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Troubleshooting
Your LifeBook notebook is sturdy and subject to few
problems in the field. However, you may encounter
simple setup or operating problems that you can solve
on the spot, or problems with peripheral devices, that
you can solve by replacing the device. The information
in this section helps you isolate and resolve some of
these straightforward problems and identify failures that
require service.
FUJITSU SERVICE ASSISTANT
Your LifeBook notebook includes a sophisticated, full-
featured troubleshooting utility that can assist you in
solving most problems you might encounter. The
Fujitsu Service Assistant is an interactive support tool
that provides automated diagnosis and solutions for
your hardware and software problems. This tool is
located in one or both of the following locations:
A Fujitsu Service Assistant icon on your desktop
n
In the Start -> Service and Support folder.
n
New support information for the Fujitsu Service Assis-
tant tool may be available after the purchase of your
notebook. You should periodically connect to the
Internet while using the Fujitsu Service Assistant tool to
ensure that you are using the most current version.
IDENTIFYING THE PROBLEM
If you encounter a problem that cannot be solved using
the Fujitsu Service Assistant, go through the following
procedure before pursuing further troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into your Life-
Book notebook and to an active AC power source.
3. Make sure that any card installed in the PC Card slot
is seated properly. You can also remove the card
from the slot, thus eliminating it as a possible cause
of failure.
4. Make sure that any devices connected to the external
connectors are plugged in properly. You can also
disconnect such devices, thus eliminating them as
possible causes of failure.
5. Turn on your LifeBook notebook. Make sure it has
been off at least 10 seconds before you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the
Troubleshooting Table, that follows, for more
detailed troubleshooting information.
P O I N T
If you keep notes about what you have tried, your
support representative may be able to help you more
quickly by giving additional suggestions over the
phone.
T r o u b l e s h o o t i n g
8. If you have tried the solutions suggested in the Trou-
bleshooting Table without success, contact your
support representative:
Toll free: 1-800-8FUJITSU (1-800-838-5487)
Fax: 1-901-259-5700
E-mail: 8fujitsu@fujitsupc.com
Web site: http://www.fujitsupc.com.
Before you place the call, you should have the following
information ready so that the customer support repre-
sentative can provide you with the fastest possible solu-
tion:
Product name
n
Product configuration number
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Product serial number
n
Purchase date
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Conditions under which the problem occurred
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Any error messages that have occurred
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Hardware configuration
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Type of device connected, if any
n
See the Configuration Label on the bottom of your
LifeBook notebook for configuration and serial
numbers. (See Figure 2-8 on page 13 for location)
P O I N T
Do not return a failed LifeBook notebook to Fujitsu PC
Corporation until you have received a Return Material
Authorization (RMA) number from a support
representative.
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor, by PC-Doctor.com, is a diagnostic program.
If you are an experienced computer user you may find it
useful, though, it is intended primarily to help your
Fujitsu support representative better serve you.
Using the Troubleshooting Table
When you have problems with your LifeBook notebook,
try to find the symptoms under the Problem column of
the troubleshooting table for the feature giving you
difficulty.
TROUBLESHOOTING TABLE
You will find a description of common causes for that
symptom under the column Possible Cause and what, if
anything, you can do to correct the condition under
Possible Solutions. All possible causes or solutions may
not apply to your LifeBook notebook.
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Troubleshooting
