Acer Aspire Z3801 Service Manual
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Acer Aspire Z3801 Service Manual

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Aspire Z3801
SERVICE
GUIDE
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Summary of Contents for Acer Aspire Z3801

  • Page 1 Aspire Z3801 SERVICE GUIDE...

  • Page 2: Revision History

    Copyright Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.

  • Page 4: General Information

    Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts...
  • Page 5 CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 Graphics Controller ....... . . 1-28 Display Supported Resolution (GPU) ....1-28 Camera .
  • Page 7 CHAPTER 3 Machine Maintenance Procedures Introduction ......... 3-5 General Information .
  • Page 8 ODD Connector Removal ......3-35 ODD Connector Installation......3-35 Thermal Module Removal .
  • Page 9 CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagram ........6-4 Main Assembly .
  • Page 11 CHAPTER Hardware Specifications...

  • Page 12: Table Of Contents

    Features ..........1-5 Operating System .
  • Page 13 Audio Codec and Amplifier ......1-30 Audio Interface........1-31 Wireless Module - 802.11 b/g/n (optional) .

  • Page 15: Features

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features: Operating System  Genuine Windows Platform  generation Intel  generation Intel  generation Intel ®  Intel H61 Express Chipset System Memory  Up to 8 GB of DDR3 1333 MHz SDRAM (dual-channel support on two soDIMMs) Display ...

  • Page 16: Graphics

    Graphics ®  Intel HD Graphics technology ®  Microsoft DirectX Audio Subsystem ®  Dolby -optimized surround sound system with two built-in stereo speakers  Optimized Dolby Audio Regulator, Volume Leveler, Volume Maximizer, Intelligent EQ, Dialogue Enhancer, Surround Virtualizer for Headphones, Surround Virtualizer (for built-in speakers), and Dolby ...

  • Page 17: Power Adapter And Battery

    USB 2.0 port featuring power-off USB charging  Audio line-out jack  Ethernet (RJ-45) port  TV-tuner Optional Items  Acer wireless / USB keyboard and mouse Environment Temperature:  Operating: +5°C to +35°C  Non-operating: -20°C to +60°C (Unpacked: -10°C to +60°C) Humidity (non-condensing): ...

  • Page 18: Software

    Software  Acer clear.fi  Acer eRecovery Management  Acer Game Zone  Acer TouchPortal ® ®  Adobe Flash ®  Adobe Reader  Bing™ Bar ®  Cyberlink YouCam™  McAfee Internet Security Suite 2011 ®  Microsoft Office 2010 preloaded (purchase a product key to activate) ®...

  • Page 19: Computer Tour

    Computer Tour Front View Figure 1-1. Front View Table 1-1. Front View Icon Integrated Webcam Display Screen LED Light Bar Hardware Specifications and Configurations Item Web camera for video communication Also called Liquid-Crystal Display (LCD), displays computer output (configure may vary by model) Illuminates ambient LED light Description...

  • Page 20: Left View

    Left View Figure 1-2. Left View Table 1-2. Left View Icon Power Button/Indicator Turns the computer on and off. Indicates the Microphone Jack Headphones/Speaker Jack USB 2.0 Ports Multi-in-1 card reader 1-10 Item computer's power status Accepts inputs from external microphones Connects to audio devices (e.g., speakers, headphones) Connect to USB 2.0 devices (e.g., USB mouse,...

  • Page 21: Right View

    Right View Figure 1-3. Right View Table 1-3. Right View Icon LED Button Kensington lock slot Hardware Specifications and Configurations Item Turns on or off LED light bar under LCD screen Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer.

  • Page 22: Base View

    Base View Figure 1-4. Base View Table 1-4. Base View Icon IR Blaster Port TV Tuner Connector Audio Jack Ethernet (RJ-45) Port USB 2.0 Ports DC-IN Jack 1-12 Item Connects to a set-top box Connects to a TV cable Connects to external audio source Connects to an Ethernet 10/100/1000-based network.

  • Page 23: Using The Keyboard

    Using the Keyboard The keyboard is powered by one (1) AAA battery. If battery power is low, the illuminate. (Figure 1-5) Figure 1-5. Keyboard The keyboard has three lock keys which can be toggled on and off. (Table 1-5) Table 1-5. Keyboard Lock Keys Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.

  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions.  Windows Logo key  Application key Table 1-7. Windows Keys Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.

  • Page 25: Multimedia Keys

    Multimedia Keys The keyboard contains 11 multimedia keys which can be used to access most of the computer's controls like volume output and media controls. Figure 1-6. Keyboard Multimedia Keys Table 1-8 shows the function of each multimedia key. Table 1-8. Multimedia Keys Function Sleep Search...
  • Page 26 Table 1-8. Multimedia Keys (Continued) Function Next Volume decrease VOL- Volume increase VOL+ Speaker toggle 1-16 Description Plays the next media file in the play sequence Decreases the volume Increases the volume Turns the speakers on and off Hardware Specifications and Configurations...

  • Page 27: System Block Diagram

    System Block Diagram Figure 1-7. System Block Diagram 1-17 Hardware Specifications and Configurations...

  • Page 28: Specification Tables

    Specification Tables Computer specifications Item Dimensions Width Depth Height Weight: Non-Touch Screen  Touch Screen  Input power Operating voltage Operating current Temperature Operating Nonoperating: Packed  Unpacked  Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Shock Operating Nonoperating Random vibration Operating...

  • Page 29: System Board Major Chips (Intel® H61 Express Chipset)

    System Board Major Chips (Intel® H61 Express Chipset) Item Core logic Cougar Point PCH package H61(Desktop Only)     Integrated graphics controller RTL8111E-VC-CG USB 2.0 USB UHCI Host Controllers (D29:F1, F2, F3, F4 and D26:F1, F2 and F3) The PCH contains seven USB full/low-speed host controllers that support the standard Universal Host Controller Interface (UHCI), Revision 1.1.

  • Page 30: Processor

    Processor Item CPU type CPU package Core Logic Chipset Processor Specifications Item CPU Speed (GHz) i5-2500S 2.7 GHz i5-2400S 2.5 GHz i3-2120 3.3 GHz i5-2405S 2.5 GHz i3-2100 3.1 GHz i3-2105 3.1 GHz CPU Fan True Value Table (Tj=) CPU Temperature (Celsius) CPU Tj >= 78 CPU Tj >= 83 1-20...

