Using Support Tools
If you experience a problem with your computer,
perform the checks in "Lockups and Software
Problems" on page 49 and run Dell Diagnostics
before you contact Dell for technical assistance.
It is recommended that you print these
procedures before you begin.
NOTE: Dell Diagnostics works only on Dell
NOTE: The Drivers and Utilities disc may
not ship with your computer.
See the Specifications on page 78 to review
your computer's configuration information, and
ensure that the device that you want to test
appears in the system setup program and is
Start Dell Diagnostics from your hard drive or
from the Drivers and Utilities disc.
Starting Dell Diagnostics From Your
Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
"Contacting Dell" on page 75) for
1. Ensure that the computer is connected to an
electrical outlet that is known to be working
2. Turn on (or restart) your computer.
3. When the DELL
logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.