Getting Help From Canon - Canon SELPHY DS700 User Manual

Canon USA offers a range of customer technical support* options:
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions (www.canontechsupport.com)
Toll-free live technical support Monday----- Saturday (excluding holidays) at 1-800-828-4040
Telephone Device for the Deaf (TDD-1-866-251-3752)
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware
support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's
Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained
from Canon USA's Web site at: www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-
800-828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty
will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
Under Canon USA's InstantExchange Service you may exchange an eligible defective Product during the limited
warranty period for a new or refurbished Product, at Canon USA's option. This Service is available in the continental
Unites States, Alaska and Hawaii and is utilized by calling Canon USA's Customer Care Center at 1-800-828-4040 8
a.m. to midnight Monday through Friday and 10 a.m. to 8 p.m. Saturday (except holidays). The foregoing times are
subject to change in Canon USA's sole discretion. If your call is completed by 3pm Eastern Time, Canon USA's repair
facility will, at its expense, ship out the replacement product the same day, via overnight courier, for delivery the
following business day (second business day in Alaska and Hawaii).
A further explanation of the service/support options is available at the time of your call to the live technical support
number(s) above or via the website at www.canontechsupport.com. Please note that under the InstantExchange program,
a replacement product will be provided to you prior to your return of the defective product. Since the defective product
becomes the property of Canon USA at the time of the exchange, the defective product must be returned in the shipping
materials provided. If the defective product is not returned, as directed, you will be responsible for the value of the
replacement product, for which Canon USA may invoice you.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.

Getting Help from Canon

Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer): -----------------------------------------------------------------
Model Number (located on the front of the printer): -------------------------------------------------------------------
Setup Software & User's Guide CD version number
(USCD X.X) located on your CD-ROM: -----------------------------------------------------------------------------------------
Purchase Date: -------------------------------------------------------------------------------------------------------------------------------------
Canon U.S.A. Customer Technical Support Sequence*
1. Internet ----- www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive
troubleshooting environment, the place to start is our helpful tech support web
site. In addition, the latest driver downloads, answers to frequently asked
questions, product information, and "where to buy" instructions are found here.
2. Email Tech Support ----- www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical
engineers, specially trained to communicate quick, easy, and logical solutions
to your inquiries within 24 hours.
3. Toll-Free Live Tech Support ----- (1-800-828-4040)
This option provides live telephone technical support, free of service charges,
Monday-Saturday (excluding holidays), during your product's 1 year limited
warranty period. Telephone Device for the Deaf (TDD) support is available at
(1-866-251-3752).
4. Extended Service and Support ----- www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use
extended service program that provides up to three full years of service and
support coverage at a very attractive price. CarePAK offers toll-free Canon
technical support and includes Canon's superb InstantExchange product
replacement program. For further information about extending your Canon
service and support, call (1-800-385-2155), or visit our web site at
www.canonesp.com. CarePAK must be purchased during your product's
warranty period.
For more information and updated program specifics, please visit our web site
at www.canontechsupport.com.
*Support program specifics are subject to change without notice.