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Apple MA356LL - Mac Pro User Manual

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Mac Pro
User's Guide
Includes setup, expansion,
and troubleshooting
information for your
Mac Pro computer

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   Summary of Contents for Apple MA356LL - Mac Pro

  • Page 1

    Mac Pro User’s Guide Includes setup, expansion, and troubleshooting information for your Mac Pro computer...

  • Page 2

    The Mighty Mouse trademark is used under license. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Apple Inc. is under license. University of California, Berkeley, and its contributors.

  • Page 3: Table Of Contents

    Contents Chapter 1: Getting Started 5 Setting Up Your Mac Pro 13 Putting Your Mac Pro to Sleep or Shutting It Down Chapter 2: Getting to Know Your Mac Pro 16 Basic Features on the Front of Your Mac Pro 18 Ports and Connectors on the Back of Your Mac Pro 20 More Ports and Connectors on the Back 22 Internal Expansion Options...

  • Page 4

    57 Problems with AirPort Wireless Communication 58 Problems with Your Display 60 Problems with Your Internet Connection 63 Using Apple Hardware Test 64 Reinstalling the Software That Came with Your Computer 65 Maximizing Ethernet Performance 66 Learning More, Service, and Support...

  • Page 5: Chapter 1: Getting Started

    Getting Started Congratulations on purchasing your new high-performance Mac Pro computer. This chapter contains instructions for setting up your computer and display. Your Mac Pro features the latest computer technology, including advanced 64-bit multicore processor technology, high-speed FB-DIMM memory, PCI Express graphics and expansion cards, and internal storage, all in an anodized aluminum chassis with easy access to internal components.

  • Page 6

    Step 1: Position your computer and display Pick up your Mac Pro by both of its handles using correct lifting techniques. If your display is heavy, use correct lifting techniques when positioning it as well. Position the computer and display so that: Â...

  • Page 7

    Step 2: Plug in the power cord Plug the power cord completely into the recessed power cord socket on the back of your Mac Pro and plug the other end into a grounded outlet or a grounded power strip. Power cord socket Power cord plug Chapter 1 Getting Started...

  • Page 8

    You can connect two displays with Digital Visual Interface (DVI) connectors to the display ports on the back of your Mac Pro. You can connect any Apple display to either port. For full resolution on a 30-inch Apple Cinema HD Display, use DVI port 1.

  • Page 9

    You can also connect displays that have an Apple Display Connector (ADC) or a video graphics array (VGA) connector using one of the following adapters: Â To connect a VGA display, use the Apple DVI to VGA Display Adapter included with your Mac Pro to connect the display to the DVI port.

  • Page 10

    Step 4: Connect an Ethernet cable To access the Internet or a network, connect one end of an Ethernet cable to either of the Ethernet ports on the back of your Mac Pro. Connect the other end to a DSL modem, cable modem, or Ethernet network.

  • Page 11

    USB port on the keyboard. Keyboard Mouse If the keyboard cable is not long enough to reach a USB port on your computer, use the keyboard extension cable that came with your computer. Apple keyboard extension cable Chapter 1 Getting Started...

  • Page 12

    You can quickly make your desktop look the way you want using System Preferences. Choose Apple ( ) > System Preferences from the menu bar. As you get to know your computer, explore System Preferences, your command center for most settings on your Mac Pro.

  • Page 13: Putting Your Mac Pro To Sleep Or Shutting It Down

    To put the computer to sleep, do one of the following: Â Choose Apple ( ) > Sleep. Â Press the power button on the front of your Mac Pro. Â Choose Apple ( ) > System Preferences, click Energy Saver, and set a sleep timer. Chapter 1 Getting Started...

  • Page 14

    Shutting Down Your Mac Pro If you will not be using your Mac Pro for a day or more, you should turn it off. To turn off your Mac Pro, choose Apple ( ) > Shut Down. WARNING: Do not turn off your Mac Pro by turning off the switch on a power strip or by pulling out the computer’s power plug (unless you can’t turn off the computer any...

