Troubleshooting - Canon BJC-S200 Quick Start Manual

S200 QS.book Page 32 Tuesday, September 18, 2001 9:02 AM

Troubleshooting

Problem
Cannot Previous or same
install the printer driver
printer driver version already
(continued) installed
Other
applications
running in the
background
Installation
not starting
automatically
when CD is
inserted into
drive
CD-ROM drive
not specified
CD-ROM drive not
working properly
32
Possible Cause
Always uninstall the previous version of the printer driver before
installing the new version. See "Uninstalling the Printer Driver" on
page 41.
Other open applications on your computer can interfere with the
installation routine. Close all open software applications before
reinstalling the printer driver. See "Installing the Printer Driver" on
page 39.
W
INDOWS
If printer driver installation did not start automatically when
you loaded the CD-ROM:
1. Double-click My Computer on the Windows desktop, then
double-click the CD-ROM drive.
2. Double-click msetup.exe.
If you install the printer driver by clicking Start, then Run,
specify the correct CD-ROM drive and file name
(x:\msetup.exe, where x is the CD-ROM drive).
M OS
AC
Double-click the CD-ROM icon on your desktop.
Normally, after you insert the S200 CD-ROM, the setup window
displays automatically. If it does not:
W
INDOWS
1. Double-click My Computer on the Windows desktop, then
double-click the CD-ROM drive.
2. Double-click msetup.exe.
M OS
AC
Double-click the CD-ROM icon on your desktop.
W
INDOWS
Use Windows Explorer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click My Computer,
then CD-ROM.
2. If the files do not appear, refer to your Windows
documentation for more information.
M OS
AC
Open the Apple System Profiler, click Devices and Volumes,
then open the CD-ROM.
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