A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
U
S E A V I R U S
-
S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
O R
C D
S
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R
S
C O M P U T E R T H R O U G H T H E
S
C A N T H E C O M P U T E R F O R S P Y W A R E
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove
spyware. For more information, go to support.dell.com and search for the
keyword spyware.
U N T H E
E L L
R
D
D
is related to a software problem (see "Dell Diagnostics" on page 79).
Memory Problems
Fill out the "Diagnostics Checklist" on page 154 as you complete these
checks.
CAUTION:
safety instructions in the Product Information Guide.
I
F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
•
Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
•
See the software documentation for minimum memory requirements. If
necessary, install additional memory (see "Memory" on page 127).
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see "Memory" on page 127).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 79).
I
F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
•
Reseat the memory modules to ensure that your computer is successfully
communicating with the memory (see "Memory" on page 127).
•
Ensure that you are following the memory installation guidelines (see
"Memory" on page 127).
•
Run the Dell Diagnostics (see "Dell Diagnostics" on page 79).
98
Troubleshooting
T A R T M E N U
S
If all tests run successfully, the error condition
I A G N O S T I C S
—
Before you begin any of the procedures in this section, follow the
If you are experiencing slow computer
—
—
—
,
F L O P P Y D I S K S
,