  • Page 31: System Memory

    System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Support DIMM voltage Supports DIMM package Memory Combinations Slot 1 (MB) 1024 1024 1024 1024 2048 2048 2048...

  • Page 32: Video Interface

    Video Interface Item Chipset Package Interface Compatibility Sampling rate BIOS Item BIOS vendor BIOS Version BIOS ROM type Winbond (W25Q32BVSSIG) BIOS ROM size Features LAN Interface Item LAN Chipset LAN connector type LAN connector location Features Keyboard Item Type Total number of keypads Windows logo key Internal &...

  • Page 33: Hard Disk Drive (Avl Components)

    Hard Disk Drive (AVL components) Item Vendor & Model HGST Name HDS721032CL A362 Capacity (GB) Bytes per sector Data heads Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Fast data transfer rate (Gbits / sec, max) Media data transfer rate (Mbytes/sec max) DC Power Requirements...
  • Page 34 Hard Disk Drive (AVL components) (Continued) Interface Fast data transfer rate (Gbits / sec, max) Media data transfer rate (Mbytes/sec max) DC Power Requirements Voltage tolerance 5V ± 5% Item Vendor & Model Name WD10EADX-22 TDHB0 Capacity (GB) Bytes per sector Data heads Drive Format Disks...

  • Page 35: Super-Multi Drive

    Super-Multi Drive Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Loading mechanism Power Requirement Input Voltage Hardware Specifications and Configurations Specification HLDS Super-Multi Drive GT32N/GT34N  PLDS Super-Multi DRIVE DS-8A5SH  with CD Diskette Sustained Max 3.6Mbytes/sec 2 MB...
  • Page 36 BD Drive Items Vendor & Model  name  Performance with CD Diskette Specification Transfer rate Sustained (KB/sec) Max 3.6Mbytes/sec Buffer Memory Interface Applicable disc format CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+R DL, DVD+RW CD: CD-DA (Red Book) - Standard Audio CD &...

  • Page 37: Lcd 21.5" (Auo M215Hw01 Vb)

    LCD 21.5” (AUO M215HW01 VB) Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m ) also called Brightness Contrast Ratio Response Time (Optical Rise Time/Fall Time) msec Typical Power Consumption (watt) Weight (without inverter) Physical Size (mm)

  • Page 38: Display Supported Resolution (Lcd)

    Display Supported Resolution (LCD) Resolution 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 1280x768/60Hz 16:9 1360x768/60Hz 16:9 1366x768/60Hz 16:9 Legend: V = Supported; X = Not supported Graphics Controller Item VGA Chip Supports Display Supported Resolution (GPU) Resolution 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9...

  • Page 39: Camera

    Bluetooth Interface (N/A) Item Chipset Data throughput Protocol Interface Connector type Supported protocol Bluetooth Module (N/A) Item Controller Features Camera Item Vendor and Model Type Mini Card Item Number supported Features 3G Card (N/A) Item Features Hardware Specifications and Configurations Specifications Specifications Specification...

  • Page 40: Audio Codec And Amplifier

    Audio Codec and Amplifier Item Audio Controller Features Amplifier Features 1-30 Specification Realtek ALC272X-GR Two stereo DAC support 16/20/24-bit PCM for two  independent playback (multiple streaming) Two stereo ADC supports 16/20/24-bit PCM format for two  independent recording All DACs support independent 44.1k/48k/96k/192kHz sample ...

  • Page 41: Audio Interface

    Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Compatibility Sampling rate Internal microphone Internal speaker/quantity Wireless Module - 802.11 b/g/n (optional) Item Chipset Data throughput Protocol Interface Battery (N/A) Item Vendor & Model name Battery Type Pack capacity Number of battery cell Package configuration...

  • Page 42: Usb Port

    USB Port Item USB compliance level EHCI Number of USB port(s) Location Output Current HDMI Port (N/A) Item Compliance level Data throughput Number of HDMI port(s) Location AC Adapter Item Input rating Maximum input AC current Inrush current Efficiency 1-32 Specification The PCH contains seven USB full/low-speed host controllers that support the standard Universal Host Controller Interface...

  • Page 43: System Power Management

    System Power Management Item Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) Card Reader Item Chipset Package Maximum supported size Features Hardware Specifications and Configurations Specification All devices in the system are turned off completely OS initiated shutdown.

  • Page 44: System Led Indicator

    System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state 1-34 Specification White color solid on: System on  Amber color blinking: S3 state  Reflects the activities of the HDD or Card reader access White - Power on ...
  • Page 45 CHAPTER System Utilities...
  • Page 46 BIOS Setup Utility........2-3 Navigating the BIOS Utility .

  • Page 47: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.

  • Page 48: Bios

    Intel(R) Core (TM) i5-2500S CP @ 2.70GHz Core Frequency Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-1. BIOS Main BIOS Setup Utility Security Boot Options Exit P01-A0 XX/XX/2011 R1.01 3/15/2011 2.70 GHz...
  • Page 49 Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Main Parameter Version Build Date EC Firmware Processor Core Frequency Count Memory Size Product Name System Serial Number Asset Tag Number System Date System Time System Utilities Description BIOS version Creation date of BIOS System EC version...

  • Page 50: Advanced

    Advanced Power Miscellaneous Advanced Chipset Configuration Integrated Peripherals PC Health Status Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-2. BIOS Advanced Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Advanced Parameter Miscellaneous Advanced Chipset Configuration Configure advanced chipset settings...

  • Page 51: Power

    RTC Wakeup Support Power On by Onboard LAN Wake Up by USB KB/Mouse Restore On AC Power Loss Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-3. BIOS Power Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Power...

  • Page 52: Security

    Main Advanced Power Supervisor Password : User Password : Change Supervisor Password Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-4. BIOS Security Table 2-4 describes the parameters shown in Figure 2-4. Table 2-4. BIOS Security Parameter Supervisor Password User Password...

  • Page 53: Setting A Password

    NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Password on Boot must be set to Enabled to activate password feature. Passwords are not case sensitive. A password must be alphanumeric (A-Z, a-z, 0-9), not longer than 12 characters.

  • Page 54: Removing A Password

    4. If new password and confirm new password strings match, the Setup Notice dialog screen is shown (Figure 2-6). If it is not, go to step 5. Figure 2-6. Setting a Password Confirmation Notice a. Press Enter to return to the BIOS Setup Utility Security menu. b.

