Phonak CROS P-13 User Manual
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Phonak CROS P-13 User Manual

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Summary of Contents for Phonak CROS P-13

  • Page 1 Phonak CROS P User Guide Phonak CROS P-13...
  • Page 2 If no box is checked and you do not know the model of your CROS device, please ask your hearing care CROS device model professional. Phonak CROS P-13 Your CROS device operates between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 11.
  • Page 3 Your CROS device have been developed by Phonak — For more information regarding features, benefits, set a world leader in hearing solutions based in Zurich, up, use, maintenance or repairs of your CROS device Switzerland. and accessories, please contact your hearing care professional or the manufacturer representative.

  • Page 4: Table Of Contents

    Contents Your CROS device Further Information Quick guide 13. Operating, transport and storage conditions Parts of the CROS device 14. Care and maintenance 15. Exchanging the earpice from the tube Using the CROS device 16. Service and warranty Left & right CROS device markings 17.

  • Page 5: Quick Guide

    1. Quick guide On/Off Left & right markings Blue marking for left side. Red marking for right side Multi-function button The button has several functions. It functions as a volume control in the absence of wireless transmission of sound from the CROS device to the hearing aid, Changing batteries a balance control when there is a wireless transmission of sound from the CROS...

  • Page 6: Parts Of The Cros Device

    Phonak CROS device + Phonak hearing aid = Multi-function button Phonak CROS system Tube Battery door Phonak CROS P only works in connection with a Phonak Audéo™ P hearing aid as the receiver. Speaker dummy Anchor (optional) (without earpiece attached)

  • Page 7: Left & Right Cros Device Markings

    3. Left & right CROS device markings 4. On/Off There is a red or blue marking on the back of the CROS The battery door is also the on/off switch. device and on the speaker dummy. This will tell you if the CROS device is meant to be worn on the left or the right ear.

  • Page 8: Batteries

    If it is difficult to close the battery door, check that size package the battery is inserted correctly and the “+” symbol Phonak CROS is facing upwards. If the battery is not inserted P-13T orange PR48 7000ZD correctly, the CROS device will not work and the battery door could be damaged.

  • Page 9: Putting On The Cros Device

    6. Putting on the CROS device 7. Removing the CROS device Place the CROS device behind Pull on the bend of the tube your ear. and remove the CROS device from behind the ear. Insert the earpiece into your ear canal. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure...

  • Page 10: Multi-Function Button

    8. Multi-function button 9. Connectivity overview The multi-function button has several functions. The illustration below shows the connectivity options It functions as a volume available for your CROS system. control in the absence of wireless transmission of sound from the CROS device to the hearing aid, a balance control when there is a wireless transmission of...

  • Page 11: Initial Pairing

    On your device (e.g. a phone), ensure that Bluetooth the most popular phone manufacturers, go to: wireless technology is enabled and search for Bluetooth https://www.phonak.com/com/en/support.html enabled devices in the connectivity setting menu. Switch on both the hearing aid and the CROS device.

  • Page 12: Phone Calls

    11. Phone calls 10.2 Connecting to the device Your CROS system connects directly with Bluetooth enabled phones. When paired and connected to your After your CROS system has been paired to your device, it phone, you will hear the caller’s voice directly in your will automatically connect again when switched on.
  • Page 13 11.1 Making a call 11.3 Ending a call Enter the phone number and press the dial button. A call can be ended by a long press on the upper or You will hear the dialing tone through your hearing aid. lower part of the multi-function button on the hearing Your voice is picked up by the hearing aid microphones aid or CROS device (more than 2 seconds) or directly on...

  • Page 14: Flight Mode

    12. Flight mode Your CROS system operates in the 2.4 GHz–2.48 GHz 11.4 Rejecting a call frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight An incoming call can be rejected by a long press on the mode will not disable normal hearing aid functionality upper or lower part of the multi-function button on the the Bluetooth connectivity functions including the...

  • Page 15: Operating, Transport And Storage Conditions

    13. Operating, transport and storage conditions 12.2 Exit flight mode The product is designed such that it functions without problems or restrictions if used as intended, unless To enable the wireless function and exit flight otherwise noted in this user guide. mode in each device: Please ensure to use, transport and store the CROS device according to the following conditions:...

  • Page 16: Care And Maintenance

    14. Care and maintenance Diligent and routine care of your CROS device contributes Your CROS device is resistant to water, sweat and dust to outstanding performance and a long service life. To under the following conditions: ensure a long service life, Sonova AG provides a minimum •...

  • Page 17: Exchanging The Earpice From The Tube

    15. Exchanging the earpiece from the tube Daily 15.1 Removing the earpiece from the tube Inspect the earpiece for earwax and moisture deposits and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. Remove the earpiece from the for cleaning your hearing aid.

  • Page 18: Service And Warranty

    16. Service and warranty 15.2 Attaching the earpiece to the tube Local warranty Please ask the hearing care professional, where you purchased your CROS device, about the terms of the Hold the speaker dummy in local warranty. one hand and the earpiece International warranty in the other.

