Troubleshooting And Maintenance; Common Issues - Tally Dascom DL-210 User Manual

Tally Dascom DL-210

4 TROUBLESHOOTING AND MAINTENANCE

Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them. If
you encounter problems that you cannot resolve, please contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to prevent
injury to you and damage to the printer.

4.1 Common Issues

•
LED Indication and Buzzer Alarm
Condition
No LEDs on
Status LED always on
Error LED always on
Status LED blinks
Error LED blinks and
buzzer alarms
•
Printing Error
Condition
Blurred or spot printing
Self-test fail
Media jam
Printer skips labels
Printer feeds blank labels
Possible Cause
Unplug power cord
Turn off printer
PCB damaged
Media end
Print head mechanism open
Label remains in peeler
Ribbon end
Thermal print head
overheated
Over-voltage
Low-voltage
Possible Cause
Incorrect media roll installation
Media is out of specification
Dirty thermal print head or platen
Ribbon is out of specification
Low print density
Hardware problem
Label stuck
Label positioning problem or label
size setting exceeds the physical
size.
What to do?
Check power cord and plug it properly
Turn on printer
Contact service representatives
Re-load media
Close the print head mechanism
Remove label
Replace ribbon
Turn the printer off and wait some minutes before
resume
Print with specified voltage
Print with specified voltage
What to do?
Check media roll and re-load it properly
Use recommended media
Clean print head or platen
Use recommended ribbon
Increase the print density
Contact service representatives
Check media path and clean jammed label,
refer to Chapter 3 Section 3.2
Execute label calibration (refer to Chapter 2
Section 2.1.2). If it doesn't work, you have to
verify the label size setting is correct or not.
34
User Guide V1.2