  • Page 55: Changing A Password

    2. Type current password in Enter Current Password field and press Enter. 3. Press Enter twice without Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password 1.
  • Page 56 a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Clear. c. To try to change the password again, repeat steps 1 through 4. 7. If new password and confirm new password strings do not match, the Setup Warning dialog is shown (Figure 2-12).

  • Page 57: Boot Options

    UEFI Boot Device Priority Hard Disk Drive Priority Optical Disk Drive Priority Removal Device Priority Network Device Priority Quite Boot Halt On Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-13. BIOS Boot Options System Utilities BIOS Setup Utility Security Boot Options Exit [UEFI] [Hard Disk: ST31000..]...

  • Page 58: Exit

    Save Changes Discard Changes Load Default Settings Save as User Default Settings Load User Default Settings Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-14. BIOS Exit Table 2-5 describes the parameters in Figure 2-14. Table 2-5. BIOS Exit Parameter Save &...

  • Page 59: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before BIOS Flash utility is used.

  • Page 60: Dos Flash Utility

    Network Device Priority Quite Boot Halt On Version 2.10.1208. Copyright (C) 2002-2011, Acer Inc. Figure 2-15. Change BIOS Boot priority Order 4. Copy the BIOS file to USB HDD. 5. Insert the USB HDD and reboot computer to DOS mode.
  • Page 61 6. Go to the BIOS flash folder and type DOS. 7. Execute FBB to update BIOS. (Figure 2-16) Figure 2-16. Executing Batch File NOTE: NOTE: During update, do not press any keys. The BIOS flash process begins. (Figure 2-17) Figure 2-17. Flashing BIOS The EC firmware updates.

  • Page 62: Winfbb Utility

    WinFBB Utility NOTE: NOTE: Two DOS batch files are included to flash system BIOS:  WinFBB.BAT only updates system BIOS  WinFBBME.BAT updates system BIOS and Intel ME firmware. To use the WinFBB Utility, perform the following: 1. Click on the Windows Start icon. 2.
  • Page 63 4. Right-click Command Prompt and select Run as administrator. 5. When Command Prompt opens, enter the name of the BIOS file. (Figure 2-21) Figure 2-21. Command Prompt 6. Type Win to access the file. (Figure 2-22) Figure 2-22. Command Prompt 7.
  • Page 64 8. Execute WinFBB to flash BIOS. (Figure 2-23) Figure 2-23. Flashing BIOS 9. Restart system after flash has completed. 10. Press DEL to enter setup when the splash screen displays. 11. Check to see if BIOS is correct. 12. Press F9 to load default settings. 13.

  • Page 65: Clearing Bios Passwords

    Clearing BIOS Passwords If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu. There are two methods for clearing the BIOS password. A hardware method and a software method. Hardware Method 1.
  • Page 66 Software Method If wrong supervisor password is entered three times, the System will halt! dialog is shown. (Figure 2-25) Figure 2-25. Supervisor Password Error 1. At a DOS prompt, enter ClearSuPw.exe. (Figure 2-26) Figure 2-26. Clear Supervisor Password Utility 2. When message Clear the SU Pws completely is shown, supervisor password has been removed.

  • Page 67: Using Dmi Tools

    Using DMI Tools The DMI (Desktop Management Interface) Tool is for multi-BIOS functionality. This tool is for switching the BIOS branding on multi-brand series. To update the DMI Pool, perform the following: 1. Insert bootable USB HDD into USB port. 2.
  • Page 68 During the flashing procedure, do press any key. (Figure 2-29) Figure 2-29. DMI Flash Procedure When the DMI flash procedure is completed, the following screen will appear, as shown in Figure 2-30. Figure 2-30. DMI Flash Completed 11. Restart system after flash has completed. 12.

  • Page 69: Using The Lan Mac Eeprom Utility

    Using the LAN MAC EEPROM Utility When the MAC Address is removed, the LAN MAC EEPROM Utility is required to rewrite the MAC address to the mainboard. 1. Insert a bootable USB HDD. 2. Copy the MACID file to the bootable USB HDD root directory. 3.
  • Page 70 8. The Mother Board Information Input screen will appear. (Figure 2-33) Copyright Quanta Computer Corporation 2006 Please Input MACID ----->[ _ _____________] Figure 2-33. Mother Board Information Input Screen 9. Enter the MAC ID number and the MAC ID process begins. NOTE: NOTE: There should be 128 bytes for remaining space.
  • Page 71 CHAPTER Machine Maintenance Procedures...
  • Page 72 Introduction ......... 3-5 General Information .
  • Page 73 CPU Removal........3-38 CPU Installation .

  • Page 75: Introduction

    Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.

  • Page 76: Screw Table

    Table 3-1. Main Screw List Screw M2.0x3.0 M3.0x4.0 M3.0x0.5P x L 5.4+0.1/-0.1 L1 3.5 +0.2/-0.2 M3.0x6.0 M2.0x6.0 M3.0x10.0 M4.0x7.0 M3.5x8.9 Quantity Acer Part Number 86.SG407.004 86.SG407.002 86.SG407.007 86.SG407.003 86.SG407.006 86.SG407.005 86.SG407.001 86.SG407.008 Machine Maintenance Procedures...

  • Page 77: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Figure 3-1. Maintenance Flowchart Machine Maintenance Procedures...

  • Page 78: Getting Started

    Getting Started The flowchart in Figure 3-1 identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedures: 1.

  • Page 79: Dummy Card Removal

    Dummy Card Removal 1. Open door (A) on side panel. (Figure 3-3) Figure 3-3. Door on Side Panel 2. Push in dummy card (B) to release. (Figure 3-4) Figure 3-4. Dummy Card 3. Remove dummy card (B). Dummy Card Installation 1.

  • Page 80: Rear Door Removal

    Rear Door Removal 1. Locate rear door (A). (Figure 3-5) Figure 3-5. Rear Door Slot 2. Lift rear door from slot (B) to unlock and separate from rear cover. 3. Lift rear door in an angle, as shown in Figure 3-6. Figure 3-6.

  • Page 81: Rear Door Installation

    Rear Door Installation 1. Locate flanges (C) on rear door. (Figure 3-7) Figure 3-7. Rear Door Flanges 2. Install rear door flanges into slots (D) on rear cover. (Figure 3-8) Figure 3-8. Rear Cover Slots 3. Install rear door to rear cover. 4.

