Health O Meter 2101KL Faq page 3

2101KL
FAQs
The scale is displaying a random weight when there is not a patient on the scale, can that be
fixed?
Follow these check procedures.
1. Verify that all four feet on the underside of the scale are properly seated in the base. Each foot
should be completely hand tightened then back the feet out 1-½ full turns.
2. Ensure that the load cell cable is connected in the port on the back of the display head labeled
"Load Cell". If connected, unplug and reconnect the cable into the port.
If still experiencing a problem, please contact Technical Support at 800-638-3722 for
troubleshooting assistance. Please have model number, serial number and date code available
from the base and display head before calling. The sticker with the information is located on the
back of the display head and the second label is located at the back of the base.
Can I determine when the scale was manufactured?
The date code located on the product label signifies when the scale was manufactured. The first
two numbers are the weeks and the last two numbers are the year. For example, a date code of
0420 means the scale was made in the 4th week of the year 2020.
What is the capacity of the 2101KL?
The capacity of the 2101KL is 1,000 lb / 454 kg.
What are the product dimensions of the 2101KL?
Product Footprint (w x d x h): 31" x 27" x 50" / 787 mm x 686 mm x 1270 mm
Product Weight: 66 lb / 30 kg
Does the 2101KL come with a power adapter?
Yes the scale comes with a 100-240V power adapter included.
Does the 2101KL ship via Ground service or does it require a freight carrier?
The scale ships via Ground service.
Does the 2101KL require assembly?
Yes the scale does require assembly. The manual provides step-by-step instructions and the tools
required are included with the scale.
What is the price of the 2101KL and where can I purchase it?
Health o meter® Professional products are sold exclusively through medical supply distributors.
Contact your medical supply distributor for pricing or to find a distributor in your area contact
Customer Service at 1-800-815-6615.
What is the country of origin for the 2101KL?
The country of origin is China.
Health o meter Professional Scales
®
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: 1-800-815-6615
Fax: 1-800-654-7330
www.homscales.com