5 Troubleshooting
NA Unit symptom
Numeric values cannot
be input.
When an object is
touched, nothing is
input or executed.
Operation is not possi-
ble for all objects.
The NA Unit will not
change to the System
Menu.
Errors Determined with Messages
Output message
E_COM_100,
E_COM_101,
E_COM_102, or
E_COM_103: Failed to
read the data (XXX).
E_COM_200,
E_COM_201,
E_COM_202, or
E_COM_203: Failed to
write the data (XXX).
E_COM_001: Failed to
connect to XXX - XXX
(XXX).
E_COM_002: Tag com-
parison error with xxx.
E_SYS_002: XXX XXX
is low on available free
space
E_SYS_003: XXX XXX
is very low on avail-
able free space
E_SYS_004: Storage
media XXX not found.
Check if the storage
media is inserted.
E_SYS_010: The asyn-
chronous call has been
rejected because the
request queue is full.
5 - 14
Cause
Correction
The upper/lower limit
Check the Minimum Value and Maximum Value proper-
check for numeric inputs
ties of the object on the Sysmac Studio and correct
is operating.
them as required.
A communications error
Check the connection between the NA Unit and con-
occurred.
nected device.
The IsEnabled Check Box
Select the IsEnabled Check Box in the object proper-
is not selected in the
ties on the Sysmac Studio.
object settings.
If you change the IsEnabled property, e.g., from a sub-
routine, set it to True.
Security is set.
Log in at a level where the operation is allowed.
The NA Unit is in Input
Use the EnableInputOperation function or EnableInput-
Prohibited Mode.
Operation action to enable the inputs that are currently
prohibited.
Log in at a level where input is allowed.
The currently logged in
Go to the System Menu and log in as a level that has
user does not have per-
permission to display the System Menu.
mission.
Cause
Correction
• Normal communica-
• Confirm that power is turned ON to the connected
tions are not possible
with a connected device
• Confirm that the NA Unit, connected devices, and
XXX.
• The connected device
• Check the communications settings between the NA
XXX could not respond
to and communicate
• Confirm that the tag settings for the NA Unit and for
with the NA Unit within
the timeout period due
to a high load or the like.
• Extends the timeout period of the connected device
• The project information
on the connected
device XXX has been
updated.
The tag specified for the
Confirm that the tag settings for the NA Unit and for the
project and the tag for the
connected device are correct, and verify the tags
connected device XXX do
again.
not match.
There is not sufficient
Replace the SD Memory Card or USB Memory Device
space available on the SD
with one with sufficient available space.
Memory Card or in the
USB Memory Device.
The specified SD Memory
Insert an SD Memory Card or USB Memory Device
Card or USB Memory
into the NA Unit.
Device is not inserted in
the NA Unit.
The number of asynchro-
• Decrease the number of the asynchronous subrou-
nous subroutines to be
executed simultaneously
• Specify the timing for the asynchronously executed
exceeded the upper limit
(105).
NA-series Programmable Terminal Hardware(-V1) User's Manual (V125)
devices and network devices.
network devices are connected correctly.
Unit and connected device.
the connected device are correct, and verify the tags
again.
with referring to the reference manual for the device.
tines to be executed simultaneously.
subroutines.
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