Canon IMAGE FORMULA DR-3010C User Manual page 78

Symptoms The size of the document could not automatically be detected.
Problem The scanning glass or rollers inside the scanner may be dirty.
Solution Clean the scanning glass and rollers. If the auto-detection of the
paper size fails even after cleaning the scanning glass and rollers,
the scanning glass inside the scanner may be scratched. Contact
your local authorized Canon dealer or service representative.
Symptoms The scanned image is abnormal in some applications.
Problem A function not supported by the application was used.
Solution Some applications do not support functions, such as auto-detection
of the paper size. Scanning documents with an application such as
this will result in an abnormal scanned image. Try scanning without
setting auto-detection of the paper size.
× An Error Code Is Displayed on the Display Panel
The following are possible causes of an error message displayed on the display
panel of the scanner. Check each possible cause.
Error Code
Problem This error code is displayed if the front unit of the scanner is open.
Solution Close the front unit of the scanner. For more information on closing
the front unit, see "6. Handling Paper Jams/Double Feed Detection,"
on p.34.
Error Code
Problem This error code is displayed if a paper jam is detected.
Solution Open the front unit of the scanner, and remove the document. For
more information on removing documents, see "6. Handling Paper
Jams/Double Feed Detection," on p.34.
Error Code
Problem This error code is displayed if a double feed is detected.
Solution Open the front unit of the scanner, and remove the document. For
more information on removing documents, see "6. Handling Paper
Jams/Double Feed Detection," on p.34.
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Error Code
Problem
This error code is displayed if another type of error occurs.
Solution Turn off the power switch, wait 10 seconds, and then turn the power
switch on again. If the "E" error code is still displayed, contact your
local authorized Canon Dealer, or service representative.
DR-3010C
DR-3010C