  • Page 15: Chapter 2: Getting To Know Your Mac Pro

    The Apple website at www.apple.com links you to the latest Apple news, free downloads, and online catalogs of software and hardware for your Mac Pro. You can also find the manuals for many Apple products, and technical support for all of Apple’s products, on the Apple Support website at www.apple.com/support.

  • Page 16: Basic Features On The Front Of Your Mac Pro

    Basic Features on the Front of Your Mac Pro Optical drive Status light Second optical drive Headphone jack (optional) USB 2.0 ports (2) ® Power button FireWire 800 port FireWire 400 port Chapter 2 Getting to Know Your Mac Pro...

  • Page 17

    CD-RW, DVD±R, DVD±RW, and DVD+R Double Layer (DL) discs. To open the drive, press the Media Eject ( ) key on your Apple Keyboard. If your Mac Pro has a second optical drive, press the Option and Media Eject ( ®...

  • Page 18: Ports And Connectors On The Back Of Your Mac Pro

    Ports and Connectors on the Back of Your Mac Pro Power socket ¥ Locking latch USB 2.0 ports (3) FireWire 400 port FireWire 800 port Gigabit Ethernet ports (2) Chapter 2 Getting to Know Your Mac Pro...

  • Page 19

    Power socket Connect the power cord that came with your Mac Pro. Do not use ordinary power or extension cords. ¥ Locking latch Lift the latch to open the side panel and access the internal components in your Mac Pro. If you are working inside your computer and the latch is down, the optical and hard drives are locked in place.

  • Page 20: More Ports And Connectors On The Back

    More Ports and Connectors on the Back PCI Express expansion slots £ DVI display port 1 £ DVI display port 2 Optical digital audio out port Optical digital audio in port Audio line-in port Audio line-out port Chapter 2 Getting to Know Your Mac Pro...

  • Page 21

    Connect displays that use a Digital Visual Interface (DVI) connector to the DVI display ports. Connect an Apple display, such as the 20-, 23-, or 30-inch Apple Cinema Display, to either port. For full resolution, connect the 30-inch Apple Cinema HD Display to port 1.

  • Page 22: Internal Expansion Options

    Internal Expansion Options Optical drive carrier Hard disk drive carriers (4) Slots 2–4: PCI Express Battery Slot 1: Double-wide PCI Express graphics (graphics card installed) Top memory card Bottom memory card Chapter 2 Getting to Know Your Mac Pro...

  • Page 23

    Optical drives Your Mac Pro comes with one or two DVD+R DL/DVD±RW/CD-RW SuperDrives in the optical drive carrier. To replace an optical drive, see “Replacing the Optical Drive” on page 42. Hard disk drive Your Mac Pro comes with up to four hard disk drives installed in the drive carriers. To install or replace the hard disk drives, see “Installing Internal Storage Devices”...

  • Page 24: Getting Answers

    See... Chapter 3, “Working Inside Your Computer,” on page 27. Chapter 4, “Troubleshooting,” on page 53. “Learning More, Service, and Support” on page 66 or the Apple Support website at www.apple.com/support. The Mac OS X website at www.apple.com/macosx/overview. Or open Mac Help and search for “Mac OS X.”...

  • Page 25

    Connecting a printer FireWire and USB connections Connecting to the Internet See... Open System Preferences by choosing Apple ( ) > System Preferences. Or open Mac Help and search for “system preferences.” Open Mac Help and search for “mouse” or “keyboard.”...

  • Page 27: Chapter 3: Working Inside Your Computer

    WARNING: Apple recommends that you have an Apple-certified technician install memory, PCI Express cards, and internal storage devices. To contact an Apple Authorized Service Provider or Apple for service, see “Learning More, Service, and Support” on page 66. If you install these items yourself, you risk damaging your equipment, and such damage is not covered by the limited warranty on your computer.

  • Page 28: Opening The Computer

    Opening the Computer Before you open your Mac Pro, shut it down by choosing Apple ( ) > Shut Down. WARNING: Always shut down your Mac Pro before opening it to avoid damaging its · internal components or the components you want to install. Do not open the computer or attempt to install items inside it while it is on.

  • Page 29

    Unplug all the cables and the power cord from the computer. WARNING: To avoid damaging internal components or the components you want · to install, always unplug your Mac Pro. Don’t attempt to install items while it’s plugged in. Touch the metal on top of the computer.

