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Too many photos and MP4 movies. Disconnect the USB cable.
- The SD card contains too many MP4 clips and photos. Disconnect the USB cable and use a card reader to transfer the
recordings from the SD card. Alternatively, delete MP4 clips and photos until the SD card contains a combined total of
2,500 (Windows)/1,000 (macOS) or fewer recordings and then connect the USB cable again.
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after
a short while.
Unable to recognize the data
- The camcorder cannot recognize data that was recorded using a video configuration that is not supported (PAL or
SECAM).
Unable to recover data
- Could not recover a corrupted file. Save your recordings (A 101) and initialize the SD card using the [Complete
Initialization] option (A 31).
- The camcorder may not be able to recover clips when there is not enough space on the SD card. Delete some clips
(A 93) to free some space.
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
A User is already accessing the server. Try again later.
- This message appears on the screen of the connected device. Another device connected to the network is already
operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then
touch Retry.
An error occurred during FTP communication. File transfer was not completed.
- An error occurred while transferring files to the FTP server. Turn the camcorder and the FTP server off and then on
again and try again the FTP transfer (A 120).
Cannot log in to FTP server.
- Check the user name and password information in the FTP server settings (A 119).
Cannot transfer files to FTP server.
- Check that there is enough available space in the data storage device (hard disk, etc.) that contains the destination
folder on the FTP server.
IP address conflict
- Another device on the same network has the same IP address assigned to the camcorder. Change the IP address of
the conflicting device or the camcorder.
Memory card cover is open
- The SD card compartment cover was opened while the SD card was being accessed. Stop the network function in use
and end the network connection.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform
setup using the [WPS: PIN Code] or [Search for Access Points] option (A 108).
Network is not working correctly
- There's a hardware problem with the camcorder's network related circuitry. Try turning the camcorder off and the on
again. If the problem persists, consult a Canon Service Center.
No access points found
- The camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the
access point is working correctly and try connecting again.
- The access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point)
settings.
- The camcorder may not be able to find the access point if MAC address filtering is activated. Check the camcorder's
MAC address with the [B System Setup] > [Network Settings] > [View Information] setting and add the camcorder's
MAC address to the list of approved wireless devices in the wireless router (access point) settings.
Reached the end of the adjustment range
- This message appears on the screen of the connected device. While adjusting the focus remotely using Browser
Remote, the lens reached the end of its available range.
Some files could not be transferred.
- The file system is corrupted or you attempted to transfer clips not recorded with this camcorder. Delete those clips
from the SD card and then transfer the files again (A 120).
- The destination folder contains files with the same file name as those to be transferred. Rename the files or set
[B System Setup] > [Network Settings] > [FTP Transfer Settings] >[Same Named Files] to [Overwrite] to overwrite
the files in the destination folder.
Troubleshooting
135
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