Problems Receiving Faxes
Cannot Receive a Fax/Cannot Print a Fax
The machine is not on.
The machine's memory is full.
There was an error during reception.
The telephone line is not correctly
A paper size other than A4, LTR or
LGL* is loaded.
The receive mode is incorrect.
LGL may not be available depending on the country of purchase.
You cannot receive faxes if the power is turned off. Press [ON/OFF] to
turn the power on. See
After a power failure or disconnecting of the power cord, press [ON/
OFF] to turn the power ON.
Either print or delete documents in memory (see
LIST" on page
76) to free up memory. Then ask the sender to resend the
Check the LCD for an error message (See
Print the ACTIVITY REPORT and check for an error (See
ACTIVITY REPORT" on page
Check that the telephone line is connected correctly to [LINE] and that the
telephone (or another external device such as an answering machine or a
computer modem) is connected correctly to [TEL]. Refer to the Easy Setup
If a paper size other than A4, LTR or LGL* is loaded in the configured
paper source, incoming faxes are not printed and are stored in memory.
Change the paper in the configured paper source to A4, LTR or LGL* size,
then press [OK] on the machine.
Load legal-size paper in the Auto Sheet Feeder.
Check the receive mode of your machine, then specify the receive mode
properly according to your environment.
FAX ONLY MODE:
"If You Want to Receive Only Faxes Automatically with Your Machine,
or You Have a Dedicated Telephone Line for Fax Use Only:" on page
"If You Receive Mainly Voice Calls and Sometimes Faxes, or You Want
to Receive Faxes Manually:" on page
"If You Want to Receive Voice Messages on Your Answering Machine
and Receive Faxes Automatically:" on page
FAX/TEL AUTO SW:
"If You Want to Receive Faxes Automatically as well as Voice Calls:"
"If You Have Subscribed to a Distinctive Ring Pattern Detection
(DRPD) Service with Your Telephone Company (US and Canada only):" on
"If You Want Your Machine to Automatically Switch between Fax and
Voice Calls by the Call Ring Patterns (Network Switch) (This setting is not
available in some countries and regions.):" on page
"Turning the Machine ON and OFF" on page
"Printing the MEMORY
"Fax Related Messages" on