  • Page 30

    Hold the side panel and lift the latch on the back of the computer. Lift the latch while holding the side panel. Chapter 3 Working Inside Your Computer...

  • Page 31

    Remove the side panel. Important: When you remove the side panel, hold it securely. Pull the top of the side panel out and lift it up. Chapter 3 Working Inside Your Computer...

  • Page 32: Installing Memory

    Serial Presence Detect (SPD) feature has been programmed properly, as described in the JEDEC specification. To check the compatibility of your DIMMs, see the Macintosh Products Guide on Apple’s website at www.apple.com/guide. You can purchase Apple-branded memory online from the Apple Store at www.apple.com/store.

  • Page 33

    To install memory: Shut down your computer, open it, and remove the side panel, following the instructions on page 28. WARNING: Let your computer cool down for 5 to 10 minutes before you touch the · internal components. The components on the memory cards may be very hot. Remove the memory card and place it on a soft, clean cloth.

  • Page 34

    Open the ejectors on the DIMM slot by pushing them out to the sides. Align the first FB-DIMM in the slot on the memory card and push both ends of the FB- DIMM down until the tabs are vertical and the ejectors snap into place. Repeat to install the second FB-DIMM.

  • Page 35

    Lay your Mac Pro down on a soft, clean cloth on the desk or work surface to avoid scratching the work surface or your Mac Pro. Install the memory cards, pushing slightly until they are seated in the memory slot. With the computer on its side, push the memory cards...

  • Page 36

    Stand your Mac Pro up and replace the side panel. Important: When you replace the side panel, hold it securely so it stays in place as you push the latch down. Chapter 3 Working Inside Your Computer Place the side panel in the slot and then push to close.

  • Page 37

    Push the latch down to secure the side panel. While pushing the side panel against the computer, push the latch down until it is firmly secured against the back of the computer. To lock the side panel or secure the computer, flip down the lock tab before you close the latch.

  • Page 38: Installing Internal Storage Devices

    For more information about requirements and devices supported, visit an Apple Authorized Reseller or the Apple Support website at www.apple.com/support. Important: Use the original Apple cables that came with your Mac Pro when you install or replace the optical drives. Installing SATA 3 Gbit/s Hard Disk Drives Your Mac Pro can accommodate up to four internal 1-inch-high SATA 3 Gbit/s hard disk drives in the hard drive bays.

  • Page 39

    To install a hard disk drive: Open your Mac Pro and remove the side panel following the instructions that begin on page 28. Lift the latch to unlock the hard drive carriers. Important: When the latch is down, the carriers are locked in the drive bays and can’t be removed.

  • Page 40

    Use the four screws on the carrier to attach the hard disk drive to the carrier. Important: If the printed circuit board is exposed on the bottom of the hard disk drive, hold the drive by its sides. To avoid damaging the drive, don’t touch the printed circuit board.

  • Page 41

    Lift the latch and then slide the carrier over the guides and into the drive bay, until it’s seated in the bay and snaps into place. Replace the side panel and push the latch down to secure it. The connectors on the drive plug into the computer when fully seated.

  • Page 42: Replacing The Optical Drive

    Replacing the Optical Drive Your Mac Pro comes with one or two SuperDrives installed in the optical drive bays. Follow these instructions to replace your optical drive. Important: Contact your drive manufacturer or consult the manufacturer’s website to determine if your drive is set to cable select mode. Before installation, set the drive to cable select mode if the manufacturer hasn’t already done so.

  • Page 43

    Disconnect the power and ribbon cables from the optical drive and remove the carrier. Chapter 3 Working Inside Your Computer...

  • Page 44

    Remove the optical drive from the carrier by unscrewing the four attachment screws. Use the four screws from the original optical drive to attach the replacement drive to the carrier. Chapter 3 Working Inside Your Computer Four extra screws...

  • Page 45

    Slide the optical drive and carrier over the guides halfway into the drive bay, Attach the power and ribbon cables to the back of the drive. Power cable middle connector Ribbon cable end connector Chapter 3 Working Inside Your Computer...

