Sony STR-DH830 Operating Instructions Manual page 76

Sound
There is no sound, no matter which
equipment is selected, or only a very
low-level sound is heard.
• Check that all connecting cords are
inserted to their input/output jacks for the
respective jacks of the receiver, speakers
and the equipment.
• Check that both the receiver and all
equipment are turned on.
• Check that MASTER VOLUME control is
not set to "VOL MIN".
• Check that the SPEAKERS is not set to
"SPK OFF" (page 9).
• Check that headphones are not connected
to the receiver.
• Press MUTING or
control to cancel the muting function.
• Try pressing the input button on the
remote control or turning the INPUT
SELECTOR on the receiver to select the
equipment of your choice (page 40).
• When you want to listen to the sound from
the TV speaker, set the "Audio Out" to
"TV+AMP" in the HDMI Settings menu
(page 67). If you cannot play back multi
channel audio source, set to "AMP".
However, the sound will not output
through the TV speaker.
• Sound may be interrupted when the
sampling frequency, the number of
channels or audio format of audio output
signals from the playback equipment is
switched.
There is severe hum or noise.
• Check that the speakers and equipment are
connected securely.
• Check that the connecting cords are away
from a transformer or motor, and at least
3 meters (10 feet) away from a TV set or
fluorescent light.
• Move your audio equipment away from
the TV.
• The plugs and jacks are dirty. Wipe them
with a cloth slightly moistened with
alcohol.
GB
76
on the remote
There is no sound, or only a very low
level sound is heard from specific
speakers.
• Connect a pair of headphones to the
PHONES jack to verify that sound is
output from the headphones. If only one
channel is output from the headphones, the
equipment may not be connected to the
receiver correctly. Check that all the cords
are fully inserted into the jacks on both the
receiver and the equipment.
If both channels are output from the
headphones, the front speaker may not be
connected to the receiver correctly. Check
the connection of the front speaker which
is not outputting any sound.
• Make sure you have connected to both the
L and R jacks of an analog equipment,
analog equipment requires both L and R
jack connections. Use an audio cord (not
supplied).
• Adjust the speaker level (page 63).
• Make sure the center/surround speaker(s)
is (are) set to either "Small" or "Large".
• Check that the speaker settings are
appropriate for the setup using the Auto
Calibration menu or "SP Pattern" in the
Speaker Settings menu. Then check that
sound is output from each speaker
correctly, using "Test Tone" in the
Speaker Settings menu.
• Some discs have no Dolby Digital
Surround EX information.
• Check that the subwoofer is connected
correctly and securely.
• Make sure you have turned on your
subwoofer.
• Depending on the selected sound field, no
sound will be available from the
subwoofer.
• When all speakers are set to "Large" and
"NEO6 CIN" or "NEO6 MUS" is selected,
there is no sound from the subwoofer.