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Customer Rights; Service Guide - LG GR-K243UG User Manual

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Custmer rights

Customer rights

When a problem occurs to the product, the customer has a valuable right to receive free service for
1 year warranty period from the date of purchase.
But problems occurring from customer fault or natural disaster as below can be paid by the customer
even within the free service period.
Responsibility of paid service (Paid by customer)
When requesting for service, the following cases will be paid by the customer even within the free
service period.
When a problem occurred from an alien object to the product (water, drink, coffee, toy etc.)
When the product is damaged or a problem occurred from dropping the product or from an
impact
When the external part of the product has been damaged from using oil solvent such as thinner,
benzene etc.
When a problem occurred from mistakenly connecting to a wrong voltage
When a problem occurred from using parts or supplies not from LG Electronics.
When parts are missing or the product is damaged from customer's disassembly
When there is a problem from repairing or remodeling the product by a person other than the
repair technician of LG customer service center.
When a problem occurred from not following the Safety Precautions(p. 4~p. 8) within the User
Manual. If you follow the Safety Precaution, you can use the product longer.
When a problem occurred from natural disaster (lightening, fire, salt water, gas, storm & flood,
earth quake etc.
When a problem occurred from a customer's fault.

Service guide

For service request, consulting and service center inquiry,
Service center Address: P.O. Box240007 201 James Record Road Huntsville, AL 35824
Call: 1-800-243-0000 Web: http://www.lgservice.com
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