Support Overview; User Support Web Site; Update The System Software; Technical Support - Sony VRD-MC1 Operating Instructions Manual

Support Overview

User support web site

You can find the following information on
this web site. The information is periodically
updated, so we recommend that you visit
regularly.
• Information about DVDirect
• Information about the software supplied
with DVDirect
• Latest system software (firmware)
• Frequently asked questions
• Troubleshooting guide
• Guaranteed compatible computers
• Guaranteed compatible discs
• Operating instructions
• Others
Accessing the user support web
site
Sony Storage Support web sites
(As of March, 2005)
http://sony.storagesupport.com/
About the Bundled Software
Detailed information about the supplied
software is available on the web sites of the
software manufacturer.
http://www.nero.com

Update the system software

Some problems encountered when using
DVDirect can be solved simply by updating
the system software (or referred to as
firmware). The system software updates are
available on the user support web site.
Access the site, make sure that there is an
update for your DVDirect, and follow the
instructions on the screen to proceed with
download and installation.
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Technical support

Please visit the above web sites that provide
technical support and other information on
DVDirect and the supplied software. When
asking questions using telephone or e-mail,
please have the following information
available:
• Model number: VRD-MC1
• Serial number
• Date and place of purchase
• Computer maker and model number
• Computer specifications (CPU speed,
memory size, OS version, etc.)
• Writing software used (version, etc.)
Local technical support is only
available in the specified sales
regions. The customers in these
regions should be provided with a
warranty card for this product. For
contact information, refer to the
warranty card.
Note that technical support
conditions may vary according to
the locality, and that charges and/
or limited service may apply in
some regions.