Canon VIXIA GX10 Instruction Manual page 132

Troubleshooting
Connections with External Devices
Video noise appears on a nearby TV screen.
- When using the camcorder in a room where a TV is located, keep a distance between the AC adapter and the power or
antenna cables of the TV.
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Playback looks fine on the camcorder but there is no image on the external monitor.
- The camcorder is not connected correctly to the external monitor. Make sure you are using the correct connection
(A 99).
- The video input on the external monitor is not set to the video terminal to which you connected the camcorder. Select
the correct video input.
The camcorder is connected using the supplied High Speed HDMI cable, but there is no picture or sound from the TV.
- Disconnect the High Speed HDMI cable and then restore the connection or turn the camcorder off and then on again.
The computer does not recognize the camcorder even though the camcorder is connected correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and restore the connection.
- Connect the camcorder to a different USB port on the computer.
Cannot transfer clips and photos to the computer.
- The SD card contains too many clips and photos. Delete some recordings until the SD card contains a combined total
of 2,500 (Windows)/1,000 (macOS) or fewer recordings.
Network Functions
Check This First
• Are the access point (wireless router), camcorder, computer or other network devices all turned on?
• Is the network working and correctly configured?
• Are all network devices correctly connected to the same network as the camcorder?
• Are there any obstructions between the camcorder and the access point or between the network device
used and the access point?
Cannot connect with an access point.
- There are other devices in the vicinity interfering with the wireless signal. Refer to Precautions Regarding Wi-Fi
Networks (A 133).
- Password information is not saved with the camcorder settings. When you load onto the camcorder settings from an
SD card, all the passwords in the network-related settings are reset. Set up the network-related settings as necessary
(A 104).
Cannot establish a Camera Access Point connection with a network device.
- There are other devices in the vicinity interfering with the wireless signal. Refer to Precautions Regarding Wi-Fi
Networks (A 133).
- When you reset all the camcorder's settings, all network settings are lost as well. Set up the Camera Access Point
settings again (A 105).
The Browser Remote application will not start on the Web browser.
- Make sure Browser Remote is activated (A 112).
- The URL entered into the Web browser's address bar is incorrect. Be sure to use the URL exactly as it appears in the
information screen (A 112).
The Browser Remote screen is not displayed correctly on the Web browser.
- The device, operating system or Web browser used may not be supported. For the latest information about supported
systems, visit your local Canon Web site.
- Enable JavaScript and cookies in your Web browser's settings. For details, refer to the help modules or online
documentation of the Web browser used.
- Delete the cache and cookies for Browser Remote's URL in your Web browser and restart Browser Remote.