  • Page 82: Dimm Removal

    DIMM Removal Prerequisite: Rear Door Removal 1. Locate DIMM (Dual In-Line Memory Module) door (A) on mainboard cover (B). (Figure 3-9) Figure 3-9. DIMM Door 2. Remove screw (C) from DIMM door. 3. Remove DIMM door from mainboard cover. 3-12 Machine Maintenance Procedures...

  • Page 83: Dimm Installation

    4. Open module clips (F) to unlock DIMM. (Figure 3-10) Figure 3-10. DIMM 5. Disconnect DIMM (E) from mainboard connector (D). 6. Repeat steps 4 and 5 for remaining DIMM (G). DIMM Installation 1. Connect DIMM (G) into mainboard connector (D). (Figure 3-10) 2.

  • Page 84: Rear Stand Removal

    Rear Stand Removal Prerequisite: Rear Door Removal 1. Remove screws (A) from rear stand (B). (Figure 3-11) Figure 3-11. Rear Stand 2. Remove rear stand from front cover. Rear Stand Installation 1. Install rear stand (A) to front cover. (Figure 3-11) 2.

  • Page 85: Odd Module Removal

    ODD Module Removal Prerequisite: Rear Door Removal 1. Locate ODD module (A). (Figure 3-12) Figure 3-12. ODD Module 2. Remove screw (B) from front cover. 3. Slide and remove ODD module through ODD slot (C) on rear cover. 4. Press ODD tray release button (D) on bezel to eject ODD tray. (Figure 3-13) Figure 3-13.
  • Page 86 5. Slide ODD tray (F) from ODD module. (Figure 3-14) Figure 3-14. ODD Latch and Bezel 6. Unlock latch (G) to separate ODD bezel (H) from tray. 7. Remove ODD bezel. 8. Remove screws (J) from ODD bracket (K) and ODD module. (Figure 3-15) Figure 3-15.

  • Page 87: Odd Module Installation

    ODD Module Installation 1. Install ODD bracket (K) to ODD module. 2. Install and secure screws (J) from ODD bracket to ODD module. 3. Install ODD bezel (H) to ODD tray (F). 4. Install and secure latch (G) to tray. 5.

  • Page 88: Rear Cover Removal

    Rear Cover Removal Prerequisite: Rear Stand Removal ODD Module Removal 1. Remove screws (A) from rear cover (B). (Figure 3-11) Figure 3-16. Rear Cover 2. Separate rear cover from bottom side (C). (Figure 3-17) Figure 3-17. Rear Cover 3-18 Machine Maintenance Procedures...

  • Page 89: Rear Cover Installation

    3. Move along edges until rear cover is completely separated from front cover. 4. Remove rear cover. Rear Cover Installation 1. Align and install rear cover (B) with front cover. (Figure 3-11) 2. Press along edges until rear cover is secure to front cover. 3.

  • Page 90: Camera Module Removal

    Camera Module Removal Prerequisite: Rear Cover Removal 1. Remove screws (A) from brackets (B) and (C). (Figure 3-18) Figure 3-18. Camera Module Brackets 2. Remove brackets (B) and (C). CAUTION: Camera cable is connected to mainboard. Use caution when lifting or removing camera.

  • Page 91: Camera Module Installation

    4. Turn camera module over. (Figure 3-20) Figure 3-20. Camera Module Cable 5. Disconnect camera module cable (E) from module connector (F). Camera Module Installation 1. Connect camera module cable (E) to module connector (F). (Figure 3-20) 2. Turn camera module over. 3.

  • Page 92: Power Board Removal

    Power Board Removal Prerequisite: Rear Cover Removal 1. Locate power board (C) on front cover. (Figure 3-21) Figure 3-21. Power Board 2. Disconnect power board cable (A) from power board connector (B). 3. Remove screw (D) from front cover. 4. Remove power board from guide pin (E) on front cover. Power Board Installation 1.

  • Page 93: Converter Board Removal

    Converter Board Removal Prerequisite: Rear Cover Removal 1. Locate converter board (A) on front cover. (Figure 3-22) Figure 3-22. Inverter Board 2. Disconnect the following cables:  Converter to mainboard cable (B) from converter board connector (C)  Converter to panel cable (F) from converter board connector (E) 3.

  • Page 94: Led Switch Board Removal

    LED Switch Board Removal Prerequisite: Rear Cover Removal 1. Locate LED switch board (A) on front cover. (Figure 3-23) Figure 3-23. LED Switch Board 2. Disconnect LED switch board cable (B) from connector (C). 3. Remove screw (E) from board. 4.

  • Page 95: Infrared Board Removal

    Infrared Board Removal Prerequisite: Rear Cover Removal 1. Locate infrared board (A) on front cover. (Figure 3-24) Figure 3-24. Infrared Board 2. Disconnect infrared board cable (C) from board connector (D). 3. Remove screw (B) from infrared board. 4. Remove infrared board from guide pin (E) on front cover. Infrared Board Installation 1.

  • Page 96: Hdd Module Removal

    HDD Module Removal Prerequisite: Rear Cover Removal 1. Locate HDD module (A) on front cover. (Figure 3-25) Figure 3-25. HDD Module 2. Disconnect the following cables:  HDD cable (D) from mainboard connector (E)  HDD cable (G) from mainboard connector (F) 3.

  • Page 97: Hdd Module Installation

    HDD Module Installation 1. Install HDD module into slots (J) on front cover. (Figure 3-26) Figure 3-26. Slots on Front Cover 2. Align ground cable (C) to screw hole on HDD module. 3. Install and secure screw (B) to ground cable and HDD module. 4.

  • Page 98: Hdd Carrier Removal

    HDD Carrier Removal Prerequisite: HDD Module Removal 1. Disconnect HDD cable (C) from HDD module connector (D). (Figure 3-27) Figure 3-27. HDD Module 2. Remove screws (A) from HDD carrier. 3. Remove HDD carrier (B) from HDD module. HDD Carrier Installation 1.

  • Page 99: Lcd Stand Removal

    LCD Stand Removal Prerequisite: Rear Cover Removal 1. Locate LCD stand (A) on front cover. (Figure 3-28) Figure 3-28. LCD Stand 2. Remove screws (B) from LCD stand. 3. Remove LCD stand from front cover. LCD Stand Installation 1. Install LCD stand (A) to slots (C) on front cover. (Figure 3-29) Figure 3-29.

