Troubleshooting Guide - Apex Digital Apex DT502 User Manual

Check for a possible solution to a symptom before contacting a customer
service representative. We recommend visiting our website at:
www.apexdigitalinc.com for additional updates.
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Symptom
Cannot receive certain channels
through the antenna.
No sound
Video noise or choppy picture
TV blocked at certain channels
No picture
Black box on screen
No power

Troubleshooting Guide

Possible Solutions
• Use the automatic scanning function to add the
channels not included in memory.
• Signal from the TV station may be weak.
• Reposition antenna
• Check connected audio cables are completely inserted.
• Correct audio source from your amplifier.
• Mute function may be enabled, press Mute on remote.
• Check connected video and audio cables are completely
inserted
• Reposition antenna
Use the automatic scanning method to add the channels
•
not included into the memory.
Check parental control settings.
•
• Digital TV channel signal may be weak, try another
channel
• Re-connect the antenna or cable wiring.
• Make sure the video devices are turned on.
• Make sure Auto Scan Channels is completed.
The "Text" option is enabled and no text is available.
•
• Turn off CCD on the remote control.
• Batteries in the remote control may need replacing.
• Remove then re-attach AC plug to wall outlet after 30 s.
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