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TROUBLESHOOTING GUIDE
Before requesting service, please refer to the following chart for the symptom and possible
solution. For more information, see the corresponding page in this manual.
SYMPTOM
POSSIBLE SOLUTIONS
Make sure the power cord is plugged in.
TV does not
Try another AC outlet.
operate
Power is off. Check fuse or circuit breaker.
Station or CATV experiencing problems. Turn to another station.
Poor sound or
Check sound adjustments (Volume and Mute).
no sound
Check for sources of possible interference.
Station or CATV experiencing problems. Turn to another station.
Poor picture or
Check antenna or CATV connections and reorient antenna.
Check for sources of possible interference.
no picture
Check picture control adjustments.
Station or CATV experiencing problems. Turn to another station.
Poor reception
Station signal is weak. Reorient antenna to receive a strong signal.
on some channels.
Check for sources of possible interference.
Station or CATV experiencing problems. Turn to another station.
Make sure channels are set into memory.
Poor color or no
Check picture control adjustments.
color
Make sure TV/CATV Mode is in the correct position.
Check antenna or CATV connections and reorient antenna.
Check for sources of possible interference.
Station or CATV experiencing problems. Turn to another station.
Picture wobbles
Make sure channels are set into memory.
CATV company is scrambling signal.
or drifts
Check antenna connections and reorient antenna.
Check CATV connections.
No CATV
Make sure TV/CATV is in the correct position.
reception
Station or CATV system problems. Try another station.
Horizontal or
Check antenna connections and reorient antenna.
diagonal bars
Make sure TV/CATV mode in the correct position.
on screen
Check for sources of possible interference.
No reception above
Make sure TV/CATV mode is in the correct position.
Channel 13
If using antenna, check UHF antenna connections.
Batteries are weak, dead, or inserted improperly.
Remote is out of range. Move closer to TV.
No remote
Make sure remote is aimed at sensor.
operation
Confirm there are no obstructions between the remote and the TV.
Make sure the power cord is plugged in.
Power interrupted.
TV shuts off
Sleep Timer , On Timer or Off Timer are set; Station has stopped
broadcasting.
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THE SANYO COMFORT WARRANTY
COLOR TELEVISION
WARRANTY APPLICATION
New, unused Sanyo Color Television products purchased in Canada through a Sanyo
authorized dealer are warranted against manufacturing defects in materials and
workmanship for ONE YEAR for parts and labor, from the date of purchase by the
original retail purchaser. This warranty only applies in favor of the original retail
purchaser of the warranted product.
SANYO CANADA INC.'S RESPONSIBILITY
During the warranty period, SANYO Canada Inc. will repair, or at our option, replace a
Color Television product which shows evidence of a manufacturing defect in materials
or workmanship. Replacement PARTS are warranted for the remaining portion of the
warranty period.
WHAT IS NOT COVERED
(a) Color Television products purchased outside Canada.
(b) Color Television products purchased in a used condition.
(c) Problems due to product set-up and installation.
(d) Adjustments that are outlined in the Operating Manual.
(e) Accessory items including antenna, batteries and connecting cables.
( f ) Damage in or due to transportation.
(g) Damage due to improper maintenance, accident, abuse, misuse or negligence.
(h) Damage caused by lightning and power surges.
ORIGINAL RETAIL PURCHASER'S RESPONSIBILITY
You, the original retail purchaser, must present your original, dated bill-of-sale together
with this warranty to SANYO Canada Inc. or to an authorized Sanyo Service Depot*
when you make a claim under this warranty.
You, the original retail purchaser, are responsible for any costs of TRANSPORTING
the product to and from SANYO Canada Inc. or an authorized Sanyo Service Depot.
You also are responsible for the cost of any MAINTENANCE necessary in respect of
the product.
In-home service is only available to the units whose screen size is 25 inches or
over, and limited to the locations within a 30-km radius of any authorized Sanyo
Service Depot, throughout Canada.
WARRANTY BECOMES VOID
This warranty becomes void if the product's serial numbers are altered or removed or if
any repair to the product is made other than by SANYO Canada Inc. or by an
authorized Sanyo Service Depot.
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