  • Page 100: Mainboard Cover Removal

    Mainboard Cover Removal Prerequisite: Rear Cover Removal 1. Locate mainboard cover (A) on front cover. (Figure 3-30) Figure 3-30. Mainboard Cover 2. Disconnect the following cables:  HDD cable (D) from mainboard connector (C)  HDD cable (E) from mainboard connector (F) 3.

  • Page 101: Wlan Module Removal

    WLAN Module Removal Prerequisite: Mainboard Cover Removal 1. Locate WLAN module (A) on mainboard. (Figure 3-31) Figure 3-31. WLAN Module 2. Disconnect WLAN main (C) and auxiliary (D) antenna cables from WLAN module. 3. Remove screw (E) from module. 4. Disconnect WLAN module (A) from mainboard connector (B). WLAN Module Installation 1.

  • Page 102: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Mainboard Cover Removal 1. Locate RTC battery mylar (A). (Figure 3-32) Figure 3-32. RTC Mylar 2. Remove mylar. 3. Lift battery (B) from opening (C) on mainboard connector (D). (Figure 3-33) Figure 3-33. RTC Battery 4. Remove battery from mainboard connector. IMPORTANT: Follow local regulations for battery disposal.

  • Page 103: Rtc Battery Installation

    RTC Battery Installation 1. Install battery (B) into mainboard connector (D). (Figure 3-33) 2. Press down to secure. 3. Install mylar (A) on RTC battery. (Figure 3-32) 4. Install mainboard cover. 3-33 Machine Maintenance Procedures...

  • Page 104: Fan Module Removal

    Fan Module Removal Prerequisite: Mainboard Cover Removal 1. Locate fan module (A). (Figure 3-34) Figure 3-34. Fan Module 2. Disconnect fan cable (B) from mainboard connector (C). 3. Remove cable from guide (D) on front cover. 4. Remove screws (E) from fan module. 5.

  • Page 105: Odd Connector Removal

    ODD Connector Removal Prerequisite: Mainboard Cover Removal 1. Locate ODD connector (A) on front cover. (Figure 3-35) Figure 3-35. ODD Connector 2. Peel ODD mylar (C) from front cover. 3. Remove WLAN mylar (D) from front cover. 4. Disconnect ODD cable (G) from mainboard connector (H). 5.

  • Page 106: Thermal Module Removal

    Thermal Module Removal Prerequisite: Mainboard Cover Removal 1. Locate thermal module (A) on mainboard. (Figure 3-36) Figure 3-36. Thermal Module 2. Loosen the following captive screws from mainboard:  Screws (B/1 - B/4)  Screw (C) 3. Remove thermal module (A) from mainboard. 3-36 Machine Maintenance Procedures...

  • Page 107: Thermal Module Installation

    Thermal Module Installation IMPORTANT: Apply approved thermal grease and make sure all heat pads are in place before replacing module. The following thermal grease types are approved for use:  1. Remove all traces of thermal grease from CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent.

  • Page 108: Cpu Removal

    CPU Removal Prerequisite: Thermal Module Removal 1. Locate CPU module (A) on mainboard. (Figure 3-38) Figure 3-38. CPU in Socket 2. Release lever (B) from latch (C). 3. Move lever until CPU holder (D) clears guide (E) and lifts open. (Figure 3-39) Figure 3-39.

  • Page 109: Cpu Installation

    CPU Installation 1. Align CPU marker (F) with socket marker (G) and install CPU to socket. (Figure 3-39) 2. Install CPU holder (D) until covering CPU. 3. Move lever (B) until CPU holder is inserted to guide (E). 4. Install and secure lever to latch (C). (Figure 3-38) 5.

  • Page 110: Speaker Module Removal

    Speaker Module Removal Prerequisite: Mainboard Cover Removal 1. Locate right (A) and left (B) speakers on front cover. (Figure 3-40) Figure 3-40. Speaker Modules 2. Disconnect speaker cable (C) from mainboard connector (D). 3. Remove speaker cable from guides. 4. Remove screws (E) from speakers. 5.

  • Page 111: Light Bar Cover Removal

    Light Bar Cover Removal Prerequisite: Mainboard Cover Removal 1. Remove screws (A) from front cover. (Figure 3-41) Figure 3-41. Front Cover Screws 2. Turn front cover over. 3. Remove light bar cover (B). (Figure 3-42) Figure 3-42. Light Bar Cover Light Bar Cover Installation 1.

  • Page 112: Light Bar Module Removal

    Light Bar Module Removal Prerequisite: Light Bar Cover Removal 1. Locate left light bar module (A) inside light bar cover (B). (Figure 3-43) Figure 3-43. Left Light Bar Module 2. Move and hold latch (C) on light bar cover. 3. Remove left light bar module from guides. 4.

  • Page 113: Mainboard Removal

    Mainboard Removal Prerequisite: DIMM Removal WLAN Module Removal RTC Battery Removal CPU Removal 1. Disconnect the following cables: (Figure 3-44)  Left light bar cable (A) from mainboard connector (a)  Speaker cable (B) from mainboard connector (b)  Infrared board cable (C) from mainboard connector (c) ...
  • Page 114 2. Remove the following cables: (Figure 3-45)  Touch board cable (G) from mainboard connector (g)  LED switch board cable (H) from mainboard connector (h)  ODD cable (J) from mainboard connector (j)  LVDS cable (K) from mainboard connector (k) ...

  • Page 115: Mainboard Installation

    Mainboard Installation NOTE: NOTE: Make sure all cables are clear when installing mainboard. 1. Align and install mainboard (P) with guide pins (Q) on front cover. 2. Install and secure screws (N) to mainboard. 3. Connect the following cables:  Touch board cable (G) to mainboard connector (g) ...
  • Page 116 Figure 3-47. Mainboard Recycling IMPORTANT: Follow local regulations for circuit board disposal. 3-46 Machine Maintenance Procedures...

  • Page 117: Lcd Panel Removal

    LCD Panel Removal Prerequisite: Camera Module Removal Mainboard Removal Converter Board Removal Speaker Module Removal 1. Disconnect converter to panel cable (A) from LCD panel connector (B). (Figure 3-48) Figure 3-48. Screws on Front Cover 2. Remove eleven (11) screws (C) from front cover. Machine Maintenance Procedures 3-47...

  • Page 118: Lcd Panel Installation

    3. Remove front cover to reveal LCD panel. (Figure 3-49) Figure 3-49. LCD Panel LCD Panel Installation 1. Align and install front cover with LCD panel. (Figure 3-48) 2. Install and secure eleven (11) screws (C) to front cover. 3. Connect converter to panel cable (A) to LCD panel connector (B). 4.

