Troubleshooting - NewAir NEC500SI00 Owner's Manual

TROUBLESHOOTING

Problem
There is no
airflow.
The unit does not
cool at all.
The unit does not
sufficiently cool.
Water is coming
out of the vents.
Possible Causes
The power cord is not
plugged in.
The water tank is not
locked into the unit.
There is insufficient
water in the tank.
The cooler/humidifier
button was not
pressed.
The pump is defective.
The cooling pad is not
sufficiently saturated
with water.
The cooling pad may be
clogged with debris.
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Solution
Check to make sure the plug
is plugged into an outlet.
The unit should beep twice
once the power supply is
connected.
Make sure the water tank is
locked into the back of the
unit.
Check the water level in the
tank and make sure there is
enough water.
Press the COOLER/
HUMIDIFER button.
Contact customer service if
there is an issue with the
water pump.
If speed 3 is selected when
in cooling mode, the unit will
automatically revert to
speed 2 for 5 minutes to
allow the pad to be fully
soaked. The will
automatically turn to speed
3 when the pad is soaked.
Clean the cooling pad by
rinsing it in water and
allowing it to thoroughly dry.
If the problem persists,
contact customer service.