Crystal Quest Mega 1000 Installation And Operation Manual

Troubleshooting

Water appearance
When a new water ilter or cartridge is installed or after cleaning, the water may
WHITE water.
appear milky or white for a while. It is harmless and will soon clear. White water is due to micro
bubbles of air. On standing, the water will become clear as the bubbles move upwards. Water in
some areas of the country has a high level of lime or calcium. The redox inside the unit changes
these substances into harmless elements which react with air and temperature.
When a new water ilter or cartridge is installed or after cleaning, very ine black
BLACK water.
particles may appear in the water. This is normal and the particles are harmless carbon. Flushing
the system for a few minutes by turning the tap on and of rapidly several times will help to
clear this.
COLORED water (often RED). Water in some areas may be high in dissolved iron and this can
pass through the ilter. When the water is left to stand, dissolved iron gives a red or brown color
as the iron oxidizes (rusts). In very severe cases you should contact Crystal Quest® for specialist
advice. Ordinary particulate rust in the water will be removed by the system.
Water taste
Filtered and treated water tastes so much better than uniltered water. But there are also some
who cannot detect any change. Others ind that the treated water tastes "diferent", but they
will soon become accustomed to the taste of the iltered water. A major factor afecting taste
may be the natural composition in a particular area. There can be considerable local diferences
in the mineral content of the water, for example.
System is not lushed properly. Run the water for ive minutes
Fish odor and sour taste water.
and shut of for ive minutes. Do three to four times consecutively. Some areas might have hard
water. In very severe cases you should contact Crystal Quest® for specialist advice.
Chlorine taste. The "natural" taste of an area's water is often masked by the presence of
chlorine used in the treatment process. If the chlorine taste consistently reappears, the
cartridge should be replaced. If after prolonged standing or during infrequent use any strong
objectionable taste occurs, lush the system by running water for 5 minutes.
Bad taste and/or odor. The cartridge needs replacing.

Water Leaks

Your system has been tested before leaving the factory. In the unlikely event of a fault, small leaks
sometimes do occur as a result of incorrect assembly or abuse. The following tips may be helpful:
• Depending on the positioning of the ilter and the temperature of the incoming water and air,
condensation on the outside of the ilter housing may occur, resulting in a frosted appearance of ine
water droplets on the surface. This does not, of course, mean that there is a leak in the system. The
remedy is to either insulate the area around the ilter or reposition it.
• Leaks can occur if cartridge is not installed properly. Cartridge must be installed according to the
directional arrow on the cartridge which indicates "This End Towards Cap".
• Always ensure that sump top is snapped into sump by being pushed in.
• Always ensure that the sump ring is screwed fully onto the sump top. This is essential both for the
internal seal and the housing seal. Use Telon tape around sump if necessary.
• In the event of a leak, carefully examine its source. Water from a leak may run along the pipe work. (It
may drip or collect some distance from the actual location of the leak.)
• Leaks occurring at the line saddle valve may mean that the unit has not been fully clamped onto the
water line. (Adhere to the instructions given on page 3.)
• Leaks at the quick ittings are usually due to the tubing not being pushed fully into the itting. Remove
the tubing, cut of an inch of tubing with a sharp knife and reinsert into the quick itting. Ensure that
the quick it collet is in position. When itted correctly, the tube should not pull out of the itting (unless
the collet is pushed in at the same time to release the tubing).
• If there are leaks at the compression ittings, make sure that the components are itted correctly and
that the compression nuts are fully tightened.
• If there is a leak from the body of the faucet, check that the tap outlet arm is pushed down irmly. Two
O-rings are itted to the faucet outlet spout; ensure they are still in position.
• If there is a leak from the water ilter inlet and outlet, unscrew itting, wrap Telon® tape around it, and
screw it back.
To eliminate possible water and property damage, use the following preventative steps and devices:
1. A licensed plumber should install this unit, reading and following the Installation and Operation Guide
as well as all notices.
2. Install a water pressure regulator/control valve inline to keep the water inlow pressure at 60 psi or less.
3. Keep the water supply line from extreme heat or freezing. Temperature at unit location should be
maintained between 35° F and 120° F.
4. Install an auto shut-of/leak detector (Fig 7) for undersink water ilter applications. Leak controllers are
specialized water shut-of systems that use sensors to detect a water leak. The sensor sounds an alarm
and then shuts of the water. The alarm continues to sound until the valve is manually reset.
5. In addition to having all other safety devices, use the T-valve or saddle-valve handle to shut of the
inlow of water to the system during vacation.
6. To avoid premature clogging and properly maintain cartridge(s), rinse regularly or replace cartridge(s).
7. The use of a 3-way faucet will help avoid pressure buildup where water is turned of at ilter faucet.

