Using Support Tools
If you experience a problem with your
computer, perform the checks in "Lockups and
Software Problems" on page 41 and run the
Dell Diagnostics before you contact Dell for
NOTE: Dell Diagnostics works only on Dell
NOTE: The Drivers and Utilities disc
is optional and may not ship with your
Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive
or from the Drivers and Utilities disc.
Starting Dell Diagnostics From Your
The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.
NOTE: If your computer cannot display
a screen image, contact Dell (see
"Contacting Dell" on page 64).
Ensure that the computer is connected to an
electrical outlet that is known to be working
Turn on (or restart) your computer.
When the DELL
logo appears, press <F12>
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.