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Troubleshooting Guide; Error Messages - Sony STR-DH500 Operating Instructions Manual

Multi channel av receiver.
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The RDS information that you want
does not appear.*
• Contact the radio station and find out
whether they actually provide the service
in question. If so, the service may be
temporarily out of order.
* Models of area code CEL, CEK, RU only.
Remote commander
The remote does not function.
• Point the remote at the remote sensor on
the receiver.
• Remove any obstacles in the path between
the remote and the receiver.
• Replace all the batteries in the remote with
new ones, if they are weak.
• Make sure you select the correct input on
the remote.

Error messages

If there is a malfunction, the display shows a
message. You can check the condition of the
system by the message. Refer to the following
table to solve the problem. If any problem
persists, consult your nearest Sony dealer.
If an error message appears while you perform
Auto Calibration, see "Error and warning
codes" (page 26) to solve the problem.
Irregular current is output to the speakers, or
the upper panel of the receiver is covered
with something. The receiver will
automatically turn off after a few seconds.
Check the speaker connection and turn on
the power again.
If you are unable to remedy the
problem using the

troubleshooting guide

Clearing the receiver's memory may remedy
the problem (page 23). However, note that all
memorized settings will be reset to their
factory settings and you will have to readjust
all settings on the receiver.
If the problem persist
Consult your nearest Sony dealer. Note that if
service personnel changes some parts during
repair, these parts may be retained.
Reference sections for clearing
the receiver's memory
To clear
All memorized settings
Customized sound fields
page 23
page 49


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Str dh500 - a/v receiver

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