  • Page 119: Lvds Cable Removal

    LVDS Cable Removal Prerequisite: LCD Panel Removal 1. Locate LVDS cable (A) on LCD panel. (Figure 3-50) Figure 3-50. LVDS Cable CAUTION: LVDS cable is connected to LCD panel. Use caution when removing cable. 2. Remove LVDS cable from adhesive on LCD panel. 3.
  • Page 120 3-50 Machine Maintenance Procedures...
  • Page 121 CHAPTER Troubleshooting...
  • Page 122 Introduction ......... 4-3 General Information .

  • Page 123: Introduction

    NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.

  • Page 124: Common Problems

    Common Problems NOTE: NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Use the following procedure as a guide for computer problems. 1. Obtain the failing symptoms in as much detail as possible.

  • Page 125: Lcd Failure

    LCD Failure If the LCD Display fails, perform the following: Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.
  • Page 126 2. Make sure the computer has power by checking for one of the following:  Fans start up  Status LEDs illuminate If no power, Refer to Power On Issues. 3. Drain stored power by removing the power cable and battery. Hold the power button for 10 seconds.
  • Page 127 6. Check the Device Manager to determine that:  The device is properly installed. There are no red Xs or yellow exclamation marks  There are no device conflicts  No hardware is listed under Other Devices 7. If the Issue is still not resolved, refer to 8.

  • Page 128: Wireless Function Failure

    Wireless Function Failure If the WLAN fails, perform the following: function failure Check WLAN cable connection Check WLAN Figure 4-3. Wireless Function Failure START Wirelss Reconnect cable correctly Replace module WLAN module Replace Mainboard Close Close Close Troubleshooting...

  • Page 129: Component Failure

    Component Failure If a component fails, use the flowchart to perform the following: Touch Screen Failure Component pass Replace Mainboard Figure 4-4. Component Failure Sound Problems Perform the following: 1. Boot the computer.  2. Navigate to Start Manager. Check the Device Manager to determine that: ...
  • Page 130 NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers. 8. Remove any recently installed hardware or software. 9.

  • Page 131: Other Functions Failure

    Other Functions Failure Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2. Remove all extension cables between the computer and the outlet. 3.
  • Page 132 4. Remove any recently added hardware and associated software. 5. Run the Windows Disk Defragmenter. For more information see Windows Help and Support. 6. Run Windows Check Disk by entering chkdsk /r from a command prompt. For more information see Windows Help and Support. 7.
  • Page 133 Discs Do Not Play If discs do not play when inserted into the drive, perform the following: 1. Check that the disc is correctly seated in the drive tray and that the label on the disc is visible. 2. Check that the media is clean and scratch free. 3.
  • Page 134 Playback is Choppy If playback is choppy or jumps, perform the following: 1. Check that system resources are not running low:  Close some applications.  Reboot and try the operation again. 2. Check that the ODD controller transfer mode is set to DMA. ...

  • Page 135: Random Loss Of Bios Settings

     Check for bent or broken pins on the drive, motherboard, and cable connections.  Try a different cable. If the drive works with the new cable, the original cable should be replaced. 4. Replace the ODD. Refer to Random Loss of BIOS Settings If the computer is experiencing intermittent loss of BIOS information, perform the following: 1.

  • Page 136: Intermittent Problems

    1. Remove power from the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices:  Non-Acer devices  Printer, mouse, and other external devices ...

  • Page 137: Bios Post Codes

    BIOS Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase PostBDS Reserved...
  • Page 138 Table 4-4. PEI Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) PEI_CPU_AP_INIT PEI_CPU_HT_RESET PEI_PCIE_MMIO_INIT PEI_NB_REG_INIT PEI_SB_REG_INIT PEI_PCIE_TRAINING PEI_TPM_INIT PEI_SMBUS_INIT PEI_PROGRAM_CLOCK_GEN PEI_MEMORY_INIT PEI_MEMORY_INIT_FOR_CRISIS PEI_MEMORY_INSTALL PEI_SWITCH_STACK PEI_MEMORY_CALLBACK PEI_ENTER_RECOVERY_MODE PEI_RECOVERY_MEDIA_FOUND PEI_RECOVERY_MEDIA_NOT_FOUND PEI_RECOVERY_LOAD_FILE_DONE PEI_RECOVERY_START_FLASH PEI_ENTER_DXEIPL PEI_FINDING_DXE_CORE PEI_GO_TO_DXE_CORE 4-18 Phase Post Description Code Multi-processor Early Initial HyperTransport Initialization PCIE MMIO BAR Initialization North Bridge Early...
  • Page 139 Table 4-5. DXE Phase POST Code Table Functionality Name (Include\PostCode.h) DXE_NB_INIT DXE_SB_INIT DXE_IDENTIFY_FLASH_DEVICE DXE_FTW_INIT DXE_VARIABLE_INIT DXE_VARIABLE_INIT_FAIL DXE_MTC_INIT DXE_CPU_INIT DXE_MP_CPU_INIT DXE_SMBUS_INIT DXE_SMART_TIMER_INIT DXE_PCRTC_INIT DXE_RELOCATE_SMBASE DXE_FIRST_SMI DXE_BEFORE_CSM16_INIT DXE_AFTER_CSM16_INIT DXE_LOAD_ACPI_TABLE Table 4-6. BDS Phase POST Code Table Functionality Name (Include\PostCode.h) BDS_ENTER_BDS BDS_INSTALL_HOTKEY BDS_PCI_ENUMERATION_START BDS_BEFORE_PCIIO_INSTALL BDS_PCI_ENUMERATION_END BDS_CONNECT_CONSOLE_IN...
  • Page 140 Table 4-6. BDS Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) BDS_CONNECT_CONSOLE_OUT BDS_CONNECT_STD_ERR BDS_CONNECT_USB_HC BDS_CONNECT_USB_BUS BDS_CONNECT_USB_DEVICE BDS_NO_CONSOLE_ACTION BDS_DISPLAY_LOGO_SYSTEM_INFO BDS_START_IDE_CONTROLLER BDS_START_SATA_CONTROLLER BDS_START_ISA_ACPI_CONTROLLER BDS_START_ISA_BUS BDS_START_ISA_FDD BDS_START_ISA_SEIRAL BDS_START_IDE_BUS BDS_START_AHCI_BUS BDS_CONNECT_LEGACY_ROM BDS_ENUMERATE_ALL_BOOT_OPTION BDS_END_OF_BOOT_SELECTION BDS_ENTER_SETUP BDS_ENTER_BOOT_MANAGER BDS_BOOT_DEVICE_SELECT BDS_EFI64_SHADOW_ALL_LEGACY_RO BDS_ACPI_S3SAVE BDS_READY_TO_BOOT_EVENT BDS_GO_LEGACY_BOOT BDS_GO_UEFI_BOOT BDS_LEGACY16_PREPARE_TO_BOOT 4-20 Phase Post Description Code...
  • Page 141 Table 4-6. BDS Phase POST Code Table (Continued) Functionality Name (Include\PostCode.h) BDS_LEGACY_BOOT_EVENT BDS_ENTER_LEGACY_16_BOOT BDS_RECOVERY_START_FLASH Table 4-7. PostBDS POST Code Table Functionality Name (Include\PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR Table 4-8. S3 Functions POST Code Table Functionality Name (Include\PostCode.h) POST_BDS_NO_BOOT_DEVICE POST_BDS_START_IMAGE POST_BDS_ENTER_INTI9 POST_BDS_BOOT_SECTOR Table 4-9.
  • Page 142 Table 4-10. SMM Functions POST Code Table Functionality Name (Include\PostCode.h) SMM_IDENTIFY_FLASH_DEVICE SMM_SMM_PLATFORM_INIT SMM_ACPI_ENABLE_START SMM_ACPI_ENABLE_END SMM_S1_SLEEP_CALLBACK SMM_S3_SLEEP_CALLBACK SMM_S4_SLEEP_CALLBACK SMM_S5_SLEEP_CALLBACK SMM_ACPI_DISABLE_START SMM_ACPI_DISABLE_END Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.h) Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger Used by Insyde debugger...
  • Page 143 CHAPTER Jumper and Connector Locations...
  • Page 144 Mainboard ......... . 5-3 Clearing Password and BIOS Recovery .