  • Page 46

    Lift the latch and then slide the optical drive carrier into the drive bay, pushing it into place. Make sure the latch is up. Replace the side panel and push the latch down to secure it. Chapter 3 Working Inside Your Computer...

  • Page 47: Adding Pci Express Cards

    Adding PCI Express Cards You can expand the capabilities of your Mac Pro by installing cards in the Peripheral Component Interconnect (PCI) Express slots. Your Mac Pro has one double-wide PCI Express graphics slot and three PCI Express expansion slots, for a total of four slots. These slots accommodate PCI Express graphics cards and expansion cards.

  • Page 48

    Lay your Mac Pro down on a soft, clean cloth to avoid scratching it or the work surface. Unscrew the captive screws in the PCI bracket and remove the bracket. Remove the port access cover from the slot in which you plan to install the card. Remove your new card from its static-proof bag and hold it by its corners.

  • Page 49

    Align the card’s connector with the expansion slot and press the card into the slot. Did You Know?—Installing a Full-Length PCI Card It may be easier to install a PCI card if you remove the hard disk drives and carriers, and remove adjacent cards.

  • Page 50: Replacing The Internal Backup Battery

    Press the card gently but firmly until the connector is fully inserted. Press only on the bare areas of the card to avoid damaging the components. Note: Don’t rock the card from side to side or force it. If you meet resistance, check the connector and slot for damage or obstructions, and then try inserting the card again.

  • Page 51

    Remove the old battery from the holder. WARNING: Installing the battery incorrectly may cause an explosion. Use only the · same type of battery or an equivalent recommended by the manufacturer of the original. Insert the new battery in the holder with the positive (+) side facing up. Replace the PCI Express cards that you removed (see page 47).

  • Page 53: Chapter 4: Troubleshooting

    Troubleshooting If you have a problem while working with your Mac Pro, here are some things you can try right away. Occasionally you may have a problem while working with your Mac Pro. This chapter gives you some solutions to try. Problems with Your Mac Pro If your Mac Pro won’t respond or turn on, you have trouble ejecting a disk, or the status light is flashing, try the steps in this section.

  • Page 54

    You can also force quit by pressing the Esc, Option, and Command (x) keys at the same time. Restart your Mac Pro by choosing Apple ( ) > Restart to be sure the problem is entirely cleared up. You can also restart by pressing the power (®) button for about 5 or 6 seconds until your Mac Pro shuts down.

  • Page 55

    A file on the disc may be in use. Quit applications that are open, and then try again. If that doesn’t work, choose Apple ( ) > Restart and hold down either the mouse button or the Media Eject (C) key on your Apple Keyboard.

  • Page 56: Problems With Software

    To force an application to quit: Press Command (x)-Option-Esc or choose Apple ( ) > Force Quit from the menu bar. Select the name of the application you want to quit in the Force Quit Applications dialogue.

  • Page 57: Keeping Your Software Up To Date

    You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When you are connected to the Internet, Software Update checks Apple’s Internet servers to see if any updates are available for your computer. You can set your Mac to check the Apple servers periodically and download and install updated software.

  • Page 58: Problems With Your Display

    Problems with Your Display WARNING: If you have a problem with your Apple display and nothing in this manual solves it, contact an Apple Authorized Service Provider or Apple for assistance. If you attempt to repair the display yourself, any damage you may cause to the display will not be covered by the limited warranty on your display.

  • Page 59

    Or you may be able to adjust brightness or contrast using the Displays pane of System Preferences. Â Calibrate the display by choosing Apple ( ) > System Preferences. Click Displays, select Color, and click Calibrate. For more information on color and your display, see Mac Help.

  • Page 60: Problems With Your Internet Connection

    The screen freezes. Â Force the frozen application to quit. Choose Apple ( ) > Force Quit and select the application. Â If that doesn’t work, force the computer to restart by pressing the power button (®) for 5 or 6 seconds until your Mac Pro shuts down. Press the power button (®) again to start up your Mac Pro.

  • Page 61

    If you are unable to connect to your Internet service provider using PPPoE, make sure you have entered the correct information in Network preferences. Check System Preferences settings: Choose Apple ( ) > System Preferences. Click Network. Choose Network Port Configurations from the Show pop-up menu.

