LG WM2496HSM Owner's Manual page 22

TROUBLESHOOTING GUIDE
Problem
Water in the washer does
not drain or drains slowly
Washer does not start
Washer won't spin
Wash cycle time delayed
RLM problem
Musty or mildewy
odor in washer
The door cannot be
unlocked by pressing the
Start/Pause button to
stop the washer.
❊ Normal sounds that may be heard:
- Clicking: When the door is locked or unlocked.
- Spraying: When the steam is sprayed and/or the water is circulated.
- Gurgling or humming: When the water is drained from the washer. (This happens during the end of draining.)
- Splashing: When the drum is tumbling, during the wash and rinse cycle.
Possible Cause
• Drain hose is bent or clogged.
• The drain filter is clogged.
• Electrical power cord may not
be plugged in or connection
may be loose.
• House fuse is blown, circuit
breaker tripped, or a power
outage has occurred.
• Water supply tap is not turned
on.
• Check that the door is firmly
shut.
• The washing time may vary by
the amount of laundry, water
pressure, water temperature,
and other using conditions.
• Incorrect or too much
detergent has been used.
• Inside of tub not cleaned
properly.
• The water temperature or the
level is high.
Solution
Clean and straighten the drain hose.
Clean the drain filter.
Make sure plug fits tightly in wall
outlet.
Reset circuit breaker or replace fuse.
Do not increase fuse capacity.
If problem is a circuit overload, have
it corrected by a qualified electrician.
Turn on water supply tap.
Close the door and press the
Start/Pause button. After pressing the
Start/Pause button, it may take a few
moments before the clothes washer
begins to spin.
If the imbalance is detected or if the
suds removing program operates, the
wash time shall be increased.
See the Owner's Manual of RLM & PLC
modem.
• Use only HE (High-Efficiency) detergent
in accordance with the manufacturer's
instructions.
• Run the Tub Clean cycle regularly.
Be sure to wipe around and under the
door seal frequently.
Drain the water by using Drain/Spin cycle.
(The door may be opened after the Drain/
Spin cycle is complete.)
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