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Troubleshooting
No picture
•
The signal cable should be completely connected to the display
card/computer.
•
The display card should be completely seated in its slot.
•
Check the main Power Switch, it should be in the ON position.
•
Power Switch and computer power switch should be in the ON
position.
•
Check to make sure that a supported mode has been selected
on the display card or system being used. (Please consult display
card or system manual to change graphics mode.)
•
Check the monitor and your display card with respect to
compatibility and recommended settings.
•
Check the signal cable connector for bent or pushed-in pins.
•
If AUTO STANDBY is ON, the monitor automatically goes into
OFF mode 10 minutes after signal is lost. Press the power
button.
Power Button does not respond
•
Unplug the power cord of the monitor from the AC outlet to turn
off and reset the monitor.
•
Check the main Power Switch on the rear side of the monitor.
•
Check the DVI MODE setting when DVD player or computer
equipment is connected to the DVI input.
Snowy Picture, Black Screen in DVI input
•
Check the DVI MODE setting when DVD player or computer
equipment is connected to the DVI input.
Image persistence
•
Please be aware that LCD Technology may experience a
phenomenon known as Image Persistence. Image Persistence
occurs when a residual or "ghost" image of a previous image
remains visible on the screen. Unlike CRT monitors, LCD
monitors' image persistence is not permanent, but constant
images being displayed for a long period of time should be
avoided. To alleviate image persistence, turn off the monitor for
as long as the previous image was displayed. For example, if
an image was on the monitor for one hour and a residual image
remains, the monitor should be turned off for one hour to erase
the image.
NOTE:
As with all personal display devices, NEC DISPLAY
SOLUTIONS recommends displaying moving images
and using a moving screen saver at regular intervals
whenever the screen is idle or turning off the monitor
when not in use.
Image is unstable, unfocused or swimming is apparent
•
Signal cable should be completely attached to the computer.
•
Use the OSD Image Adjust controls to focus and adjust display
by increasing or decreasing the fine adjustment.
When the display mode is changed, the OSD Image Adjust
settings may need to be re-adjusted.
•
Check the monitor and your display card with respect to
compatibility and recommended signal timings.
•
If your text is garbled, change the video mode to non-interlace
and use 60Hz refresh rate.
•
The image may be distorted when turning the power on or
changing the settings.
Image of component signal is greenish
•
Check to see if the DVD/HD input connector is selected.
LED on monitor is not lit (no green or red color can be seen)
•
Power Switch should be in the ON position and power cord
should be connected.
•
Check the main Power Switch, it should be in the ON position.
Either light vertical or horizontal stripes may appear, depending on the specific display pattern. This is no product fault or degradation.
•
Make certain the computer is not in a power-saving mode (touch
the keyboard or mouse).
•
Check to see that the power indicator option in the OSD is set to
ON.
RED LED on monitor is blinking
•
A certain failure might have occurred, please contact your
nearest authorized NEC DISPLAY SOLUTIONS service facility.
•
If the monitor is powered off by the inside temperature being
higher than the normal operating temperature, a RED LED will
blink six times. Power on the display again after confirming
the inside temperature has been reduced to normal operation
temperature.
Display image is not sized properly
•
Use the OSD Image Adjust controls to increase or decrease the
coarse adjustment.
•
Check to make sure that a supported mode has been selected
on the display card or system being used.
(Please consult display card or system manual to change
graphics mode.)
Selected resolution is not displayed properly
•
Use OSD Display Mode to enter Information menu and confirm
that the appropriate resolution has been selected. If not, select
corresponding option.
No Sound
•
Check to see if audio cable is properly connected.
•
Check to see if mute is activated.
•
Check to see if volume is set at minimum.
•
Check to see if computer supports an audio signal through
DisplayPort.
If unsure, contact the computer manufacturer.
•
Check to see if SURROUND is ON.
•
Check Internal/External speaker switch.
Remote Control is not available
•
Check the Remote Control's batteries status.
•
Check if batteries are inserted correctly.
•
Check if the Remote Control is pointing at the monitor's remote
sensor.
•
Check the Remote Control Mode status.
•
The remote control system may not function when direct sunlight
or strong illumination strikes the remote control sensor of the
LCD monitor, or when there is an object in the path.
"SCHEDULE"/"OFF TIMER" function is not working properly
•
The "SCHEDULE" function will be disabled when the "OFF
TIMER" is set.
•
If the "OFF TIMER" function is enabled and the power to the
LCD monitor is turned off when the power supply is interrupted
unexpectedly, then the "OFF TIMER" will be reset.
Snowy Picture, Poor Sound in TV
•
Check antenna/cable connection. Use new cable if necessary.
Interference in TV
•
Check components for shielding, move away from monitor if
necessary.
RS-232C or LAN control is not available
•
Check RS-232C or LAN cable connection.
•
Check "CONTROL" setting in "EXTERNAL CONTROL".
•
Check the "ID=ALL REPLY" setting in "EXTERNAL CONTROL".
English-38
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