Online warranty registration

http://crystalquest.com/warranty.htm
To order replacement cartridges
4
page http://crystalquest.com/water-ilter-replacement-cartridge.htm
No water
• Check that the water ilter faucet is open and that the main water is still on.
• Check that the saddle valve (or T-valve if used) is open.
• Check that all the tubes are connected correctly.
• Check direction of water low.
Low water low
• Check that you have removed all the shrink wrap from new ilter cartridge.
• During periods of high water demand the pressure may fall as will the
water low from the ilter. Running a bath, shower or appliance connected
to the same line on which your system is connected may starve the unit of
water.
• Reduction of water low sooner than normal may be an indication of a high
volume of sediment in your water. Add sediment pre-ilter, backwash the
system, and/or replace the cartridge.
• Check that the saddle valve (or T-valve) is fully opened or if there is low
low at the time of installation, check that the saddle valve (or T-valve)
instructions were carried out correctly and that the water line has been
pierced fully. Close the line valve fully and then open it again.
• The ilter system needs a minimum pressure of 20 psi to work. If the
pressure is inadequate a pump may be needed, and for this you should
contact Crystal Quest® or a plumber.
High water low
• If the water low has excessive force, this will lead not only to splashing at
the tap but also to lower performance from the ilter. Reduce the low rate
to the minimum acceptable by turning the line saddle valve handle clock-
wise. For optimum performance, a low rate of 0.5 gpm is suggested.
Leak Detector

Installation

Line to Refrigerator
Ice Maker
Fig 7
Quick
Connect
Solenoid
Merger
Line to Filtered
Valve
Water Outlet
Tank
Drain
Inlet
*Move sensor as close
to ilter as possible. Upon
sensing moisture, controller
will engage the shut-of value
and sound an alarm.
Controller
Module /
Sensor*
CQE-PT-03060
CQE-RC-04000 5-Micron Carbon Block Filter Cartridge
CQE-RC-04001 5-Micron Sediment Reusable Pleated Filter Cartridge
CQE-RC-04002 2-7/8" x 9-3/4" Multistage PLUS Filter Cartridge
CQE-RC-04055 2-7/8" x 9-3/4" UF Membrane Filter Cartridge
CQE-RC-04005 2-7/8" x 9-3/4" Ceramic
CQE-RC-04006 2-7/8" x 9-3/4" Fluoride Filter Cartridge
CQE-RC-04049 2-7/8" x 9-3/4" Fluoride/Multistage Filter Cartridge
CQE-RC-04007 2-7/8" x 9-3/4" Nitrate Filter Cartridge
CQE-RC-04050 2-7/8" x 9-3/4" Nitrate/Multistage Filter Cartridge
CQE-RC-04008 2-7/8" x 9-3/4" Arsenic Filter Cartridge
CQE-RC-04051 2-7/8" x 9-3/4" Arsenic/Multistage Filter Cartridge
WaterSimplyPure.com
Installation and Operation Guide
Mega 1000
Mega 2000
Mega 3000
Operating Speciications
Pressure Range: 30–60 psi (2.1–4.2 bar)
Temperature Range: 40–90°F (4.4–32.2°C)
Rated Service Flow: 0.3–0.5 gpm
Important!
• All equipment needs to be plumbed into the water system by a qualiied,
licensed plumber. Check with your local public works department for plumbing
codes.
• Crystal Quest® accepts no liability for property damage.
• Use this system on a potable (safe-to-drink) COLD water supply only.
• It is recommended that a pressure regulator/control valve be installed inline
before the system to keep the water inlow pressure at 60 psi or less. This will
reduce the water pressure low to the system and will prevent water pressure
spikes, water hammering, and excessive water pressure buildup. Alternatively, if
a pressure regulator/control valve is not used, the use of a 3-way faucet will help
avoid pressure buildup where water is turned of at ilter faucet.
• Installation must comply with local, state, and federal plumbing codes and
health department rules and regulations. These guidelines must be followed
while installing the system.
• Install an inline lood prevention valve/leak detector controller to avoid
accidental property damage and make the system failure-proof (available on
the market or at www.crystalquest.com).
• O-rings should be properly seated in the groove of the sump, or water leaks
could occur.
• Make sure locking clips (blue clip) are secured to the outlet/inlet ittings after
tubing is inserted.
• Keep the water supply line from extreme heat or freezing. Temperature at unit
location should be maintained between 35° F and 120° F.
CRYSTAL QUEST®
Mega Undersink Water Filter
STEP 1
Install
STEP 2
Easy Installation!
Faucet
Install
Saddle Valve
Remove
red caps
Outlet
Inlet
itting
itting
®
Copyright © 2009 Crystal Quest All Rights Reserved. Reprint 2014