Telephone And Fax Problems - Brother DCP-J1050DW Online User's Manual

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Telephone and Fax Problems

Related Models: MFC-J1010DW
>> Telephone Line or Connections
>> Handling Incoming Calls
>> Receiving Faxes
>> Sending Faxes
Telephone Line or Connections
Difficulties
Dialling does not work. (No dial
tone)
The machine does not answer
when called.
Handling Incoming Calls
Difficulties
The machine 'Hears' a voice as a
CNG Tone.
Sending a Fax Call to the
machine.
Custom features on a single line.
> If You Are Having Difficulty with Your Machine
Suggestions
Check all line cord connections. Make sure the telephone line cord is plugged
into the telephone wall socket and the LINE socket of the machine. If you
subscribe to DSL or VoIP services, contact your service provider for connection
instructions.
If you are using a VoIP system, try changing the VoIP setting to Basic (for VoIP).
This will lower modem speed and turn off Error Correction Mode (ECM).
See Related Information: Telephone Line Interference/VoIP.
(Available only for some countries.)
Change the Tone/Pulse setting.
See Related Information: Set Tone or Pulse Dialling Mode.
If there is no dial tone, connect a known working telephone and telephone line
cord to the socket. Then lift the external telephone's handset and listen for a dial
tone. If there is still no dial tone, ask your telephone company to check the line
and/or wall socket.
Make sure the machine is in the correct receive mode for your setup.
See Related Information: Choose the Correct Receive Mode.
Check for a dial tone. If possible, call your machine to hear it answer. If there is
still no answer, check that the telephone line cord is plugged into the telephone
wall socket and the LINE socket of the machine. If there is no ringing when you
call your machine, ask your telephone company to check the line.
Suggestions
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing Stop/
Exit or . Try avoiding this problem by turning Fax Detect Off.
See Related Information: Set Fax Detect.
If you answered on an extension or external telephone, press your Remote
Activation Code (the factory setting is *51). If you answered on the external
telephone, press the Start button to receive the fax.
When your machine answers, hang up.
If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an
answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a
fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
> Telephone and Fax Problems
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