  • Page 62

    You can use an AirPort Base Station to share one IP address among multiple computers. For information about using an AirPort Base Station, check Mac Help or visit the Apple AirPort website at www.apple.com/support/ airport.

  • Page 63: Using Apple Hardware Test

    Follow the onscreen instructions when the Apple Hardware Test main screen appears (after about 45 seconds). If Apple Hardware Test detects a problem, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test does not detect a hardware failure, the problem may be software-related.

  • Page 64: Reinstalling The Software That Came With Your Computer

    Use the software installation discs that came with your computer to reinstall Mac OS X and the applications that came with your computer. Important: Apple recommends that you back up the data on your hard disk before restoring software. Apple is not responsible for any lost data. Installing Mac OS X To install Mac OS X: Back up your important files, if possible.

  • Page 65: Maximizing Ethernet Performance

    Double-click “Bundled Software.” Follow the onscreen instructions. Select the destination disk for installation and continue following the onscreen instructions. Note: iCal, iChat, iSync, iTunes, and Safari are part of Mac OS X. To install these applications, follow the “Installing Mac OS X” instructions above. Maximizing Ethernet Performance Your computer performs best when the Ethernet port to which it is connected is set to autonegotiate.

  • Page 66: Learning More, Service, And Support

    To open System Profiler, choose Apple ( ) > About This Mac from the menu bar and then click More Info. Apple Hardware Test You can use Apple Hardware Test to diagnose hardware problems on your Mac Pro.

  • Page 67

    AppleCare Service and Support Information Your Mac Pro comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. You can extend your coverage by purchasing the AppleCare Protection Plan. For more information, visit the website address for your country listed below.

  • Page 68: Locating Your Serial Number

    Locating Your Serial Number System Profiler shows the serial number of your Mac Pro. Open System Profiler, located in the Utilities folder in the Applications folder, and click the System Profile tab. The serial number is also on the configuration label, which is located on the back of your Mac Pro near the video ports.

  • Page 69: Appendix A: Specifications

     Error-correcting code (ECC)  72-bit wide, 240-pin modules  36 memory devices maximum per DIMM  Contain an Apple-approved heat sink (for best acoustic performance)  Conform to JEDEC specification (see page 32)  Maximum height of 31 mm...

  • Page 70: Graphics Card

    PCI Express graphics card with two Digital Visual Interface (DVI) connectors. Video Display Modes For technical specifications for your display:  Apple displays: Go to www.apple.com/displays.  Non-Apple displays: Go to www.apple.com/guide. SuperDrive (DVD+R DL/DVD±RW/CD-RW) Specifications  Disc diameters supported: 12 cm and 8 cm Data formats Â...

  • Page 71: Usb Specifications

     Two USB 2.0 ports on the front  Three USB 2.0 ports on the back  Two USB 1. 1 ports on the Apple Keyboard  Each rear port is on a separate 480 megabit-per-second (Mbit/s) USB channel  500 milliamperes (mA) available for a total of 1.5 A on the rear and 1.0 A on the front FireWire Specifications Â...

  • Page 72: Ethernet Specifications

    Power  Output voltage: Approximately 12 V  Output power: Up to a maximum of 28 W for all 4 ports or 7 W for any one port Ethernet Specifications  IEEE 802.3 compliant  Maximum cable length: 100 meters (m) Â...

  • Page 73

    AirPort Extreme Specifications (Optional)  Frequency band: 2.4 and 5 gigahertz (GHz)  Radio output power: 20 dBm (nominal) Compatibility  802. 1 1a, b, g, and draft n Optical Digital Audio Specifications  Data format: Sony/Phillips Digital Interface (S/PDIF) protocol (IEC60958-3) Â...

  • Page 74

    Analog Audio Specifications  Sample rate: 44. 1 kHz, 48 kHz, or 96 kHz  Jack type: 1/8” mini  Bits per sample: 16-bit or 24-bit  Frequency response: 20 Hz to 20 kHz, +0.5 dB/-3 dB Analog audio out using the headphone jack (typical values) Based on a typical situation with playback of 1 kHz, -3dBFS 24-bit sine wave, 44.

