Using Support Tools
If a problem is encountered during a test,
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see "Contacting Dell" on
NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.
When the tests are complete, close the test
screen to return to the Choose An Option
To exit the Dell Diagnostics and to restart the
computer, click Exit.
Starting Dell Diagnostics From the
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
not ship with your computer.
Drivers and Utilities disc.
Shut down and restart the computer.
When the DELL logo appears, press <F12>
NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop, then shut down your computer
and try again.
NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup