• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If multiple pages feed at once during manual 2-sided printing, remove any paper from the product
before reloading paper.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• Make sure your paper meets the specifications for your product.
• Try cleaning the paper path.
• Do not place objects on the feeder guard.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the rear paper feed printable side up.
• Follow any special loading instructions that came with the paper.
Parent topic:
Related references
Paper Loading Capacity
Paper Jam Problems
Related tasks
Loading Paper in the Sheet Feeder
Paper Jam Problems
If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
Solving Paper Problems
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