Phoenix Contact THERMOMARK GO User Manual
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Phoenix Contact THERMOMARK GO User Manual

Thermal transfer printer
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Operating the THERMOMARK GO thermal
transfer printer
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Summary of Contents for Phoenix Contact THERMOMARK GO

  • Page 1 Operating the THERMOMARK GO thermal transfer printer User manual...
  • Page 3 Operating the THERMOMARK GO thermal transfer printer UM EN THERMOMARK GO, Revision 00 2021-01-19 This user manual is valid for: Designation Version Order No. THERMOMARK GO 1090747 THERMOMARK GO SET 1221548 PHOENIX CONTACT GmbH & Co. KG • Flachsmarktstraße 8 • 32825 Blomberg • Germany phoenixcontact.com...

  • Page 4: Table Of Contents

    THERMOMARK GO Table of contents For your safety ..................5 Identification of warning notes..............5 Qualification of users ................5 Field of application ................... 6 Safety notes ..................... 6 Starting up the printer ................7 Checking the scope of supply ..............7 Overview of the device................

  • Page 5: For Your Safety

    Here you will find additional information or detailed sources of information. Qualification of users This user manual is aimed at those persons who are familiar with the relevant safety concepts for handling electrical equipment. 5 / 28 109381_en_00 PHOENIX CONTACT...

  • Page 6: Field Of Application

    THERMOMARK GO Field of application The THERMOMARK GO is a portable thermal transfer printer for industrial and pri- vate use. The thermal transfer printer prints pre-punched die-cut labels and mate- rials in continuous format for the following applications: – Equipment marking –...

  • Page 7: Starting Up The Printer

    Only connect the printer to systems that have a protective extra low voltage. – To operate the printer on the power grid, only use the supplied wide range power supply unit (THERMOFOX/ADAPTER, 0805010). Starting up the printer Checking the scope of supply THERMOMARK GO – Printer – Brief instructions –...

  • Page 8: Overview Of The Device

    THERMOMARK GO Overview of the device Figure 2-1 Overview NFC area Socket for power supply unit On/Off switch Socket for USB connection Cutter Battery compartment Bluetooth reset Compartment for material cartridge Open material compartment 8 / 28 PHOENIX CONTACT 109381_en_00...

  • Page 9: Connecting The Power Supply

    AC wide range power supply unit (THERMOFOX/ADAPTER, 0805010) – Battery (THERMOFOX/ACCU, 0805009) If the THERMOMARK GO is connected to the power supply via the power supply unit, the battery in the THERMOMARK GO is automatically charged. The battery can also be charged using an external charger (THERMOFOX/CHARGER, 0805012).
  • Page 10 THERMOMARK GO Inserting the battery Figure 2-3 Opening the battery compartment WARNING: Explosion hazard Only use batteries of the stated type. Using incorrect types may disable pro- tective measures. WARNING: Risk of fire Only operate the device if the battery cover is closed correctly. Combustible material close to the battery compartment may ignite.

  • Page 11: Inserting The Material Cartridge

    If this is not the case, unwind the ma- terial a little. Figure 2-4 Unwinding the material • Unwind the material approx. 5 mm from the material cartridge. • To increase the tension of the material, turn the ink ribbon reel. 11 / 28 109381_en_00 PHOENIX CONTACT...

  • Page 12: Switching On The Device

    THERMOMARK GO Figure 2-5 Replacing the material cartridge • To open the material compartment, push the green button. • Keeping the material cartridge straight, insert it into the compartment from the side so that it engages with a click. Make sure that the material end is in the output tray.

  • Page 13: Operation

    Switch on the printer. • Start the PROJECT complete marking software. • In the printer configuration, select the device with the ID of the printer. The ID can be seen on the printer display (e.g., TMGO_0000). 13 / 28 109381_en_00 PHOENIX CONTACT...

  • Page 14: Printing And Cutting

    THERMOMARK GO Printing and cutting Printing • If you want to print marking material, create a print job via the “PROJECT complete” software or “MARKING system” app. • Send the print job to the printer via the USB interface or Bluetooth.

