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Dymo Rhino 5000 User Manual: Troubleshooting; Documentation Feedback

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Troubleshooting

Review the following possible solutions if you encounter a problem while using your printer.
Problem/Error Message
No display
Poor Print Quality
Poor Cutter Performance
!!!!!!!!!!!!!
printer is jammed.
Batteries are discharged.
Text Limit
Exceeded maximum number of characters in buffer.
Too many lines
Exceeded maximum number of lines allowed.
Enter numbers only
Non-numeric characters entered in error.
Print failed
Undetermined printer error.
No tape
Tape cassette missing or empty.
Battery low
Batteries almost discharged.
Tape Jam
Motor is stalled due to tape jam.
If you still need assistance, contact DYMO Customer Support for your country. The Warranty booklet includes a list of
contact numbers for each country.
Documentation Feedback
We are constantly working to produce the highest quality documentation for our products. We welcome your feedback.
Send us your comments or suggestions about our user guides. Please include the following information with your
feedback:
• Product name, version number, and page number
• Brief description of content (instructions that are inaccurate or unclear, areas where more detail is needed, and so on)
We also welcome your suggestions about additional topics you would like to see covered in the documentation.
Send email messages to: documentation@dymo.com
Please keep in mind that this email address is only for documentation feedback. If you have a technical question, please
contact Customer Support.
Solution
• Ensure the printer is turned on.
• Replace discharged batteries.
• Replace discharged batteries.
• Ensure tape cassette is installed properly.
• Clean the print head.
• Replace the tape cassette.
Clean the cutter blade. See
Remove cassette to clear the tape jam.
Replace the batteries.
Delete some or all of the buffer text.
Select another format.
Enter only numeric characters for this selection.
Check for tape jam, empty tape cassette, discharged
batteries, or other problems.
Insert a new tape cassette
Replace batteries or connect AC power adapter.
• Remove jammed tape and replace tape cassette.
• Clean cutter blade.
Cleaning Your Printer
.
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