If the player does not function as expected, try the following steps to resolve
Find the symptoms of the issue in the following troubleshooting tables,
and try any corrective actions listed.
Press the RESET button with a small
If you press the RESET button while
operating the player, stored data and
settings on the player may be deleted.
Connect the player to your computer
to charge the power.
You may be able to resolve some issues by charging the power.
Look for information about the issue on one of the support Web sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://support.sony-europe.com/DNA
For customers in Latin America, visit: http://www.sony-latin.com/index.crp
For customers in other countries/regions, visit: http://www.css.ap.sony.com
For customers who purchased the overseas models, visit:
If the approaches listed above fail to resolve the issue, consult your
nearest Sony dealer.