  • Page 145: Mainboard

    Jumper and Connector Locations Mainboard Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Camera Connector Light Bar Right IR Connector Power Button Connector SATA HDD Connector Jumper and Connector Locations Item Description TV Mini PCIE Speaker Connector Light Bar Left HDD Power Connector Converter Connector...
  • Page 146 Table 5-1. Mainboard Top (Continued) Item Description Touch Panel Connector LED Switch Connector SATA ODD Connector Item Description WLAN Mini PCIE Fan Connector LVDS Connector Jumper and Connector Locations...

  • Page 147: Clearing Password And Bios Recovery

    Clearing Password and BIOS Recovery This section provides users with the SOP (standard operating procedure) for clearing the BIOS password and recovering the BIOS for the Aspire Z3801. Clearing Password NOTE: NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).

  • Page 148: Bios Recovery By Crisis Disk

    BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed.
  • Page 149 3. Change name of desired BIOS ROM file to AMIBOOT.rom. 4. Copy AMIBOOT.rom file to USB HDD. 5. Press Power button. 6. After several minutes, BIOS Setup Utility screen will appear as shown in Figure 5-4. Figure 5-4. BIOS Recovery Screen 7.
  • Page 150 Jumper and Connector Locations...
  • Page 151 CHAPTER FRU (Field Replaceable Unit) List...

  • Page 152: Exploded Diagram

    Exploded Diagram ........6-4 Main Assembly ........6-4 FRU List .
  • Page 153 Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide. Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 154: Exploded Diagram

    Exploded Diagram Main Assembly Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram Touch Board LCD Panel Description FRU (Field Replaceable Unit) List 55.SG407.006 6M.SG407.001...
  • Page 155 Table 6-1. Main Assembly Exploded Diagram (Continued) Front Cover Left Camera Bracket Camera Module Mainboard Fan Module ODD Bezel DIMM Door Rear Cover Rear Door Mainboard Cover ODD Module Infrared Board ODD Bracket HDD Bracket HDD Module LED Switch Board Power Button Board Right Camera Bracket Light Bar Cover...

