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7. Troubleshooting
7.1 Thickness Knob Adjustment (Feeding Gap)
Proceed with this calibration when the bills are not fed smoothly through the
machine or several error messages are occurring too often like DOUBLE
NOTES, CHAIN, or miscounting errors.
Other reasons that might require readjusting the feeding gap are:
The counting of new or mint condition bills
-
The counting of poor or bad fitness condition bills
-
Polymer bills and Paper-made bills counted together
-
Having the correct feeding gap will ensure a smooth counting as well as a
trouble-free unit's operation.
Trial and error attempts are recommended before you make the final
adjustment.
NOTE: For new bills, it is recommended to leave the gap narrow. For used
and worn bills, it is recommended to widen the gap.
a. For new (thinner) bills, as well as Polymer notes, adjust toward "-" to
reduce the gap.
b. For used (thicker) bills, adjust toward "+" to increase the gap.
c. Small adjustments towards the "+" direction work best.
Reduce thickness gap
rotates knob toward "-"
0
-
+
Increase thickness gap
rotates knob toward "+"
24
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