If You Are Having Difficulty With Your Machine - Brother DCP-9015CDW User Manual

If you are having difficulty with your machine

IMPORTANT
• For technical help, contact Brother customer support.
• If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Printing difficulties
Difficulties
No printout.
The machine is not printing or has
stopped printing.
Suggestions
Check that the correct printer driver has been installed and selected.
Check to see if the Touchscreen is showing an error message (see Error and
maintenance messages on page 86).
Check the machine is online:
®
(Windows 7 and Windows Server
Click the (Start) button > Devices and Printers. Right-click
Brother DCP-XXXX Printer and click See what's printing. Click Printer in the
menu bar. Make sure Use Printer Offline is cleared.
®
(Windows Vista and Windows Server
Click the (Start) button > Control Panel > Hardware and Sound >
Printers. Right-click Brother DCP-XXXX Printer. Make sure Use Printer Online
is not listed. If it is listed, click this option to set the driver Online.
®
(Windows XP and Windows Server
Click the Start button > Printers and Faxes. Right-click
Brother DCP-XXXX Printer. Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
®
(Windows 8 and Windows Server
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings > Control Panel. In the Hardware and Sound
(Hardware) group, click View devices and printers. Right-click the
Brother DCP-XXXX Printer > See what's printing. If printer driver options
appear, select your printer driver. Click Printer in the menu bar and make sure
that Use Printer Offline is not selected.
Contact your administrator to check your Secure Function Lock settings.
Check that the machine is not in Power Off mode.
If the machine is in Power Off mode, press
panel, and then re-send print data (see Advanced User's Guide: Auto Power Off).
Press .
The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.
Troubleshooting
®
2008 R2)
®
2008)
®
2003)
®
2012)
and hold down on the control
B
B
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