  • Page 156: Fru List

    FRU List Table 6-2. FRU List Category ADAPTER Adapter LITE-ON 135W 19V 2.5x5.5x12.5 Orange PA-1131-07AC, LV5 LED LF Adapter DELTA 135W-DE 19V 2.5x5.5x11 Orange ADP-135FB BFA, LV5+OBL LED LF MAINBOARD Mainboard Intel Cougar Point H61 Intel H61 LF BOARD POWER BUTTON BOARD LED BOARD - R LED BOARD - L LED SWITCH BOARD...
  • Page 157 Table 6-2. FRU List (Continued) Category Lite-On WN6605LH-AA WLAN Lite-On WN6605LH-AA, Realtek RTL8191SE 802.11b/g/n 1Tx1R WLAN(mini-card) Half Size Intel Centrino Wireless-N WLAN Intel Centrino Wireless-N 1000 (Condor Peak) 802.11b/g/n 1Tx2R WLAN(mini-card) Half Size CAMERA CNFA26621004170LH(COMS,2M) CAMERA FO20FF-232H-2(CMOS,2M) AverMedia A373-2D Kits TV Tuner Card TU.10500.089 + internal TV cable for Quanta AIO AverMedia A336-A Kits TV Tuner Card TU.10500.051 + internal TV cable for Quanta AIO...
  • Page 158 Table 6-2. FRU List (Continued) Category CABLE - TOUCH CONTROL/B TO MB HDD CABLE LVDS CABLE LED Cable - L CABLE - B-CAS/B TO MB CAMERA CABLE IR CABLE CASE/COVER/BRACKET ASSEMBLY FRONT BEZEL ASSY W/ SPEAKER, ANTENNA, ODD CABLE, LIGHT BAR CABLE, POWER CABLE, LED/B CABLE R, CONVERTER CABLE LIGHT BAR COVER ASSY REAR COVER ASSY...
  • Page 159 Table 6-2. FRU List (Continued) Category CAMERA BRACKET - L CAMERA BRACKET - R ACCESS DOOR ASSY MB SHIELDING W/TV CABLE-NTSC CABLE FOR MB SHIELDING W/TV CABLE-PAL CABLE FOR UMA MB SHILEDING FOR UMA MIDDLE FRAME ASSY HINGE ASSY ODD BEZEL ASSY HDD BRACKET ASSY ODD BRACKET SPEAKER ASSY...
  • Page 160 Table 6-2. FRU List (Continued) Category FAN MODULE HEATSINK - UMA FAN UMA Keyboard + Mouse Keyboard LITE-ON SK-9660 RF2.4 104KS Silver US Keyboard LITE-ON SK-9660 RF2.4 104KS Silver Traditional Chinese Keyboard LITE-ON SK-9660 RF2.4 104KS Silver Simplified Chinese Keyboard LITE-ON SK-9660 RF2.4 104KS Silver US International Keyboard LITE-ON SK-9660 RF2.4 104KS Silver Arabic/English...
  • Page 161 Table 6-2. FRU List (Continued) Category Keyboard LITE-ON SK-9660 RF2.4 105KS Silver UK Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Dutch Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Swiss/G Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Belgium Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Icelandic Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Norwegian...
  • Page 162 Table 6-2. FRU List (Continued) Category Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Nordic Keyboard LITE-ON SK-9660 RF2.4 105KS Silver English/Canadian French Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Czech/Slovak Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Swiss/FR Keyboard LITE-ON SK-9660 RF2.4 106KS Silver Korean Keyboard LITE-ON SK-9660 RF2.4 105KS Silver Spanish Latin...
  • Page 163 Table 6-2. FRU List (Continued) Category Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver French Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Swedish Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Dutch Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Swiss/G Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Belgium Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver...
  • Page 164 Table 6-2. FRU List (Continued) Category Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Arabic/French Keyboard PRIMAX KBRF36211 RF2.4 104KS Silver Kazakh Keyboard PRIMAX KBRF36211 RF2.4 104KS Silver Turkmen Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Nordic Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver English/Canadian French Keyboard PRIMAX KBRF36211 RF2.4 105KS Silver Czech/Slovak...
  • Page 165 Table 6-2. FRU List (Continued) Category Keyboard PRIMAX KBRF33711 RF2.4 Standard Silver US International with touch pad Keyboard PRIMAX KBRF33711 RF2.4 Standard Silver Japanese with touch pad Keyboard Keyboard LITE-ON SK-9621 USB 104KS Silver US Keyboard LITE-ON SK-9621 USB 104KS Silver Traditional Chinese Keyboard LITE-ON SK-9621 USB 104KS Silver Simplified Chinese...
  • Page 166 Table 6-2. FRU List (Continued) Category Keyboard LITE-ON SK-9621 USB 105KS Silver Belgium Keyboard LITE-ON SK-9621 USB 105KS Silver Icelandic Keyboard LITE-ON SK-9621 USB 105KS Silver Norwegian Keyboard LITE-ON SK-9621 USB 104KS Silver Hebrew Keyboard LITE-ON SK-9621 USB 105KS Silver Polish Keyboard LITE-ON SK-9621 USB 105KS Silver Slovenian Keyboard LITE-ON SK-9621 USB 105KS Silver Slovak...
  • Page 167 Table 6-2. FRU List (Continued) Category Keyboard LITE-ON SK-9621 USB 105KS Silver Spanish Latin Keyboard PRIMAX KB36211 USB 104KS Silver US Keyboard PRIMAX KB36211 USB 104KS Silver Traditional Chinese Keyboard PRIMAX KB36211 USB 104KS Silver Simplified Chinese Keyboard PRIMAX KB36211 USB 104KS Silver US International Keyboard PRIMAX KB36211 USB 104KS Silver Arabic/English...
  • Page 168 Table 6-2. FRU List (Continued) Category Keyboard PRIMAX KB36211 USB 104KS Silver Hebrew Keyboard PRIMAX KB36211 USB 105KS Silver Polish Keyboard PRIMAX KB36211 USB 105KS Silver Slovenian Keyboard PRIMAX KB36211 USB 105KS Silver Slovak Keyboard PRIMAX KB36211 USB 104KS Silver Russian Keyboard PRIMAX KB36211 USB 105KS Silver Hungarian...
  • Page 169 Table 6-2. FRU List (Continued) Category LCD PANEL w/touch LED LCD AUO 21.5''W FHD None Glare M215HW01 VB 0A-S11 LF 250nit 5ms 1000:1 W/TOUCH PANEL, BRACKETS LED LCD AUO 21.5''W FHD None Glare M215HW01 VB 0B-Z31 LF 250nit 5ms 1000:1 W/TOUCH PANEL, BRACKETS LED LCD LPL 21.5''W FHD None Glare LM215WF4 TLE7 LF 250nit 5ms Fab P8 W/TOUCH PANEL,...
  • Page 170 Table 6-2. FRU List (Continued) Category HDD WD 3.5" 7200rpm 320GB WD3200AAKX-221CA0(XL500-1D 6G) SATA III 16MB LF F/W:15.01H15 HDD WD 3.5" 7200rpm 500GB WD5000AAKX-221CA0(XL500-1D 6G) SATA III 16MB LF F/W:15.01H15 HDD WD 3.5" 7200rpm 1000GB WD10EALX-229BA0(XL500-2D 6G) SATA III 32MB LF F/W:15.01H15 HDD WD 3.5"...
  • Page 171 Table 6-2. FRU List (Continued) Category OPTICAL DRIVE ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT34N LF W/O bezel SATA Zero Power Supported, PCC LD (HF + Windows 7) ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF + Windows 7) ODD HLDS BD COMBO 12.7mm Tray DL 4X CT30N LF W/O bezel 1.00 SATA...

  • Page 172: Screw List

    Screw List Table 6-3. Screw List Category SCREW SCREW M4.0*7-I (BNI,NYLOK) IRON SCREW M3.0*4.0-I(BNI)(NYLOK)IRON SCREW M3*6-I(BNI)(NYLOK)IRON SCREW M2.0*3.0-I (BNI) (NYLOK) SCREW M3.0*10-I(NI)(NYLOK)IRON SCREW M2.0*6-I(BNI)(NYLOK) D4.0 T0.7 SCREW M2.5*4.0-I(BNI,NYLOK) IRON SCREW M3.5*8.9-I(NI)IRON 6-22 Description FRU (Field Replaceable Unit) List 86.SG407.001 86.SG407.002 86.SG407.003 86.SG407.004 86.SG407.005...
  • Page 173 CHAPTER Online Support Information...
  • Page 174 Support Service ........7-3...

  • Page 175: Online Support Information

    This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.
  • Page 176 Online Support Information...

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