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Troubleshooting
Frequently Asked Questions
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Cannot Find Machine on Network
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Cannot Find Machine while Using Wireless LAN
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Printing Does Not Start
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Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
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An Error Occurs
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Print Results Are Unsatisfactory
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Message Appears
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Cannot Install MP Drivers
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Network Key Unknown
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Paper Jams
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Cannot Send a Fax
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Cannot Receive a Fax, Cannot Print a Fax
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List of Support Code for Error
Examples of Problems
Printer Does Not Move
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Power Does Not Come On
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Machine Suddenly Cannot Be Used
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Printing Does Not Start
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Paper Jams
• Scanning Problems (Windows)
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Scanning Problems
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Cannot Print/Scan from Smartphone/Tablet
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Cannot Print Using AirPrint
Cannot Set Correctly
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Cannot Find Machine on Check Printer Settings Screen
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Message Appears on Computer During Setup
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Cannot Find Machine while Using Wireless LAN
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Cannot Find Machine while Using Wired LAN
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USB Connection Problems
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Cannot Communicate with Machine via USB
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Network Key Unknown
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Machine Cannot Be Used After Replacing Wireless Router or Changing Its Settings
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Administrator Password Set for Machine Unknown
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Checking Network Information
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Restoring to Factory Defaults
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Cannot Install MP Drivers
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Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
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Updating MP Drivers in Network Environment (Windows)
(Mac OS)
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Table of Contents
Troubleshooting