  • Page 19: Compliance Information

    17. Compliance information Warranty limitation Australia/New Zealand: This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Indicates a device’s compliance with applicable Damage caused by third parties or non-authorized service Radio Spectrum Management’s (RSM) and centers renders the warranty null and void.
  • Page 20 Notice 2: The CROS model listed on page 2 is certified under: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC Phonak CROS P-13 FCC ID: KWC-MZP authorization to operate this device. Canada...
  • Page 21 Radio information of your wireless CROS device • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver. Antenna type Resonant loop antenna • Connect the device into an outlet on a circuit different Operation frequency 2.4 GHz –...
  • Page 22 Immunity standards EN 60601-1-2:2015 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 IEC 60601-1-2:2014 EN 61000-4-2:2009 EN 61000-4-2:2009 IEC 61000-4-2:2008 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 EN 61000-4-4:2012 IEC 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 EN 61000-4-5:2014 IEC 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014...

  • Page 23: Information And Description Of Symbols

    18. Information and description of symbols This symbol indicates the pending European Indicates the Authorized representative in the conformity approval of relevant regulations European Community. The EC REP is also the and directives. The numbers after the CE importer to the European Union. symbol correspond to the code of certified This symbol indicates that it is important for institutions that were consulted under the...
  • Page 24 Indicates a device’s compliance with Japanese mark for certified radio equipment. applicable Radio Spectrum Management’s (RSM) and Australian Communications and Indicates the manufacturer’s serial number Media Authority (ACMA) regulatory so that a specific medical device can be arrangements for the legal sale in New Zealand and Australia.
  • Page 25 Ingress Protection Rating. IP68 rating Atmospheric pressure during transportation indicates that the hearing aid is water and and storage: 500 hPa to 1060 hPa dust resistant. It survived continuous immersion in 1 meter of fresh water for During transportation keep dry. 60 minutes and 8 hours in a dust chamber as per the IEC60529 standard.

  • Page 26: Troubleshooting

    CROS device is in flight mode Open and close battery door (chapter 11.2) CROS device not paired to the phone Pair it to the phone (chapter 9) If the problem persists, contact your hearing care professional Please check https://www.phonak.com/com/en/support.html for for assistance. further information.

  • Page 27: Important Safety Information

    Intended use • History of active drainage from the ear in the previous The Phonak CROS device is placed on the unaidable ear 90 days and wirelessly transmits sound to the Phonak hearing aid • History of sudden or rapidly progressive hearing loss in on the other ear via Bluetooth.
  • Page 28 The hearing care professional may decide that a referral of a If legally required, the patient must sign a disclaimer to patient for a medical or other specialist opinion and / or confirm their rejection of the referral advice and that they treatment is inappropriate or not in the best interest of the made an informed decision.
  • Page 29 Target population: Any serious incident that has occurred in relation to the This device is intended for patients with unaidable hearing CROS device, should be reported to the manufacturer loss in one ear and better hearing in the other ear, from 36 representative and the competent authority of the state of months of age.
  • Page 30 20.1 Hazard warnings and pets. If batteries are swallowed, consult your physician immediately! Your CROS device operates between 2.4 GHz–2.48 GHz If you feel pain in or behind your ear, if it is inflamed or if skin frequency range. When flying please check if flight operator irritation and accelerated accumulations of earwax occur, requires devices to be switched into flight mode, see please check with your hearing care professional or physician.
  • Page 31 This CROS device is not for children below 36 months. The If using a Phonak wireless accessory, consult the chapter usage of this device by children and individuals with cognitive “Important safety information” in your wireless accessory impairment should be supervised at all times to ensure their user guide.
  • Page 32 20.2 Information on product safety earpiece. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a medical specialist for safe removal. The CROS device is water resistant and not waterproof. It is designed to withstand normal activities and occasional Avoid strong physical impacts to the ear when wearing the accidental exposure to extreme conditions.
  • Page 33 The dome should be changed every three months or when it The batteries used in these CROS device should not exceed becomes stiff or brittle. This is to prevent the dome from 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) detaching from the tube spout during insertion into or rechargeable batteries as these may cause severe damage to removal from the ear.

  • Page 34: For The Us Market Only, Complies With The Fda Regulations

    21. For the US market only, complies with the FDA regulations Important information: Cell phones Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try Some hearing aid users have reported a buzzing sound the hearing aid with your cell phone or, if you are in their hearing aids when they are using cell phones.
  • Page 35 Warning to hearing aid dispensers A hearing aid dispenser should advise a prospective hearing (v) Unilateral hearing loss of sudden or recent onset aid user to consult promptly with a licensed physician within the previous 90 days. (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, (vi) Audiometric air-bone gap equal to or greater than actual observation, or review of any other available...
  • Page 36 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing The audiologist or hearing aid dispenser will conduct loss have a medical evaluation by a licensed physician a hearing aid evaluation to assess your ability to hear (preferably a physician who specializes in diseases of the with and without a hearing aid.
  • Page 37 consultation with a physician. The exercise of such a waiver program to provide temporary relief from tinnitus. It should is not in your best health interest and its use is strongly always be used as prescribed by your audiologist. The discouraged.
  • Page 38 The noise generator should never be used at uncomfortable levels. For more information visit www.phonak.com...
  • Page 39 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

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