  • Page 75: Power Supply

    Analog audio line out (typical values) Based on a typical situation with playback of 1 kHz, -3dBFS 24-bit sine wave, 44. 1 kHz output sample rate into 100 kilohms unless otherwise specified below. Â Output voltage: 1.6 V (+6.3 dBµ) Â...

  • Page 76: System Clock And Battery

    System Clock and Battery Your computer has CMOS custom circuitry with a long-life battery. Battery Use a 3-volt, CR 2032 Lithium coin cell replacement battery (see “Replacing the Internal Backup Battery” on page 50). Dimensions and Operating Environment Dimensions  Weight: 19.2 kg (42.4 lbs.) Weight depends on configuration.

  • Page 77: Appendix B: Safety, Maintenance, And Ergonomics

    Safety, Maintenance, and Ergonomics This appendix provides important information about safety procedures, routine maintenance, and ergonomic considerations for using your computer and display. Important Safety Information The only way to disconnect power completely from your computer is to unplug the power cord from the main power supply.

  • Page 78: General Maintenance

    Â If you plan to store your computer for an extended period of time, remove the battery. For service or questions about your warranty, contact an Apple Authorized Service Provider or Apple. Service and support information is included with your computer's documentation.

  • Page 79: Protecting Your Optical Drive

    Â Do not touch the optical drive lens with your fingers. Do not wipe the lens with a paper towel or other abrasive surface. If you need to clean the lens, see an Apple Authorized Service Provider for a lens cleaner.

  • Page 80: Important Ergonomic And Health-related Information

    Â Do not write on the screen or touch the screen with a sharp object. Â If you will not be using your display and computer for a day or more, turn off the computer and display or use Energy Saver. Â...

  • Page 81

    Â Position the mouse at the same height as your keyboard. Allow adequate space to use the mouse comfortably. Â Arrange the display so that the top of the screen is slightly below eye level when you’re sitting at the keyboard. The best distance from your eyes to the screen is up to you, although most people seem to prefer 18 to 28 inches (45 to 70 cm).

  • Page 82: Avoid Hearing Damage

    For more information about health, safety, and maintenance, go to the Apple ergonomic website at www.apple.com/about/ergonomics. Avoid Hearing Damage WARNING: Permanent hearing loss may occur if earbuds or headphones are used at high volume. You can adapt over time to a higher volume of sound that may sound normal but can be damaging to your hearing.

  • Page 83: Regulatory Compliance Information

    Important: Changes or modifications to this product not authorized by Apple Inc. could void the EMC compliance and negate your authority to operate the product. This product has demonstrated EMC compliance under...

  • Page 84

    (0 Hz to 300 GHz). This equipment meets the following conformance standards: EN300 328, EN301 893, EN301 489-17, EN60950. Hereby, Apple Inc. declares that this 802. 1 1 Mini-PCIe card is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 85

    Taiwan Class B Statement VCCI Class B Statement Mouse Class 1 LED Information The Apple Mighty Mouse is a Class 1 LED product in accordance with IEC 60825-1 A1 A2. It also complies with the Canadian ICES-003 Class B Specification.

  • Page 86: Apple And The Environment

    This symbol indicates that your product must be disposed of properly according to local laws and regulations. When your product reaches its end of life, contact Apple or your local authorities to learn about recycling options. For information about Apple’s recycling program, go to www.apple.com/environment/recycling.

  • Page 87

    Taiwan: European Union—Disposal Information The symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free.

  • Page 89: Index

    DVI to VGA 9 AirPort 73 Analog 21 analog audio 74 line in 21, 74 line out 21, 74 AppleCare Service and Support 67 Apple Hardware Test 66 applications force quit 54 freezing 56 installing 64 problems 56 assistants Setup Assistant 12...

  • Page 90

    PCI Express cards 47 SuperDrive 42 Internet problems connecting 61 JEDEC specification 69 keyboard extender cable 11 latch 19 Mac OS X installing 64 keeping up to date 57 maintenance 78 memory installing 32 location 23 memory cards 32 specifications 69 network connections 62 no image on screen 58 online resources 66...

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