Hitachi CE50-10 Instruction Manual page 164

8. Troubleshooting
Run the ping command to confirm that communication is possible between the maintenance PC and the unit.
$ ping IP-address-of-the-target-unit
2. Log in to the unit from the maintenance PC via ssh.
Log in to the unit via ssh as a user who can run the sudo command.
Example user name: edgeadm
$ ssh IP-address-of-the-target-unit
login: edgeadm
Password: *******
3. Confirm that the OS operation mode is set to maintenance mode.
Run the showecmode command to confirm that the bold underlined parts are displayed as follows.
$ sudo showecmode
Current : Maintenance mode
Next : Maintenance mode
$
4. Connect the external media.
Connect the external media, and then run the usbctl command. The following example shows how to run the
command to connect the external media to USB port number 1.
$ sudo usbctl -p 1 -c
5. Run the batch collection command.
Run the eclogsave command to save maintenance information in external media. The following shows an
example in which the external media is recognized as /dev/sdb and batch collected information is stored
in /dev/sdb1.
$ sudo eclogsave /dev/sdb1
### Started a save of system information. ###
20150801181021-eclog/1_RAS_LOG/raslog.tgz completed.
20150801181021-eclog/2_MEM_DUMP/20150718212439.tgz completed.
20150801181021-eclog/3_SDA6_LOG/sda6.tgz completed.
20150801181021-eclog/4_USER_LOG/userlog.tgz completed.
20150801181021-eclog/5_MAINT_INFO/maint_info.tgz completed.
20150801181021-eclog/6_EXTPP_LOG/extpplog.tgz completed.
### Started a compression of system information. ###
### Successfully completed.(20150801181021-eclog.tgz) ##
$
6. Remove the external media from the unit.
Run the usbctl command, and then remove the external media. The following example shows how to run the
command to disconnect the external media from USB port number 1.
$ sudo usbctl -p 1 -d
7. Log out from the unit.
$ exit
To change the OS operation mode to normal mode, see 5.14.4 Changing maintenance mode to normal mode.
8.2.2 Collecting maintenance information in configuration No. 2
Save maintenance information in a maintenance PC connected to the unit. Before you start this operation, perform the
following:
• Disconnect the unit from the external system.
• Stop the unit, and then connect it to the maintenance PC by using an Ethernet cable.
• Create partitions in the maintenance PC, and then format them with EXT4 or FAT32.
The backup data save area must be formatted with EXT4 or FAT32.
• Change the OS operation mode to OS operation mode
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