  • Page 15: Maintenance And Troubleshooting

    Do not use abrasive cleaners or aggressive solvents to clean the outer sur- faces. • Remove dust and paper fluff in the printing area with a soft brush. • Clean the outer surfaces with a damp cloth. Use an all-purpose cleaner for higher levels of contamination. 15 / 28 109381_en_00 PHOENIX CONTACT...
  • Page 16 THERMOMARK GO 3.1.2 Cleaning the print head and pressure roller During printing, substances may be deposited on the print head or pressure roller. It is important to clean the print head and pressure roller regularly. This ensures consistent printing quality and extends the service life of the printer.

  • Page 17: Troubleshooting

    Clean the print head and pressure or missing in places roller is dirty roller (see 3.1.2) The tension of the ink rib- To increase the tension of the mate- bon is too low rial, turn the ink ribbon reel 17 / 28 109381_en_00 PHOENIX CONTACT...
  • Page 18 THERMOMARK GO Table 3-1 Troubleshooting Problem Possible cause Remedy Material is not being Not enough material has Unwind the material approx. 5 mm supplied been unwound from the from the material cartridge. To in- material cartridge crease the tension of the material,...
  • Page 19 Printer is not respond- General system error Switch device off and on again. Dis- connect the device from the power supply. Remove batteries. Insert new ones. Perform a reset (see “Reset” on page 19 / 28 109381_en_00 PHOENIX CONTACT...
  • Page 20 THERMOMARK GO 3.2.3 Status and error messages Table 3-2 Status messages Status message Meaning “Printing...” Print job is being printed and the marked material is being output “Ready” The printer is ready to process a print job “Cancel print” Printer cancels the print job “Low battery”...

  • Page 21: Repairs

    Incorrect operation or modifications to the device can endanger your safety or damage the printer. Do not repair the device yourself. If the device is de- fective, please contact Phoenix Contact. Firmware update To benefit from improvements and function extensions, you can download a firm- ware update.

  • Page 22: Appendix

    THERMOMARK GO Appendix Technical data Technical data Print mode Thermal transfer Resolution 203 dpi Print speed 15 mm/s Print length, minimum 7 mm Print width, maximum 22 mm Label width, maximum 24 mm Interfaces USB, Bluetooth, NFC Display and operation 0.96"...

  • Page 23: Ordering Data For Accessories

    Starting up the printer Ordering data for accessories Accessories Description Type Order No. Pcs./ Pkt. Battery, to supply the THERMOMARK GO THERMOFOX/ACCU 0805009 with power Charger, for charging the THERMOFOX/CHARGER 0805012 THERMOFOX/ACCU Wide range power supply unit, with four THERMOFOX/ADAPTER...

  • Page 24: Approvals

    (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. PHOENIX CONTACT | 586 Fulling Mill Road Middletown, PA 17057 | (800) 888-7388 Caution: The user is cautioned that changes or modifications not expressly ap- proved by the party responsible for compliance could void the user's authority to operate the equipment.
  • Page 25 Pour se conformer aux exigences de conformité CNR 102 RF exposition, une dis- tance de séparation d'au moins 20 cm doit être maintenue entre l'antenne de cet appareil ettoutes les personnes. 4.3.2 WARNING: Hazardous moving parts Keep fingers and other body parts away. 25 / 28 109381_en_00 PHOENIX CONTACT...
  • Page 26 THERMOMARK GO 26 / 28 PHOENIX CONTACT 109381_en_00...
  • Page 27 The receipt of technical documentation (in particular user documentation) does not constitute any further duty on the part of Phoenix Contact to furnish information on modifications to products and/or technical documentation. You are responsible to verify the suitability and intended use of the products in your specific application, in particular with regard to observing the applicable standards and regulations.
  • Page 28 How to contact us Internet Up-to-date information on Phoenix Contact products and our Terms and Condi- tions can be found on the Internet at: phoenixcontact.com Make sure you always use the latest documentation. It can be downloaded at: phoenixcontact.net/products Subsidiaries If there are any problems that cannot be solved using the documentation, please contact your Phoenix Contact subsidiary.
  • Page 30 PHOENIX CONTACT GmbH & Co. KG Flachsmarktstraße 8 32825 Blomberg, Germany Phone: +49 5235 3-00 Fax: +49 5235 3-41200 E-mail: info@phoenixcontact.com phoenixcontact.com...

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