Brother DCP-9015CDW User Manual page 113

Hide thumbs Also See for DCP-9015CDW:
Table of Contents

Advertisement

Copying difficulties
Difficulties
Cannot make a copy.
Vertical black line appears in
copies.
Copies are blank.
Scanning difficulties
Difficulties
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Network scanning does not work.
Cannot scan.
Software difficulties
Difficulties
Cannot install software or print.
Suggestions
Make sure you pressed Copy and the machine is in Copy mode (see How to copy
on page 35).
Contact your administrator to check your Secure Function Lock Settings.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wires are dirty. Clean the glass strip and scanner
glass and also the white bar and white plastic above them (see Cleaning the
scanner glass on page 72 and Cleaning the corona wires on page 73).
Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) (DCP-9020CDW) on page 33 or Using the scanner glass
on page 34).
Suggestions
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh users can also scan documents using the ICA Scanner Driver
(see Software User's Guide).
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) on page 6.
See Network difficulties on page 106.
Contact your administrator to check your Secure Function Lock Settings.
Suggestions
®
(Windows
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Troubleshooting
105
B

Hide quick links:

Advertisement

Table of Contents
loading

This manual is also suitable for:

Dcp-9020cdw

Table of Contents