Kenwood ES471 Manual page 8

trouble shooting guide
problem
Espresso coffee doesn't come
out of the machine.
Espresso coffee drips from the
edges of the filter holder,
instead of from the holes.
The espresso coffee is cold
The pump is too noisy.
The coffee cream is light in
colour and is dispensed
too quickly.
The coffee cream is dark in
colour and is dispensed
too slowly.
The coffee has an acidic taste.
The milk does not froth when
making a cappuccino
possible cause
The coffee is damp and/or pressed too
●
firmly into the filter.
● The holes in the filter holder spouts
are blocked.
● The liquid coffee/boiler outlet
is blocked.
The tank is incorrectly fitted and the
●
valve at the bottom is not open.
● The holes in the crema device
are blocked.
● The filter holder is incorrectly attached
to the machine.
● The gasket of the espresso boiler
has lost its elasticity.
● The holes in the filter holder spouts
are blocked.
● Pre heating the machine was not
carried out.
● The cups were not pre heated.
● The OK light was not glowing when
the selector knob was turned to
the coffee ( ) position.
● The water tank is empty.
The tank is incorrectly fitted and the
●
valve in the bottom is not open.
● The ground coffee has not been
pressed enough.
Insufficient ground coffee has been used.
●
● Too much coffee has been dispensed.
● The coffee used is unsuitable.
● The ground coffee has been pressed
too firmly.
● The liquid coffee/boiler outlet is
blocked.
● Too much coffee has been used.
● The coffee is too finely ground.
● The coffee used is unsuitable.
● The machine was not rinsed
thoroughly after descaling.
The milk is not cold enough.
●
● The cappuccino maker is dirty.
solution
Check that you are using ground coffee suitable for espresso makers. Press the coffee more
●
lightly in the filter and change the grind if necessary.
● Clean the holes in the spouts
● Clean as indicated in the cleaning section.
Press the tank lightly so as to open the valve at the bottom
●
● Dismantle the crema device and clean parts thoroughly. See Cleaning (filter) section.
● Refit the filter holder, making sure it is located correctly and turn to the right.
● Get the gasket replaced. Refer to Service and Customer Care.
● Clean the holes in the spouts.
● Follow instructions on pre heating the coffee machine.
● Pre heat by rinsing with hot water or placing on the cup warming tray.
● Wait until the OK light glows before turning the selector knob to the coffee (
● Fill the tank with water.
Press the tank lightly so as to open the valve at the bottom.
●
● Press the coffee more firmly.
Increase the quantity of coffee in the filter.
●
● Decrease the quantity of coffee dispensed into the cup(s).
● Change the type of coffee used.
● Press the coffee less.
● Clean as indicated in the cleaning section.
● Decrease the quantity.
● Change the coffee and buy one suitable for espresso machines.
● Change the coffee and buy one suitable for espresso machines.
● Flush the machine with several changes of clean water and rinse all components, see cleaning.
Always use milk from the refrigerator.
●
● Try milk with a different fat content.
● Clean the steam/hot water delivery tube as well as the nozzle. See Cleaning.
5
) position.