Advertisement
Common
What You
Symptoms
Experience
Intermittent
Monitor
Problems
malfunctions on
& off
HDR Problems
Cannot set
GFX solution
into HDR mode
after switching
into Desktop/
Movie HDR/
Game HDR/
DisplayHDR
Presets
Missing Color
Picture missing
color
Wrong Color
Picture color
not good
Image retention
Faint shadow
from a static
from the static
image left on
image displayed
the monitor for
appears on the
a long period of
screen
time
5. Trouble Shooting Instructions
Possible Solutions
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
• Ensure your computer or graphics solution
meets the minimum requirement for HDR
playback and install the latest software drivers
for the graphics card.
• Ensure that the HDMI 2.0 cable that comes with
the package is used.
• If the above steps fail, choose the resolution
2560 x 1440 from the Display Properties to force
the proper HDR signaling.
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
• Use the Power Management feature to turn
off the monitor at all times when not in use (for
more information, see Power Management
Modes).
• Alternatively, use a dynamically changing
screensaver.
Advertisement
