Solutions to Common Problems
IMPORT T T T T ANT
Before calling for service, review the following problems first. It may save you both time
and expense. This list includes common experiences that are not the result of defective
workmanship or material in your cooktop.
ENTIRE COOKTOP DOES NOT OPERATE
• Cooktop controls are locked. Set the cooktop controls to unlock the Cooktop (See p. 17
for further instructions).
Make sure household electrical circuit breaker is ON and that power is properly supplied
to the Cooktop.
• Service wiring not complete. Contact installation agent or dealer.
• Power outage. Check house lights to be sure. Call local electric company.
COOKTOP TURNS OFF WHILE COOKING
• The automatic shut-off feature will turn all of the Cooking Zones and the entire
Cooktop OFF after any Cooking Zone has been in continuous use for 18 hours.
• Cooktop internal heat sensor has detected high temperatures inside the appliance. Be
sure the appliance vent holes are not blocked. (Refer to the Installation Instructions
supplied with the cooktop for more detailed cooktop installation information).
• Fluids spilled or object lying on controls area of cooktop. Clean spills or remove object.
COOKING ZONE DOES NOT HEAT FOOD
• No cookware was placed on the Cooking Zone or cookware material type incorrect for
Induction Cooking (See Figs. 18 & 20).
• Cookware bottom not large enough for Cooking Zone (See Fig. 19).
• Cookware is warped or in poor condition (See Figs. 20 & 21).
• Cookware is not centered on Cooking Zone (See Fig. 20).
• Cookware resting on cooktop trim or does not rest completely on cooktop surface (See
Figs. 19 & 20).
• No power to the appliance. Check steps under "Entire cooktop does not operate" in
• Incorrect Cooking Zone control setting. Make sure the correct control is ON for the Cooking
Zone being used.