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18
BEFORE YOU CALL
Let us help you troubleshoot your concern! This section will help you with common issues. If you need us,
visit our website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do
need service, we can get that started for you!
1-877-435-3287 (United States)
ElectroluxAppliances.com
Problem
Entire appliance does not
operate
Cooktop Problems
Problem
Surface burners do not
ignite.
Surface burner fl ame
uneven or only part way
around burner cap.
Surface burner fl ame is
too high.
Surface burner fl ame is
orange.
Cause / Solution
Appliance not connected. Make sure power cord is plugged properly into
outlet. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local elec-
tric company for service outage information.
Cause / Solution
Surface control knob was not completely turned to LITE (). Push in and turn
the surface control knob to LITE until the burner ignites and then turn the
control knob to the desired fl ame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge
wire or needle to clean the burner head slots and ignition ports. See"Clean-
ing the Cooktop and Surface Burners" in the Care & Cleaning section on
page 25 for additional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models
only). Be sure the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See "Setting Surface
Burners" on page 13.
Burner slots or ports are clogged. With the surface burner OFF and cool,
clean ports with a small-gauge wire or needle. If moisture is present after
cleaning, lightly fan the fl ame and allow the burner to operate until fl ame is
full.
Burner caps are not seated properly. Check that all burner caps are level
and seated correctly on the burner heads. See"Cleaning the Cooktop and
Surface Burners" in the Care & Cleaning section on page 25 for additional
cleaning instructions.
Surface control knob is set too high. Adjust to a lower fl ame setting.
Burner caps are not seated properly. Check that all surface burner caps are
level and seated correctly on the surface burner heads. See"Cleaning the
Cooktop and Surface Burners" in the Care & Cleaning section on page 25
for additional cleaning instructions.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Dust particles in main gas line. Allow the burner to operate a few minutes
until fl ame turns blue. In coastal areas, a slightly orange fl ame is unavoid-
able due to salt content in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
1-800-265-8352 (Canada)
ElectroluxAppliances.ca
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