When an error occurs in printing such as the printer is out of paper or paper jams, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
The message may vary depending on the version of your Windows operating system.
If the Power Disconnects Unexpectedly
The date and time setting on your device and all documents stored in memory will be deleted if there
is a power failure or if you accidentally disconnect the power cord. However user data and coded
speed dialing settings will be kept.
If the power disconnects, the following will apply:
You will not be able to send or receive faxes or make copies.
If a telephone is connected to the machine, you can receive voice calls.
Whether you are able to make voice calls or not depends on your telephone type.
An Error Message is Displayed on the LCD
An error message is displayed on the LCD, take the corresponding countermeasure described
CANNOT SCAN FROM ADF
CHANGE PAPER TO
The document is loaded in the ADF when applying <FIT-TO-PAGE> in
[Enlarge/Reduce], and <STICKER COPY> and <BORDERLESS COPY> in
Load the document on the Platen Glass when copying with <FIT-TO-
PAGE> in [Enlarge/Reduce], and <STICKER COPY> and <BORDERLESS
COPY> in <1.SPECIAL COPY>.
The paper size setting is set to a size other than A4, letter or legal.
Set the paper size setting to A4, letter or legal and load paper of the same
Follow the directions given in the Easy Setup Instructions to install the
If the Print Head is already installed, remove the Print Head and reinstall it.
If this error still remains, the Print Head may be damaged. Contact a
Canon Customer Center.
No document in the ADF.
Press [OK] to resolve the error, then operate again after loading