Before Reporting Product Malfunction; Troubleshooting - LG WOWCAST WTP3 Owner's Manual

Before Reporting Product Malfunction

Troubleshooting

If you experience the following issues while using the product, please perform several checks, as they may
not be malfunctions.
General Errors
Issue
The product does
not work properly
The power does
not turn on
There is no sound
The product
volume is low
12
• Unplug the power cables and any external devices such as your TV, sound bar, or
amplifier from the product, then plug them in again.
• After resetting the products, connect the LG WOWCAST and your sound bar
again. ([ See "Connecting LG WOWCAST manually" on page 8.)
• Please beware that previous product settings may be lost.
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
• Is the volume set to minimum?
- Press the Volume
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If "MUTE" appears on the status display, the mute function is on. Press the
Mute button to unmute.
• Is the correct product function selected according to the external device
connected?
- Press the Function
• Check the following and change the settings accordingly.
- Run the LG Sound Bar app, tap the Settings
and change the [DRC] function to [Off] on the next screen.
- When the product is connected to a TV, press the Settings button on the
TV remote control, select the [Speaker] menu, and change the [Digital Sound
Output] setting from [PCM] to [AUTO] or [BITSTREAM].
- If the product is connected to a playback device such as a DVD player or
Blu-ray disc player, go to the connected device's Settings menu. Change the
[Digital Sound Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or
[BITSTREAM]. Set the [DRC] of the connected device to [OFF].
- If the product's Night Time mode is on, turn it off by pressing the Settings
button and Left/Right and then Up/Down.
Solution
button on the remote control to turn up the volume.
button to check if you selected the correct function.
button on the first screen,