. All rights reserved.

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